Received text message to say sandals were ready to collect from central Birmingham shop. Made special trip to collect them only to be told they are not there and glitch in system means 'this happens a... Ver mais
Localização
Trocar localizaçãoUnit 28 Grand Central, Stephenson Place, B2 4BF Birmingham, West Midlands, GB
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Veja o que dizem as avaliações
Excellent customer service. I was looking for work Dinner, summer clothing at Fatface , Grandcentral, Bull ring Birmingham shop and team member from Fatface named 'India' was really helpful. She hel... Ver mais
A empresa respondeu
This was at Grand Central, Birmingham. I had been everywhere to find a dress for my Mother's funeral. All have glitter in, as that time of year. AMANDA at Fatface was AMAZING,she helped me, went into... Ver mais
A empresa respondeu
I love shopping at the Birmingham FatFace shop: the staff are always helpful and when I ask provide honest opinions and advice about fit etc. The clothes are comfortable (at least the ones I buy), las... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
Unit 28 Grand Central, Stephenson Place, B2 4BF, Birmingham, West Midlands, Reino Unido
- 01216 343570
4,7
Excelente
189 avaliações
Pede aos clientes que avaliem
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Friendly and helpful service
Friendly and helpful service. Loads of stock to choose from. Overall, an excellent experience.
12 de março de 2024
Avaliação não solicitada
Resposta da FatFace - BIRMINGHAM GRAND CENTRAL
Hello Robert
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very Friendly Staff
I had a pleasant experience when I returned my online order in store.
16 de janeiro de 2024
Resposta da FatFace - BIRMINGHAM GRAND CENTRAL
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
My go to, favourite brand for dresses
I've loved Fat Face since it first opened and my wardrobe is still, after all these years, mostly made up of FF, especially dresses.
The quality and design generally means that I have dresses from years ago and they still look and feel great on.
Grand Central is my favourite store to go to. Amanda and Belinda are so helpful and excellent representatives of the brand.
27 de fevereiro de 2024
Avaliação não solicitada
Resposta da FatFace - BIRMINGHAM GRAND CENTRAL
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Perfect fit
Perfect fit. Just what I wanted . Easy to use website. Delivered to store when promised and friendly in store collection. Really good value for money.
19 de fevereiro de 2024
Resposta da FatFace - BIRMINGHAM GRAND CENTRAL
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Resposta da FatFace - BIRMINGHAM GRAND CENTRAL
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
In-store in Birmingham
Birmingham store; good layout, easy to locate what I was looking for, also spotted other related items, fab changing rooms for trying on, with roomy area for friend to sit and advise.
Tillpoint; well-located, short queues, extra till opened, pleasingly adequate counter space.
Staff members; efficient, knowledgeable, patient, helpful and jovial.
Quality garments and jewellery purchased; good fit, comfortable fabrics, look great, excellent value in the sales.
Overall retail experience was fabulous; will seek them out in the future.
13 de janeiro de 2024
Avaliação não solicitada
Resposta da FatFace - BIRMINGHAM GRAND CENTRAL
Good Afternoon,
Thank you for taking the time to leave us a review!
I am so happy to hear that you had a great experience in our Birmingham store! We love to hear such detailed and positive experience from our customers, it is very much appreciated!
I will make sure to pass this feedback on to the store!
We cannot wait to welcome you back!
Kind Regards, JW
Lovely service
Lovely service. I had a nice chat with the lady on the till. She was very friendly and welcoming. Thank you
5 de janeiro de 2024
Avaliação não solicitada
Resposta da FatFace - BIRMINGHAM GRAND CENTRAL
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you encountered such a good experience in our Birmingham Grand Central store, I will be sure to pass on your lovely comments to the team. I hope you continue to have a great shopping experience with us.
All the best, MM
Great customer service
What a great experience to go into a shop and get help and advice , Belinda was amazing and went above and beyond to help me find a suitable dress I liked. I was really pleased with both purchases and service from the store. Well done Fat face
28 de dezembro de 2023
Avaliação não solicitada
Resposta da FatFace - BIRMINGHAM GRAND CENTRAL
Good afternoon, Deb
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Birmingham Grand Central store.
