Had amazing customer service from Charlie and Pam at Monmouth FatFace. I had stupidly lost my giftcard and they went above and beyond - making calls and finding all solutions to help me successfully r... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The sweater arrived quickly into our local store for collection. It is a lovely warm orangey/red and looks smart on. Good quality product. Haven’t washed it yet but experience with other FF jumpers ha... Ver mais
A empresa respondeu
Great company, such helpful staff. Had to return an item and the parcel hadnt got a returns label and they couldnt return it via the shop because i had paid with paypal. The staff very kindly supplied... Ver mais
A empresa respondeu
The shop assistant went above and beyond helping me to return my goods via post (purchased with Klarna) she was very helpful, polite and efficient...(sorry..I did not get her name) Fat Face store... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
81 Monnow Street, NP25 3PS, Monmouth, Gwent, Reino Unido
- 01600 775648
4,6
Excelente
78 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent staff at Cardiff & Monmouth…
Excellent staff at Cardiff & Monmouth shop, so helpful & friendly. The clothing are excellent quality, even my husband was impressed & loved the mens clothes.
24 de julho de 2022
Avaliação não solicitada
Resposta da FatFace - MONMOUTH
Good afternoon,
Thank you for leaving us this review about your recent visits to our Cardiff and Monmouth Stores. Please be assured that this feedback will be passed on to the stores.
Have a great day!
Take care, EG
Excellent service
23 de julho de 2022
Resposta da FatFace - MONMOUTH
Good afternoon,
Thank you for your 5* review. It is great to hear how happy you with the service you received.
Have a great day!
Take care, EG
Returned an item purchased online to a…
Returned an item purchased online to a store - v v helpful staff
16 de julho de 2022
Resposta da FatFace - MONMOUTH
Hi Janine, thank you for your 5* review on your recent visit to Monmouth. I am so pleased to hear you had a positive visit and the Crew were able to help you. This will be passed onto them. Take care, LE
Love the clothing
Love the clothing. Always happy staff in our local store in Monmouth. Lots of choice for adults. The children's range is fantastic but not as much choice in the Monmouth store, but it's not too far to the Hereford store for extra choice.
19 de junho de 2022
Resposta da FatFace - MONMOUTH
Good afternoon Jess!
I am so happy to read what a positive experience you had in the Monmouth store. I will be sure to pass this on to the wonderful team.
Enjoy your weekend - DW
Love the guy that served us
Love the guy that served us. Friendly, professional and competent 😁
18 de junho de 2022
Avaliação não solicitada
Resposta da FatFace - MONMOUTH
Hi Jo
thank you for your 5* review on the Monmouth store - this is really wonderful to hear! LE
Very helpful staff and very good…
Very helpful staff and very good customer service
13 de maio de 2022
Resposta da FatFace - MONMOUTH
Good afternoon, Gynette
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received at our Monmouth store.
Take care, JB
Excellent customer service
Excellent customer service from the Monmouth store when I needed to exchange online purchases.
Great 20% off deal too.
25 de abril de 2022
Resposta da FatFace - MONMOUTH
Good afternoon,
Thank you for your 5* review. It is lovey to hear that our Monmouth store were so accommodating. I will make sure that your feedback is passed onto the store directly. Many thanks-AB.
Brilliant staff member in Monmouth
Brilliant staff member in Monmouth. Helped me above and beyond. Love the clothes. Lasting quality and always look good.
23 de abril de 2022
Resposta da FatFace - MONMOUTH
Hi Penny, thank you for your lovely review on the Monmouth Store - this is wonderful to hear! Take care, LE
Very large for the size ordered.
Ordering and delivery was perfect.
I like jumpers to be big so I got the size I normally buy. Sadly this jumper was far too big. I could do with at least 2 sizes smaller.
21 de abril de 2022
Resposta da FatFace - MONMOUTH
Good morning, Mary
Thank you for the review, I am sorry to hear that you are unhappy with the sizing of the Katy Jumper. By all means feel free to return the jumper to our warehouse for a refund or one of our stores who will be able to assist in either a refund or exchange. JB
Resposta da FatFace - MONMOUTH
Good Morning Carol
Thank you for your 5* review.
I am so pleased to hear of your recent experience in our Monmouth store. Please be assured that this will be passed onto the crew members involved for you.
Happy Easter. - EP
Resposta da FatFace - MONMOUTH
Hi Thank you for your review and I am pleased to read that you received such good service from the staff in our Monmouth Store. Have a lovely weekend, LM
Resposta da FatFace - MONMOUTH
Hi Sandra,
Thank you for your 5* review. I will make sure that your comments are passed onto the store. Many thanks-AB.
Good quality clothing
Good quality clothing. Friendly, helpful and courteous staff. Thankyou
3 de fevereiro de 2022
Resposta da FatFace - MONMOUTH
Hiya,
Thank you for leaving us this review regarding your shopping experience, it's great reading such positive comments about service and clothing. LM
Always excellent
Always excellent. Items sent out really quickly. I forgot to add my postage discount and after emailing them they replied quickly and refunded me the difference. Great service and great goods.
1 de dezembro de 2021
Resposta da FatFace - MONMOUTH
Hi Lyn,
Thank you for leaving us your 5 star review.
I am so pleased to hear that your order arrived quickly and that you are happy with your items and the service you received. We hope you continue to enjoy your shopping experience with us.
Have a great day!
Thanks again, JH
Birthday gift much appreciated
Bought jumper for my son in law who is very tall and slim. Jumper is lovely and very soft. He is very happy with it.
28 de novembro de 2021
Resposta da FatFace - MONMOUTH
Hi there, Thank you for your 5* review - I am really pleased to hear that your son in law is happy with the jumper that you bought. That's really great to hear :)
All the best - LE
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.