Customer services and process is ridiculous. Buy an item for collection in store. Item goes on sale before you collect it and you cannot get a refund an repurchase it as anything on line refunded mus... Ver mais
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Veja o que dizem as avaliações
Excellent Service. Items arrived for collection in store within the expected time frame. I was unable to collect one package in time due to the heat wave and so I called the store. They put a message... Ver mais
A empresa respondeu
The online ordering service is good. The returns to my local Fat Face shop in Amersham were so easy with the help of the wonderful staff. Makes me not worry about the sometimes ‘hassle’ of ordering... Ver mais
A empresa respondeu
I couldn't find a gift for a newborn grandchild in my local store, helpful staff advised to check the online store. I found just what I wanted, ordered it and received an instant confirmation. Email... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
73 Sycamore Road, HP6 5EQ, Amersham, Buckinghamshire, Reino Unido
- 01494 723353
4,6
Excelente
78 avaliações
Pede aos clientes que avaliem
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Online Orders and In Store Clash of Common Sense
Customer services and process is ridiculous.
Buy an item for collection in store. Item goes on sale before you collect it and you cannot get a refund an repurchase it as anything on line refunded must go back to delivery depot. Carbon waste and also poor customer services. Why should I pay £21 more to keep an item others can get cheaper. In addition, I used carbon to travel to the store to collect. Long term customer of Fatface and I am really put off now,
9 de agosto de 2026
Resposta da FatFace - AMERSHAM
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Absolutely fantastic jacket :)
13 de julho de 2026
Resposta da FatFace - AMERSHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent Service
Excellent Service. Items arrived for collection in store within the expected time frame. I was unable to collect one package in time due to the heat wave and so I called the store. They put a message on my parcel allowed me to collect it a couple of days late. Very compassionate. This was the Amersham Store. Thank you!
9 de julho de 2026
Resposta da FatFace - AMERSHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I ordered some sale iems on line and…
I ordered some sale iems on line and collected the in store a couple of days later. Very efficienf and friendly staff.
Ver satisfied.
5 de julho de 2026
Resposta da FatFace - AMERSHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Clothes in General…
Clothes are of high quality and FatFace always deliver.
The staff are always polite and helpful.
18 de junho de 2026
Resposta da FatFace - AMERSHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - AMERSHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Shopping and returning online ordering service is good.
The online ordering service is good.
The returns to my local Fat Face shop in Amersham were so easy with the help of the wonderful staff.
Makes me not worry about the sometimes ‘hassle’ of ordering and returning online goods.
9 de junho de 2026
Resposta da FatFace - AMERSHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great customer service
Lovely easy to wear styles.
Easy to order
Friendly customer service
25 de maio de 2026
Resposta da FatFace - AMERSHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely stuff
Lovely, lovely clothes at Fat Face and always good quality. Yes expensive but you do get what you pay for.
3 de maio de 2026
Resposta da FatFace - AMERSHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to order and collect
Easy to order and collect. Staff were friendly and helpful. A fuss-free experience
1 de maio de 2026
Resposta da FatFace - AMERSHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Welcoming service
Had a very nice experience in the Amersham branch earlier, an employee named Millie was very welcoming and positively chatty. Will be visiting again soon!
15 de fevereiro de 2026
Avaliação não solicitada
Resposta da FatFace - AMERSHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - AMERSHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great leggings.
Easy ordering and collection from store, great quality leggings and lovely storage bag
13 de janeiro de 2026
Resposta da FatFace - AMERSHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellently made products collected in…
Excellently made products collected in store. Updates on delivery.
3 de agosto de 2025
Resposta da FatFace - AMERSHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Beautiful dress
Beautiful dress
Efficient & convenient delivery
Friendly & very helpful shop assistant
😊
4 de junho de 2025
Resposta da FatFace - AMERSHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I was seen to promptly when I…
I was seen to promptly when I approached the counter to pick up my order
The assistant was pleasant and efficient
A very good experience
20 de maio de 2025
Resposta da FatFace - AMERSHAM
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Have a great day. Take care, CM
Friendly helpful and efficient staff
Good range of clothes, efficient and friendly staff
18 de maio de 2025
Resposta da FatFace - AMERSHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great handbag
Great handbag, bought it online, in sale. Very quick delivery to my local Fat Face shop. Can’t fault it 😊
4 de maio de 2025
Resposta da FatFace - AMERSHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Returning to my local store.
I’d ordered a top in 3 different sizes and had them delivered to my local store so that I could try them on there and get a refund for the 2 that didn’t fit me. Staff were friendly and I had no problem with trying on the tops or getting a refund. I shall probably do the same with my next purchase.
30 de abril de 2025
Resposta da FatFace - AMERSHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Quick service and everything delivered…
Quick service and everything delivered when I was told it would be
10 de janeiro de 2025
Resposta da FatFace - AMERSHAM
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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