Take care, JB
Felt like a personal shopper!
Amazing experience. Belinda was lovely and made the experience a great. She went to look for any additional clothes she thought would suit my mum and provided lots of information about materials etc. The whole team were working very hard in the busy period. Very impressive customer service.
27 de dezembro de 2023
Avaliação não solicitada
Resposta da FatFace - BIRMINGHAM GRAND CENTRAL
Hello Aisha
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Bad customer service
After not receiving order confirmation of my order I was trying for a whole morning to chat with a customer agent and every time I was disconnected. Eventually managed to chat with an agent who was not helping a lot .
23 de dezembro de 2023
Avaliação não solicitada
Resposta da FatFace - BIRMINGHAM GRAND CENTRAL
Hello Yolanda
Thank you for taking the time to leave your review.
During our Live Chat conversation, we established that your orders were failing due to a possible device issue on your end. We do not currently have any issues on our website so it is possible that you could also have a connection issue.
We offered the advice to change devices, and to let us know if you continued to have issues.
Thank you, LE
Excellent quality good delvery service
15 de dezembro de 2023
Resposta da FatFace - BIRMINGHAM GRAND CENTRAL
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you found your order to arrive with you quickly. I hope you continue to enjoy your shopping experience with us.
Take care, MM
Disability discrimination
Tiny font used on labels. Impossible for visually impaired
8 de dezembro de 2023
Resposta da FatFace - BIRMINGHAM GRAND CENTRAL
Good afternoon, C Midgley.
Thank you for taking the time to leave your feedback.
I am so sorry to read of your difficulty with our labels, I will escalate your feedback regarding this to our garment tech department for review.
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further. JB
Fatface have the best customer service…
Fatface have the best customer service you will find anywhere. Nothing is too much trouble and all staff are approachable. It’s a rarity!
29 de novembro de 2023
Resposta da FatFace - BIRMINGHAM GRAND CENTRAL
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great online ordering and collection service
Ordered some socks online to pick up in store which was quick and easy.
The quality of the socks are lovely and the staff in store were really helpful
7 de dezembro de 2023
Resposta da FatFace - BIRMINGHAM GRAND CENTRAL
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
great service
first time i had done click & collect from store so was nervous but no need to have worried as whole process was slick, quick delivery & staff in store were lovely, kind & helpful. Im very impressed with the great service, thank you
22 de novembro de 2023
Resposta da FatFace - BIRMINGHAM GRAND CENTRAL
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Everything went perfect as I expected
24 de novembro de 2023
Resposta da FatFace - BIRMINGHAM GRAND CENTRAL
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Resposta da FatFace - BIRMINGHAM GRAND CENTRAL
Hello Stephen
Thank you for your review.
I am so sorry to hear about this,
Please contact us at customerservices@fatface.com so we can look into this further for you.
EP
Fantastic quality slippers at a bargain…
Fantastic quality slippers at a bargain price.. in-store collection was fumbled, but otherwise very pleased.
23 de novembro de 2023
Resposta da FatFace - BIRMINGHAM GRAND CENTRAL
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Pleasant service at till point but I…
Pleasant service at till point but I spent a few minutes walking around the store looking for someone to take payment.
13 de novembro de 2023
Avaliação não solicitada
Resposta da FatFace - BIRMINGHAM GRAND CENTRAL
Good Afternoon Paula,
Thank you for taking the time to leave us a review.
I am sorry to hear you were looking for someone to take payment for your item! I have passed this feedback on to the store and this will be addressed.
Again, I apologise for any inconvenience this has caused. We look forward to welcoming you back!
Kind Regards, JW
Great quilty product
Great quilty product, excellent service and quick delivery. Highly recommend
8 de novembro de 2023
Resposta da FatFace - BIRMINGHAM GRAND CENTRAL
Hi Debbie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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