Received text message to say sandals were ready to collect from central Birmingham shop. Made special trip to collect them only to be told they are not there and glitch in system means 'this happens a... Ver mais
Localização
Trocar localizaçãoUnit 28 Grand Central, Stephenson Place, B2 4BF Birmingham, West Midlands, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Excellent customer service. I was looking for work Dinner, summer clothing at Fatface , Grandcentral, Bull ring Birmingham shop and team member from Fatface named 'India' was really helpful. She hel... Ver mais
A empresa respondeu
This was at Grand Central, Birmingham. I had been everywhere to find a dress for my Mother's funeral. All have glitter in, as that time of year. AMANDA at Fatface was AMAZING,she helped me, went into... Ver mais
A empresa respondeu
I love shopping at the Birmingham FatFace shop: the staff are always helpful and when I ask provide honest opinions and advice about fit etc. The clothes are comfortable (at least the ones I buy), las... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
Unit 28 Grand Central, Stephenson Place, B2 4BF, Birmingham, West Midlands, Reino Unido
- 01216 343570
4,7
Excelente
190 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very helpful and friendly
Quick delivery to store. Helpful with information about returns policy
16 de março de 2023
Resposta da FatFace - BIRMINGHAM GRAND CENTRAL
Good Afternoon
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
EP
Lovely staff & very helpful
I like coming to the store has I can try on the items and then decide if it suits me or not ( or fits properly)
17 de março de 2023
Resposta da FatFace - BIRMINGHAM GRAND CENTRAL
Hello Carole, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Resposta da FatFace - BIRMINGHAM GRAND CENTRAL
Good afternoon,
Thank you so much for your review, this is exactly what we love to hear from our lovely customers!
Have a great day!-DW
Resposta da FatFace - BIRMINGHAM GRAND CENTRAL
Hi Theresa. Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Nice staff and good shopping experience
14 de janeiro de 2023
Avaliação não solicitada
Resposta da FatFace - BIRMINGHAM GRAND CENTRAL
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
This was at Grand Central...AMANDA
This was at Grand Central, Birmingham. I had been everywhere to find a dress for my Mother's funeral. All have glitter in, as that time of year. AMANDA at Fatface was AMAZING,she helped me, went into stock room and bought out a selection, she then helped me, talked to me, as she could see I was struggling, I ended up buying two dresses. She was absolutely the best person in the world...she stayed with me throughout, even in dressing room to advise me. What a star.
17 de dezembro de 2022
Avaliação não solicitada
Resposta da FatFace - BIRMINGHAM GRAND CENTRAL
Thank you so much for this amazing review. We are absolutely amazed by your wonderful comments and we are sincerely proud of our teams in store! We are happy to hear that we were able to make this shopping experience a positive one, when it could have been so easily, the complete opposite. We will share this experience with our incredible crew member in store! Thank you! - RS
The staff in the store are great and…
The staff in the store are great and always helpful.
10 de dezembro de 2022
Resposta da FatFace - BIRMINGHAM GRAND CENTRAL
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Resposta da FatFace - BIRMINGHAM GRAND CENTRAL
Good afternoon, Mrs Murphy
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Birmingham store.
Take care, JB
Some wonderful design clothes are sold…
Some wonderful design clothes are sold in FF, Some times a bit to expensive 😀
18 de outubro de 2022
Resposta da FatFace - BIRMINGHAM GRAND CENTRAL
Good Morning John
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Lovely dress just what I wanted…
Lovely dress just what I wanted delivered on time and fast
13 de outubro de 2022
Resposta da FatFace - BIRMINGHAM GRAND CENTRAL
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Just a lovely member of staff
Just a lovely member of staff, I left my phone in store and she put it the safe for me.
14 de outubro de 2022
Resposta da FatFace - BIRMINGHAM GRAND CENTRAL
Good afternoon Tina,
Thank you for taking the time to leave us your review after your recent visit to our Birmingham Grand Central store. We will ensure that your feedback is passed on.
Take care, MM
Great all round!
Clothes are great, website is great and the staff in store are also great.
Ordered a few pieces online, needed to change one item to a different size so popped to the store near me to exchange and it was all handled brilliantly.
The quality of the clothes is also great, really just so happy with everything!
29 de setembro de 2022
Resposta da FatFace - BIRMINGHAM GRAND CENTRAL
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a good weekend!
EP
Resposta da FatFace - BIRMINGHAM GRAND CENTRAL
Good afternoon, Roy
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Birmingham store. JB
We had a very positive experience and a…
We had a very positive experience and a new member of staff served us and the staff in the store helped her and I thought they were very kind to her as we returned an item and used a gift card for a purchase
15 de agosto de 2022
Resposta da FatFace - BIRMINGHAM GRAND CENTRAL
Hi Stuart, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - BIRMINGHAM GRAND CENTRAL
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Shannon went over and above in her…
Shannon went over and above in her efforts to resolve my return / exchange issue.
17 de julho de 2022
Avaliação não solicitada
Resposta da FatFace - BIRMINGHAM GRAND CENTRAL
Hi Dary, thank you for your 5* review, I am so pleased to hear that you had a positive shopping experience and you love your order. We look forward to welcoming you back soon! Take care, LE
I love the shop and the staff
I love the shop and the staff were very helpful and friendly. Lovely line in summer clothes.
1 de julho de 2022
Resposta da FatFace - BIRMINGHAM GRAND CENTRAL
Hi Rita
Thank you for your lovely 5* review on your recent visit to Birmingham Store - I will be sure to to pass your comments onto the Crew. Take care, LE
Very pleased with my recent purchases…
Very pleased with my recent purchases from FatFace. I regularly shop at this store and although more expensive than your average men's high street outlet, I feel you always get value for money and helpful in-store customer service. Also, the store's continuing and genuine commitment to provide a safe shopping environment.
The only thing I would say is that I'm usually a UK L size, but found that I prefer a XL which offers a better, more comfortable fit more in keeping with the relaxed styling of the menswear range. This is by no means a criticism - just my preference.
24 de junho de 2022
Resposta da FatFace - BIRMINGHAM GRAND CENTRAL
Good Morning David
Thank you for your 5* review and for sharing your recent experience in our Birmingham Grand Central store. Please be assured that this will be passed onto the store for you.
In regards to the sizing, please be assured that I have passed this onto the appropriate department for future consideration.
Have a great weekend!
EP
Couldn't do a straight exchange or…
Couldn't do a straight exchange or refund in store due to paying by PayPal! It may be written in small print....but needs to clearer on website. Birmigham Store manager was excellent. But having to then walk distance to post office and queue to return parcel took too long. I will not be ordering from fat face again! And will advise friends also not to use online services! And fatface lost out on my exchange purchase! Poor service!
13 de junho de 2022
Resposta da FatFace - BIRMINGHAM GRAND CENTRAL
Hi Kate,
Thank you so much for taking the time to leave your review. I am so sorry to hear that you didn't have a positive experience in our Birmingham Store. I am just about to pop you an email to follow up on this. Take care, LE
Always a pleasure!
I always have a great experience in this store. The staff are lovely, helpful and not pushy. They also give my 2 year old daughter stickers and are really kind but not over the top with her. The range in store is great and really well laid out.
11 de junho de 2022
Resposta da FatFace - BIRMINGHAM GRAND CENTRAL
Hi Katie, thank you for your fabulous review on the Birmingham store - this is really great feedback and it will be passed onto the store crew. Take care, LE
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.