The embroidery in the garment is lovely and material good quality! When collected from the shop In Frome. The staff were very helpful and cheerful.
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Always love shopping at the Frome store. Staff are always so welcoming and friendly and knowledgeable. The clothes are well made and wash and wear well.
A empresa respondeu
I ordered something online to be delivered to store. This took a week, with an email inbetween, on the promised day, to say it would be delayed by another 2 days. Other stores manage to deliver for... Ver mais
A empresa respondeu
Not a usual FatFace shopper ordered the wrong size item. Took it to the Frome store to exchange or return couldn’t exchange but they made no offer to return it for free- didn’t know that was an option... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
6 Market Place, BA11 1AF, Frome, Somerset, Reino Unido
- 01373 451073
4,7
Excelente
114 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Always love shopping at the Frome…
Always love shopping at the Frome store. Staff are always so welcoming and friendly and knowledgeable. The clothes are well made and wash and wear well.
12 de junho de 2026
Resposta da FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The embroidery in the garment is lovely…
The embroidery in the garment is lovely and material good quality!
When collected from the shop
In Frome. The staff were very helpful and cheerful.
12 de junho de 2026
Resposta da FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Nice friendly staff and very helpful
Nice friendly staff and very helpful. Pleased with the top I purchased and will get a lot of wear
28 de maio de 2026
Resposta da FatFace - FROME
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
I had to return my sandals as they…
I had to return my sandals as they weren't quite the right fit and the staff were very friendly and sorted out a refund.
19 de maio de 2026
Resposta da FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Polite professional staff
10 de maio de 2026
Resposta da FatFace - FROME
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Fat face are constantly efficient and…
Fat face are constantly efficient and their staff friendly and helpful
8 de maio de 2026
Resposta da FatFace - FROME
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Amazing staff in Frome they are so…
Amazing staff in Frome they are so helpful.Always happy to help you.
9 de abril de 2026
Resposta da FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Helpful Ella
Great clothes and decor.
Most of all, friendly, helpful advice and service from Ella.
2 de abril de 2026
Avaliação não solicitada
Resposta da FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I always wear Fat Face love the…
I always wear Fat Face love the products and ordering on line and the returns is easy.
5 de março de 2026
Resposta da FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great customer service
Not a usual FatFace shopper ordered the wrong size item. Took it to the Frome store to exchange or return couldn’t exchange but they made no offer to return it for free- didn’t know that was an option till I arrived home. Customer service very helpful and resolved the issue without any change for return. Shame the shop weren’t more helpful!
17 de janeiro de 2026
Resposta da FatFace - FROME
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Disappointed by delay in delivering to store
I ordered something online to be delivered to store. This took a week, with an email inbetween, on the promised day, to say it would be delayed by another 2 days. Other stores manage to deliver for next day pick up. I'm disappointed that FatFace cannot offer this service. Once it was ready for collection and I went into the shop, the staff were very helpful and friendly.
15 de janeiro de 2026
Resposta da FatFace - FROME
Thank you for taking the time to leave your review. We're sorry to hear that your order took so long to arrive, we understand that this is disappointing, and we will work hard to ensure that delays are minimised moving forwards. Take care, LE
Resposta da FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very good quality and variety.
I have purchased a few mens shirts from Fatface and found them to be of very good quality and in a choice of many colours. My husband loves them thank you.
8 de janeiro de 2026
Resposta da FatFace - FROME
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
The staff are always very friendly
The staff are always very friendly and helpful. I have mobility problems and the staff are always great in helping me.
8 de dezembro de 2025
Resposta da FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Special occasion dress-up!
Lovely clothes, nice discount offer, quick delivery for collection from Frome Fat Face, very cheerful very courteous shop assistants, the clothes fit and I wore them all day on December 3 2025 for my 75th birthday treat outing - in the Royal Opera House and the Duchess Theatre - and Christopher’s. Sorry - no photos of this, but all the same “Thank you!”
28 de novembro de 2025
Resposta da FatFace - FROME
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Very helpful pleasant staff
23 de outubro de 2025
Resposta da FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Versatile Autumn edit…
Ordered Mable dress and comfortable straight legged jeans to refresh Autumn wardrobe. Very pleased with both items, both versatile pieces. Easy process and very friendly customer service
12 de outubro de 2025
Resposta da FatFace - FROME
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - FROME
Hello,
Thank you for taking the time to leave your review.
We're so pleased to hear that you had a great experience with us and we look forward to your next visit with us.
All the best, LE
Very friendly and helpful staff
Very friendly and helpful staff.
Great that they welcomed and loved dogs.
20 de setembro de 2025
Resposta da FatFace - FROME
Hello,
Thank you for taking the time to leave your review.
We're so pleased to hear that you had a great experience with us and we look forward to your next visit with us.
All the best, LE
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.