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FatFace - NEWQUAY 2Avaliações 

72
O TrustScore é 5 de um total de 5

4,9

FatFace Fistral Beach, Headland Road, TR7 1HY Newquay, Cornwall, GB


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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

These are nice hats. Unfortunately though they are making them of slightly thinner material and slightly smaller than the previous examples with the logo in the centre of the Cap. I would have much ra... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Visited the store to exchange a hoodie bought online by my husband that was different in detail to the description on the website. We found one in the store that had the pockets he wanted. Jan was e... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had to ask a MASSIVE favour of the staff at Fat Face on Fistral beach - l left a bag of FF shopping there and came home without realising. I live 6 hours away. Steph was amazing she collected my p... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had to return a jacket to Fatface in Newquay as it was not waterproof but had lost the paper receipt and had not asked for an email receipt when I was purchasing it. Vicki at the Newquay store bent... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Roupas
  2. Loja de Acessórios de Moda
  3. Loja de moda masculina
  4. Loja de moda feminina

Escrito pela empresa

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Informações de contato

  • FatFace Fistral Beach, Headland Road, TR7 1HY, Newquay, Cornwall, Reino Unido

  • 01637 850478

4,9

Excelente

O TrustScore é 5 de um total de 5

72 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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4,9

Todas as avaliações

(72)

13.534 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Jan was so helpful in your Fistral…

Jan was so helpful in your Fistral beach Newquay store . She went above and beyond to help by searching several stores for a coat we wanted and eventually found it in Turo where she contacted the store to have it put by for us. What a great team member you have in Jan

11 de dezembro de 2024
Avaliação não solicitada
logotipo da FatFace - NEWQUAY 2

Resposta da FatFace - NEWQUAY 2

Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Newquay store - this is great to hear. Take care, LE

Avaliado com 5 de um total de 5 estrelas

Great product,competitive pricing,top…

Great product,competitive pricing,top quality and an easy to use site,thankyou fatface

6 de dezembro de 2024
logotipo da FatFace - NEWQUAY 2

Resposta da FatFace - NEWQUAY 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Avaliado com 5 de um total de 5 estrelas

Fatface shop at Newquay

A visit to the FatFace shop at Fistral Beach at Newquay was fantastic. Jan and Jo were extremely helpful when I had an item to return and subsequently bought another dress. They were both very kind, helpful and friendly and as absolute asset to the store. Thanks both! Tanya

12 de novembro de 2024
Avaliação não solicitada
logotipo da FatFace - NEWQUAY 2

Resposta da FatFace - NEWQUAY 2

Hello Tanya
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Avaliado com 5 de um total de 5 estrelas

A positive experience

A positive experience from ordering through to collection. The staff member was friendly and helpful.

1 de novembro de 2024
logotipo da FatFace - NEWQUAY 2

Resposta da FatFace - NEWQUAY 2

Hi Alison
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Avaliado com 5 de um total de 5 estrelas

Some lovely retail therapy

I first of all went to the Fatface store in Truro where the staff member was very helpful and, when they didn’t have what I wanted, sourced it in their Newquay Fistral store. I went there the following day and Stephanie had put the Sussex jacket I’d wanted aside for me. She was very helpful and friendly, gave me advice on sizing and style, and I ended up not only buying the jacket but also a cream hoodie and a fair isle jumper. I’ll definitely use the store again

13 de outubro de 2024
Avaliação não solicitada
logotipo da FatFace - NEWQUAY 2

Resposta da FatFace - NEWQUAY 2

thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Truro store - this is great to hear. Take care, LE

Avaliado com 5 de um total de 5 estrelas

Great service at FatFace Fistral

I have shopped in FatFace, in various stores, for many years, but I wanted to thank Suzie at Fistral, for her friendly and very helpful service yesterday.... She really did make the whole experience a pleasure, and found for me just what I was looking for...

6 de outubro de 2024
Avaliação não solicitada
logotipo da FatFace - NEWQUAY 2

Resposta da FatFace - NEWQUAY 2

Hello Sue
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Newquay store - this is great to hear. Take care, LE

Avaliado com 5 de um total de 5 estrelas

Maxi Skirts

I love FatFace skirts, they are so easy to wear, the fabric is lovely and I love the different colours and patterns they bring out each year. I have 7 of these skirts now, they go great with a simple t-shirt and flip flops or dressed up with a blouse and heals. Great addition to a summer wardrobe.

12 de julho de 2024
logotipo da FatFace - NEWQUAY 2

Resposta da FatFace - NEWQUAY 2

Good afternoon Jane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Avaliado com 5 de um total de 5 estrelas

Great service

Great service ordering online, great fit true to size

26 de junho de 2024
logotipo da FatFace - NEWQUAY 2

Resposta da FatFace - NEWQUAY 2

Hello Hazel
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Avaliado com 5 de um total de 5 estrelas

Jan @ Fat face Fistral Newquay

Jan @ Fat face Fistral Newquay, was first class customer service. Wish everyone could be a bit more like Jan.

