Ordered , a beige coat 🧥 Which I love from minute I saw it new it had mine , it didn't disappoint very warm all lined and perfect for when winter days come and a absolute amazing price at £145 De... Ver mais
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Localização
Trocar localização52/53 Saturday Market Place, HU17 8AA Beverley, North Humberside, GB
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Veja o que dizem as avaliações
I collected from the shop. I was kept informed when my parcel would arrive. Unfortunately I had to return items as they weren't suitable. Staff were very helpful and there was no problem. I would reco... Ver mais
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Received quite quickly but could of been earlier as received the notification the parcel was ready to collect at 6.40pm when the shop was shut.. the manager said the delivery was v late in the previou... Ver mais
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Delivered to shop on date expected even though initially they hadn’t thought it had come in and then have to wait another 5 days. Caused a little confusion. 2 E-mail updates same date. Seems good qual... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
52/53 Saturday Market Place, HU17 8AA, Beverley, North Humberside, Reino Unido
- 01482 880039
4,8
Excelente
213 avaliações
Pede aos clientes que avaliem
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Resposta da FatFace - BEVERLEY
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Really attentive and helpfull staff..
28 de outubro de 2023
Avaliação não solicitada
Resposta da FatFace - BEVERLEY
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Lovely store
The lady was really helpful, had plenty of time for me and was chatty and friendly. Even though I had several returns she still made me feel like a valued customer. I would happily shop here again
19 de outubro de 2023
Resposta da FatFace - BEVERLEY
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Great service
Great service - unfortunately I had to return this item but this was quick and easy to do
22 de setembro de 2023
Resposta da FatFace - BEVERLEY
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Online ordering wad disappointing
I ordered 2 dresses to be delivered to my closest store for pick up. When I opened the parcel only 1 dress was in the packaging with an invoice stating 2 dresses. I rang the store who advised there were no other parcel for collection and would ring customer service for them to send the missing dress out. They advised both dresses had been sent and they did not have another dress. This was not the case. Payment for the dress had been taken and advice invoice sent stating 2 dresses were in the parcel. They advised they will refund the money but that is not the issue. The shop assistant in the store was very polite and helpful and helped sort out the issue. I would recommend the store. I no longer trust Fat Face online and in the future would only buy from the store.
6 de setembro de 2023
Resposta da FatFace - BEVERLEY
Hello Dawn, thank you for taking the time to leave a review.
I'm really sorry to hear that your Devin Bandana Dress didn't arrive in your parcel. I can see that you have spoken to my colleague and she has refunded £35.00 back to your PayPal account. Sadly when an item is missing from an order and is unavailable for re-order on our website, the next best thing is to process a refund for the item, so I'm really sorry that we were unable to help further.
It's great to hear that our store crew in Beverley were able to help out, and I'll be sure to pass your feedback on. I'll pass your comments to our warehouse team too, so they are aware of this issue.
I hope your next shopping experience with us is more positive.
All the best, LB
Resposta da FatFace - BEVERLEY
Hi Gary
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely shop and clothes
Fat Face staff are always helpful and friendly. The clothes are great quality and beautifully made.
3 de setembro de 2023
Resposta da FatFace - BEVERLEY
Hello Annie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - BEVERLEY
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with the service you have received. Have a Great day – KS
Just love the clothes etc from here…
Just love the clothes etc from here although a little expensive they are good quality, but I tend to wait for sales mainly, but do love Fat Face
23 de agosto de 2023
Resposta da FatFace - BEVERLEY
Hello Sue
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helpful
Helpful, friendly staff in store. Great website.
Lovely clothing. Great quality and true to size.
23 de agosto de 2023
Resposta da FatFace - BEVERLEY
Hello Lisa
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good on line and in shop experience
Ordered items on line to be delivered to my local fatface shop who didn’t have my size in stock. Good progress updates and quick delivery. Easy collection from shop - bought another item in the sale whilst in there. The item I bought - a hoodie - fits well, is an attractive colour and is well made.
15 de agosto de 2023
Resposta da FatFace - BEVERLEY
Hello, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - KS
Great staff
I bought dress on line but it was too big. I called local store and they went out of there the way to help. Located the size I wanted and put it to a side until I got there the next day. Ladies name was Claudia. Excellent service
11 de agosto de 2023
Resposta da FatFace - BEVERLEY
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
EP
Always good quality and excellent…
Always good quality and excellent customer service
11 de agosto de 2023
Resposta da FatFace - BEVERLEY
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Excellent quick delivery
8 de agosto de 2023
Resposta da FatFace - BEVERLEY
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with the service you have received. Have a Great day – KS
Always pleased with the service at Fat…
Always pleased with the service at Fat Face! I ordered a shirt & hoodie from the website and chose the click and collect service to my local store. The assistant there was polite and friendly and I was able to collect my order without any problems!
6 de agosto de 2023
Resposta da FatFace - BEVERLEY
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Fantastic service by staff at Beverley…
Fantastic service by staff at Beverley branch. Friendly and efficient when returning, replacing item. Couldn’t be bettered.
9 de agosto de 2023
Resposta da FatFace - BEVERLEY
Good Afternoon David, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - JW
Friendly and helpful staff
11 de junho de 2023
Resposta da FatFace - BEVERLEY
Hi Yvonne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I usually order in store if they don’t…
I usually order in store if they don’t have my size but on this occasion due to a change of warehouse I was unable to. Instead I ordered it myself online and item arrived on time and was very pleased with purchase so all good.
21 de maio de 2023
Resposta da FatFace - BEVERLEY
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Went into fatface in the morning looking for trousers
Went into fatface in the morning the staff couldn’t be more helpful i was looking for a certain style of trousers to which i found and purchased
1 de junho de 2023
Avaliação não solicitada
Resposta da FatFace - BEVERLEY
Good afternoon, Barbara
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Beverley store.
Take care, JB
Pleasant helpful staff
20 de maio de 2023
Resposta da FatFace - BEVERLEY
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
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