These are nice hats. Unfortunately though they are making them of slightly thinner material and slightly smaller than the previous examples with the logo in the centre of the Cap. I would have much ra... Ver mais
A empresa respondeu

FatFace Fistral Beach, Headland Road, TR7 1HY Newquay, Cornwall, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
These are nice hats. Unfortunately though they are making them of slightly thinner material and slightly smaller than the previous examples with the logo in the centre of the Cap. I would have much ra... Ver mais
A empresa respondeu
Visited the store to exchange a hoodie bought online by my husband that was different in detail to the description on the website. We found one in the store that had the pockets he wanted. Jan was e... Ver mais
A empresa respondeu
I had to ask a MASSIVE favour of the staff at Fat Face on Fistral beach - l left a bag of FF shopping there and came home without realising. I live 6 hours away. Steph was amazing she collected my p... Ver mais
A empresa respondeu
I had to return a jacket to Fatface in Newquay as it was not waterproof but had lost the paper receipt and had not asked for an email receipt when I was purchasing it. Vicki at the Newquay store bent... Ver mais
A empresa respondeu
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
FatFace Fistral Beach, Headland Road, TR7 1HY, Newquay, Cornwall, Reino Unido
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

Resposta da FatFace - NEWQUAY 2
Staff were lovely and very helpful ,my online order was dealt with quickly and my returns very simple just took them back to the shop and the staff dealt with it for me and also ordered me a new size that I wanted.

Resposta da FatFace - NEWQUAY 2
Excellent assistance today in the Newquay store, Jan was very helpful with advice and styling options. Managed to get a whole outfit in one go!!

Resposta da FatFace - NEWQUAY 2
Easy to order, delivery was prompt and service was brilliant.

Resposta da FatFace - NEWQUAY 2
Really friendly and helpful. Loved my purchase and would definitely visit again.

Resposta da FatFace - NEWQUAY 2
It is the most helpful store of all also the girls in Fistrel beach store are lovely and so very helpful

Resposta da FatFace - NEWQUAY 2
Visited the store to exchange a hoodie bought online by my husband that was different in detail to the description on the website. We found one in the store that had the pockets he wanted. Jan was exceptionally helpful and sorted out the exchange without any fuss. Bonus: the 'old' version we found in the shop was a little cheaper than the new one online, so a refund is on the way too!

Resposta da FatFace - NEWQUAY 2
I had to return a jacket to Fatface in Newquay as it was not waterproof but had lost the paper receipt and had not asked for an email receipt when I was purchasing it. Vicki at the Newquay store bent over backwards to ensure that I had a full refund. Her friendly perseverance won the day. Susie and Steph at Fatface Newquay helped with some of the technical issues that occurred.

Resposta da FatFace - NEWQUAY 2
I was served in store today by Susie who was extremely helpful, I returned a pair of sandals as they were too small , this store did not have any available so Susie phoned around local stores to check stock levels & when none were available ordered them to be delivered to my home address .

Resposta da FatFace - NEWQUAY 2

Resposta da FatFace - NEWQUAY 2
I had to ask a MASSIVE favour of the staff at Fat Face on Fistral beach - l left a bag of FF shopping there and came home without realising. I live 6 hours away.
Steph was amazing she collected my parcel - in her lunch hour - from another retail outlet and sent me my things back - on her day off - and I actually cannot thank them enough.
I shop in FF loads and they went above and beyond for me here - thank you sooooo much.

Resposta da FatFace - NEWQUAY 2
Very friendly and helpful staff at the Newquay Fistral beach shop. They didn’t have the size I wanted but phoned me as soon as some were delivered and put a couple aside. Great customer service.

Resposta da FatFace - NEWQUAY 2
Visited FatFace at Fistral this morning- lovely store on the beach. Served by Jan who was so helpful and unpacked a smaller size of the hoodie I wanted then took the labels off so I could wear it straight away! Brilliant service and of course I’ll be back!!

Resposta da FatFace - NEWQUAY 2
Fab jeans really nice fit and excellent delivery service

Resposta da FatFace - NEWQUAY 2
Easy ordering , items were exactly what was shown and what I ordered , came on time well wrapped and fit was perfect as expected

Resposta da FatFace - NEWQUAY 2
I ordered a jumper to be collected from the Newquay Fistral Beach store, unfortunately there was a problem with the order but thanks to Jan and Sue they sorted it for me. It took them a while but they were both so helpful and nothing was too much bother for them. Thank you both! I’ll be back in store to shop again very soon.

Resposta da FatFace - NEWQUAY 2
I recently popped into FatFace at Fistral in Newquay and was so lucky to have Jan assist me with finding an outfit for a special occasion, I’ve came away with the perfect outfit.
Jan went way beyond what I’ve ever experienced before when visiting a shop to buy an outfit, she’s of real value to the shop.

Resposta da FatFace - NEWQUAY 2
Whilst holidaying in Newquay, Jan from the Fistral beach store was really helpful and helped us contact our home store in Bournemouth to reserve a coat we liked in the sale. They didn’t have the size my daughter wanted in store at the time. She was also a superstar when I bought my hat to wear, cutting off my tags and showing me where the mirror was lol! Thanks Jan for going above and beyond today!

Resposta da FatFace - NEWQUAY 2
Amazing customer service by (Jan) She went above and beyond for me. I was after a size that they didn’t have in there store so she rang another store close to my home over 300 miles away and got them to reserve my item in the size i needed. Lovely friendly woman! She didn’t have to do any of that but just goes to show how helpful people can be! Thanks again Jan! Hope you have a wonderful New Year, best wishes!

Resposta da FatFace - NEWQUAY 2
I love Fatface clothing and Susie and Jo in the Fistral Beach shop are always so friendly, welcoming and helpful. I highly recommend a trip to see them!

Resposta da FatFace - NEWQUAY 2
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.