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FatFace - FROME Avaliações 114

O TrustScore é 4.5 de um total de 5

4,7

6 Market Place, BA11 1AF Frome, Somerset, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The embroidery in the garment is lovely and material good quality! When collected from the shop In Frome. The staff were very helpful and cheerful.

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

I ordered something online to be delivered to store. This took a week, with an email inbetween, on the promised day, to say it would be delayed by another 2 days. Other stores manage to deliver for... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

Not a usual FatFace shopper ordered the wrong size item. Took it to the Frome store to exchange or return couldn’t exchange but they made no offer to return it for free- didn’t know that was an option... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Roupas
  2. Loja de Acessórios de Moda
  3. Loja de moda masculina
  4. Loja de moda feminina

Escrito pela empresa

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Informações de contato

  • 6 Market Place, BA11 1AF, Frome, Somerset, Reino Unido

  • 01373 451073

4,7

Excelente

O TrustScore é 4.5 de um total de 5

114 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Easy to choose

Easy to choose clothes, delivery/pick up. speedy service

21 de julho de 2024
logotipo da FatFace - FROME

Resposta da FatFace - FROME

Hello Peter
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Avaliado com 4 de um total de 5 estrelas

Excellent service

1 de julho de 2024
logotipo da FatFace - FROME

Resposta da FatFace - FROME

Hello there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Avaliado com 5 de um total de 5 estrelas

Friendly staff and a great atmosphere…

Friendly staff and a great atmosphere to shop in

6 de junho de 2024
logotipo da FatFace - FROME

Resposta da FatFace - FROME

Good morning,

Thank you for taking the time to leave your review.

I am so pleased that you encountered such a great visit to our Frome store and that you found the crew there to be so friendly. I hope you continue to have a great shopping experience with us.

All the best, MM

Avaliado com 5 de um total de 5 estrelas

The frome store is well laid out and…

The frome store is well laid out and have excellent staff

8 de maio de 2024
logotipo da FatFace - FROME

Resposta da FatFace - FROME

Hi there,

Thank you for taking the time to leave your 5* review.

We are glad to hear you have had such a lovely experience at our Frome store. We hope you love your purchase and look forward to welcoming you back soon.

Take care. -SW

Avaliado com 5 de um total de 5 estrelas

Friendly staff

Friendly staff, welcoming, lovely colours .

25 de abril de 2024
logotipo da FatFace - FROME

Resposta da FatFace - FROME

Hi there,
Thank you for taking the time to leave your 5* review.

We are pleased to hear you have had a positive experience instore. We hope you love your purchase!

Take care. -GM

Avaliado com 5 de um total de 5 estrelas

Glorious Quality

Always love everything I buy from Fatface. Always different in design and quality from other high street stores. Just bought the Amy dress in 2 designs for my holiday and look forward to wearing them.

22 de abril de 2024
logotipo da FatFace - FROME

Resposta da FatFace - FROME

Hello Wendy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Avaliado com 5 de um total de 5 estrelas

Efficient staff member

I ordered a sale item online which was not available in store. I received an email when my item was ready to collect. Staff member was very quick to process the order. I have ordered and collected there before and impressed by their efficiency. Arrived very quickly and before the estimated date.

18 de abril de 2024
logotipo da FatFace - FROME

Resposta da FatFace - FROME

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Avaliado com 5 de um total de 5 estrelas

Collection in Frome

Always greeted by friendly and helpful staff.

8 de abril de 2024
logotipo da FatFace - FROME

Resposta da FatFace - FROME

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Avaliado com 5 de um total de 5 estrelas

Easy to order,pleasent staff on…

Easy to order,pleasent staff on collection.

3 de abril de 2024
logotipo da FatFace - FROME

Resposta da FatFace - FROME

Hi Ronald, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! CD

Avaliado com 5 de um total de 5 estrelas

great service

helpful friendly staff

20 de março de 2024
logotipo da FatFace - FROME

Resposta da FatFace - FROME

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Great staff in the Frome store!Returned an item and customer service brilliant!

30 de dezembro de 2023
logotipo da FatFace - FROME

Resposta da FatFace - FROME

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service, both online and in the Frome shop, easy to exchange the jeans I bought and buy a few more things from the shop, staff very helpful with good customer values. The clothing is good value for money and really nice to wear 😃

14 de dezembro de 2023
logotipo da FatFace - FROME

Resposta da FatFace - FROME

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Avaliado com 5 de um total de 5 estrelas

Helpful staff

Helpful staff, good advice, friendly

9 de dezembro de 2023
logotipo da FatFace - FROME

Resposta da FatFace - FROME

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Avaliado com 5 de um total de 5 estrelas

Lovely helpful staff.

Lovely helpful staff.
Found a great pair of trousers too

9 de novembro de 2023
logotipo da FatFace - FROME

Resposta da FatFace - FROME

Hello Sally,

Thank you for your 5* review regarding your recent visit to our Frome store.

It is great to read such positive comments regarding our lovely store crew.

Have a lovely day! LB

Avaliado com 5 de um total de 5 estrelas

It's lovely to look round the store…

It's lovely to look round the store without being costed by the staff. Always very friendly.

2 de novembro de 2023
logotipo da FatFace - FROME

Resposta da FatFace - FROME

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Avaliado com 5 de um total de 5 estrelas

Always a positive experience

I’ve bought a few Fat Face items recently some on line, delivered to my local store, and some from the store. Staff are always helpful and friendly. It’s a lovely shop to visit.

1 de novembro de 2023
logotipo da FatFace - FROME

Resposta da FatFace - FROME

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Avaliado com 5 de um total de 5 estrelas

Excellent all round

Excellent product, easy on line shopping, great staff in store.

31 de outubro de 2023
logotipo da FatFace - FROME

Resposta da FatFace - FROME

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Avaliado com 5 de um total de 5 estrelas

A great shop

It was easy to order on-line and then simply collect the item from my nearest shop -which is in Frome - where the staff are friendly and most helpful.

23 de outubro de 2023
logotipo da FatFace - FROME

Resposta da FatFace - FROME

Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Avaliado com 5 de um total de 5 estrelas

Good experience

Ordered goods and conveniently picked up at local store. Staff lovely and quick. Nice to try on garments leisurely at home to check fit and style.

18 de outubro de 2023
logotipo da FatFace - FROME

Resposta da FatFace - FROME

Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS

Avaliado com 5 de um total de 5 estrelas

My order came very quickly

20 de outubro de 2023
logotipo da FatFace - FROME

Resposta da FatFace - FROME

Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS

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