30 de junho de 2024
Avaliação não solicitada
logotipo da FatFace - NEWQUAY 2

Resposta da FatFace - NEWQUAY 2

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Avaliado com 5 de um total de 5 estrelas

Fat Face on Newquay beach

Shopped in Fat Face on Fistral beach for many years when on holiday and also shop in FF locally to where we live in Wales. I love the FF store in Newquay. Lovely selection of clothes and Suzie the assistant was so lovely, friendly and helpful. Keep up the good work all FF staff.

11 de junho de 2024
Avaliação não solicitada
logotipo da FatFace - NEWQUAY 2

Resposta da FatFace - NEWQUAY 2

Hi there,

Thank you for taking the time to leave your 5* review.

We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.

Take care. -LA

Avaliado com 5 de um total de 5 estrelas

Excellent service from Susie.

Visited FatFace at Fistral Beach several times over a 2 week period. Each time, the store was clean, well stocked with a great choice of goods. The staff were welcoming and friendly, especially Susie, who’s such a lovely, friendly and warm person, with excellent knowledge of the store and the local area. She’s also our dogs new best friend. An absolute asset to your team. Thank you Susie.

5 de junho de 2024
Avaliação não solicitada
logotipo da FatFace - NEWQUAY 2

Resposta da FatFace - NEWQUAY 2

Good Afternoon,

Thank you for sharing your recent experience in our Newquay store with us.

Please be assured that this will be passed onto the crew members involved for you.

Have a great day!

Take care, ED

Avaliado com 5 de um total de 5 estrelas

support worker visit

As a support worker, I popped into this store with my customer and the staff were so very welcoming and helpful to us. Nothing was too much trouble and we didn't feel we had to rush whilst trying on multiple items.
Will definitely come back.
Amazing clothing too at a great price

28 de maio de 2024
Avaliação não solicitada
logotipo da FatFace - NEWQUAY 2

Resposta da FatFace - NEWQUAY 2

Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD

Avaliado com 5 de um total de 5 estrelas

Convenient click & collect

Lovely dress & great fit. Convenient click & collect from Newquay store, staff friendly.

1 de maio de 2024
logotipo da FatFace - NEWQUAY 2

Resposta da FatFace - NEWQUAY 2

Good afternoon,

Thank you for taking the time to leave your review.

I am so pleased that you found the crew in our Newquay store to be so friendly. I will be sure to pass your comments on to the team.

All the best, MM

Avaliado com 5 de um total de 5 estrelas

Great coat very well made

23 de abril de 2024
logotipo da FatFace - NEWQUAY 2

Resposta da FatFace - NEWQUAY 2

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Avaliado com 5 de um total de 5 estrelas

Efficient service

Efficient service. Friendly staff at pick up.

8 de abril de 2024
logotipo da FatFace - NEWQUAY 2

Resposta da FatFace - NEWQUAY 2

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Avaliado com 5 de um total de 5 estrelas

Quality

Quality. Price. Service.

22 de março de 2024
logotipo da FatFace - NEWQUAY 2

Resposta da FatFace - NEWQUAY 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Avaliado com 5 de um total de 5 estrelas

5* Quality

Everything I’ve ever bought from Fatface has been 5* Quality. My wardrobe is full of Fatface😘

8 de janeiro de 2024
logotipo da FatFace - NEWQUAY 2

Resposta da FatFace - NEWQUAY 2

Hi Heather,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC

Avaliado com 5 de um total de 5 estrelas

Popped in today at fistral beach to…

Popped in today at fistral beach to look at jeans but none in my size, Emmy and suzie could not have been more helpful in showing me more options on line of other jeans in my size.
One pair of jeans ordered, more purchase’s to come. Thanks Emmy and suzie.

17 de janeiro de 2024
Avaliação não solicitada
logotipo da FatFace - NEWQUAY 2

Resposta da FatFace - NEWQUAY 2

Hi David,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.

Avaliado com 5 de um total de 5 estrelas

Brilliant Customer Service

My partner bought me slippers online for Xmas - too small. We went to Fatface at Fistral Beach Newquay at approximately 2pm on 5th January 2024 to either exchange or refund. The lady who dealt with us could not have been more helpful. There were no suitable replacements in store so we had to have a refund - this was expedited by the lady there and then. She even refunded the postage!
I can’t praise her enough. She turned the whole experience into a very simple exercise. Unfortunately I don’t have her name but she should be heading up your Customer Service department.

5 de janeiro de 2024
Avaliação não solicitada
logotipo da FatFace - NEWQUAY 2

Resposta da FatFace - NEWQUAY 2

Hello Patrick thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Avaliado com 5 de um total de 5 estrelas

Superb Service in Newquay

We saw some slipper/boots in the sale in Totnes but not in the size. We rang a few other stores and a young lady called Emma in Newquay went out of her way to check stock and phone us back. She put them aside and we went down to collect. We do not often see service like this - thank you Emma you are a credit to Fat Face - Kim

1 de janeiro de 2024
Avaliação não solicitada
logotipo da FatFace - NEWQUAY 2

Resposta da FatFace - NEWQUAY 2

Hello Kim
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

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