The customer service i received from who i think was the manageress was exceptional. After finding a dress I loved and trying it on i found it to be too long in the body and was gutted. The lovely lad... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoSU7 Monument Mall, 10 Blackett Street, NE1 7AJ Newcastle upon Tyne, Tyne & Wear, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I like Fatface. It’s a shame some stores have closed. Newcastle still going though - bought a lovely jumper. Due to the material and style, I didn’t notice the hole in it until back home. Not returni... Ver mais
A empresa respondeu
I give 5 stars because I've been a customer of Fatface for years and never had a bad experience. I was a little disappointed this season because of the lack of chinos and linen trousers. Maybe I'm g... Ver mais
A empresa respondeu
Ordering was easy and dress was available for collection much earlier than expected. Hadtle free experience. Bought the same dress last year in different colour/pattern, quality of this year's dress... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
SU7 Monument Mall, 10 Blackett Street, NE1 7AJ, Newcastle upon Tyne, Tyne & Wear, Reino Unido
- 01912 304259
4,8
Excelente
220 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Outstanding customer service
The customer service i received from who i think was the manageress was exceptional. After finding a dress I loved and trying it on i found it to be too long in the body and was gutted. The lovely lady suggested i tried the dress in petit and I am so glad I did. It fitted perfectly and I absolutely love it. May i suggest though that you hold more choice in your petit range in your stores as I didn't know you stocked this size. And without the manageress I wouldn't have known this was an option. Thanks
8 de setembro de 2026
Resposta da FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very quick delivery to store- and good…
Very quick delivery to store- and good value/fit
12 de setembro de 2026
Resposta da FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The staff are all professional and…
The staff are all professional and welcoming. The shop is clean and presentable. I find shopping experience enjoyable and changing rooms tidy. A variety of clothes for the seasons that are fashionable. Good quality of clothes that I have brought which seem to last.
7 de setembro de 2026
Resposta da FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
As a long standing Fat face fan
As a long standing Fat face fan, I’m becoming disappointed recently in how expensive your clothes are becoming and the inconsistency of sizing
5 de setembro de 2026
Resposta da FatFace - NEWCASTLE 2
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Great staff and product as usual.
1 de setembro de 2026
Resposta da FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely little store, great staff
Staff are lovely and friendly, knowledgable about products and systems for ordering.
26 de agosto de 2026
Resposta da FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I give 5 stars because I've been a…
I give 5 stars because I've been a customer of Fatface for years and never had a bad experience. I was a little disappointed this season because of the lack of chinos and linen trousers. Maybe I'm getting a bit old for the new styles but I hope next year they have a rethink and bring back the old trusted styles.
24 de agosto de 2026
Resposta da FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Early delivery and helpful staff
The item arrived the day before so I didn't have to wait until 4pm to collect. The staff in store were helpful regarding opening the parcel and trying on the item and gave advice regarding return if required - it wasn't.
14 de agosto de 2026
Resposta da FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The assistant in the Newcastle branch…
The assistant in the Newcastle branch was really helpful. I was picking up an online order and decide to change the colour of the shorts I was buying. She was very efficient doing all that was needed. Very pleased with experience including website, delivery time and so on.
11 de agosto de 2026
Resposta da FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good quality clothing
Good quality clothing. Fast delivery and customer service was amazing
11 de agosto de 2026
Resposta da FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
There was a lovely guy behind the till…
There was a lovely guy behind the till who complimented me on my fat face clothes I was already wearing and made me laugh. Really nice of him.
21 de julho de 2026
Resposta da FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I ordered three tops online
I ordered three tops online - all fitted perfectly to normal size.
I returned one because I’d bought two in different colours with the view to keeping one and returning the other .
When in the shop I bought and tried on a dress and sweatshirt- both I needed a smaller size than normal.
Staff in Newcastle store were lovely
13 de julho de 2026
Resposta da FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The jumpers I bought in the sale were…
The jumpers I bought in the sale were of excellent quality and fit well.
8 de julho de 2026
Resposta da FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The quality of the goods is high and…
The quality of the goods is high and the service is quick and efficient.
10 de junho de 2026
Resposta da FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - NEWCASTLE 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Pleasant staff and good quality clothes
Pleasant, helpful staff and good quality clothes that fit well.
4 de junho de 2026
Resposta da FatFace - NEWCASTLE 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Resposta da FatFace - NEWCASTLE 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Great scarf
Great scarf, the colours I had been looking for.
Even better it had previously been knotted by a clever member of staff.
29 de maio de 2026
Resposta da FatFace - NEWCASTLE 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.