Had a fabulous time at chester fatface getting styled and advice on clothes and colours from the wonderful Debbie. She was amazing and so lovely I felt like a new person! The stylist appointments... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The girls in the Chester shop are fantastic ,really helpfull and know their product well. I’ve been shopping here for years, this time I had lost a lot of weight and needed a new wardrobe (and look) I... Ver mais
A empresa respondeu
Love FatFace! As a brand they genuinely have lovely clothes in decent sizes and, being a petite lady, it makes me very happy that they do short versions of most items. Always have a good experience, w... Ver mais
A empresa respondeu
I had a lovely shopping experience yesterday at the Fatface store in Chester with Debs the personal stylist. She was very knowledgeable about the products they had in store. I tried on things that I w... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
11/13 Eastgate Street, CH1 1LG, Chester, Cheshire, Reino Unido
- 01244 311486
4,9
Excelente
244 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
What's not to like?
Straightforward ordering process, delivery to local branch, perfect fit, well made. What's not to like?
10 de julho de 2024
Resposta da FatFace - CHESTER 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love FatFace!
Love FatFace! As a brand they genuinely have lovely clothes in decent sizes and, being a petite lady, it makes me very happy that they do short versions of most items. Always have a good experience, whether ordering online, sending something back or going in store. My local store is a friendly place, staff are fab and extremely helpful.
20 de junho de 2024
Resposta da FatFace - CHESTER 2
Hello, thanks for taking the time to leave a 5* review. I am so pleased to read your positive feedback regarding our sizing. We hope you continue to enjoy your shopping experience with us in the future. Have a lovely day – CD
Good quality item very quick deliver
Good quality item very quick deliver. Item exactly as described online.
Very pleased with my purchase. I especially like your sales.
27 de maio de 2024
Resposta da FatFace - CHESTER 2
Good Morning
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
Fatface Chester
I visited the Chester store today. Izzy the staff member who helped me was incredible, with nothing too much trouble.
Due to Izzy's patience, professionalism and friendly manner, I came away with a number of items, including 2 in the sale which was a bonus. The branch Manager chatted with me at the till and was also very welcoming and helpful
Would recommend the store to anyone.
27 de maio de 2024
Avaliação não solicitada
Resposta da FatFace - CHESTER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Resposta da FatFace - CHESTER 2
Good afternoon, Irene.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Chester store.
Take care, JB
Resposta da FatFace - CHESTER 2
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Chester store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
I found all I needed on your site great…
I found all I needed on your site great colour, style and quality. Just the floaty look I wanted for summer. I would say that the sizing is on the large side and hip size was also large even in a size 10. All in all very pleased with my purchases
1 de maio de 2024
Resposta da FatFace - CHESTER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your order, and we look forward to welcoming you back soon!
Take care.- GM
Wonderful helpful staff that go the…
Wonderful helpful staff that go the extra mile
23 de abril de 2024
Resposta da FatFace - CHESTER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear your feedback of your instore experiences. We look forward to welcoming you back soon!
Take care.- GM
Quick delivery to the shop for pick up
29 de abril de 2024
Resposta da FatFace - CHESTER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you received your order promptly.
We look forward to welcoming you back soon!
Take care. -GM
Top customer service
Rating the customer service here, as the dress sadly didn't suit me & was returned. Chester store were efficient & courteous in accepting my item back for refund, which was actioned promptly. You know the quality is going to be good with Fat Face, so it's the customer service which makes all the difference. Well done!
26 de abril de 2024
Resposta da FatFace - CHESTER 2
Hello Ruth
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I like the style of clothing that you…
I like the style of clothing that you do and also the good quality.
8 de abril de 2024
Resposta da FatFace - CHESTER 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Bought the prairie top and two items of…
Bought the prairie top and two items of fabulous children’s wear one not on shop floor but a very helpful member of staff offered to order it for me! Great shopping experience with very friendly helpful staff at the Chester store! Will definitely return for more of the collection to my top! Thankyou
28 de março de 2024
Resposta da FatFace - CHESTER 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your recent shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
Resposta da FatFace - CHESTER 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Really good quality goods.,
Recently bought a long sleeve polo shirt,and also a white Tee shirt,both were of good quality arrived on time,would highly recommend,i also recently bought a Broadsands coat from your shop in Chester,great quality,but i should have looked on line, i paid £119.00,and could have saved nearly £50.00,if i had checked your sale.
21 de março de 2024
Resposta da FatFace - CHESTER 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Wonderful staff
We regularly visit as we’re always made to feel welcome. The dogs know where to sit to receive a treat and are forgiven for their greed.
The store has a cosy atmosphere which encourages us to wander. The fitting rooms have chairs for partners to wait. Clothes are always good quality which look good, feel comfortable and wash well.
29 de março de 2024
Resposta da FatFace - CHESTER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such lovely experiences at one of our stores. We hope you love your purchases, and look forward to welcoming you (and your dogs) back soon!
Take care. -GM
The size of the product is worked out…trousers
The size of the product is worked out for you by what size you usually buy and who the company is you’ve bought items from, I thought was great because I’ve not experienced it with anybody else
23 de março de 2024
Resposta da FatFace - CHESTER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent customer service at FatFace…
Excellent customer service at FatFace Chester - a really helpful assistant Lena. Went beyond the extra mile.
4 de março de 2024
Avaliação não solicitada
Resposta da FatFace - CHESTER 2
Hi John,
Thank you for taking the time to leave a review.
We’re happy to hear you enjoyed your experience in our Chester store!
We look forward to welcoming you back soon. Take care, LC.
Amy was lovely at the til x
29 de fevereiro de 2024
Avaliação não solicitada
Resposta da FatFace - CHESTER 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you found Amy in our Chester store to be so lovely during your visit. I hope you continue to have a pleasant experience when shopping with us.
All the best,
MM
Great quality and design. Great friendly staff.
Great quality and design. The only place I really buy my clothes from now. They last really well too. Also lovely children's clothes. Only disappointment is that the children's range in stores seem to be getting smaller and smaller and my daughter can't try the items on.
15 de fevereiro de 2024
Resposta da FatFace - CHESTER 2
Good Morning Sarah,
Thank you for taking the time to leave us a review!
I am glad to hear you have had such a positive experience when shopping with us! I will make sure this feedback is passed on, we appreciate such kind words from our customers.
I have passed your feedback on to the relevant department regarding the children's items in store and this will be looked into.
We look forward to welcoming you back soon!
Kind Regards, JW
Got my order on time and I am happy…
Got my order on time and I am happy with it
27 de janeiro de 2024
Resposta da FatFace - CHESTER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you received your order, and love your purchases! We look forward to welcoming you back soon.
Take care. -GM
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.