Ordered very easily online. Next day collection from local shop. Great customer service. Both items too big so returned them and local shop reordered in correct size. Again very friendly service... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit B1 Southwalk, Rushden Lakes, NN10 6FH Rushden�Lakes, Northamptonshire, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Although the overall shopping experience was really good I was disappointed with the style and quality of two of the items I ordered. One dress was far too full in the skirt, made me look huge ( si... Ver mais
A empresa respondeu
Help from Christine. Understood I had big feet. Broad shoulders from weight training!! Gave me honest feedback and advice. Managed to get a nice outfit. Well done fat face on understandi... Ver mais
A empresa respondeu
I like shopping at Fat Face because the clothes look good and are comfortable. The materials feel nice, too. The prices are reasonable. And, the staff are always friendly and super helpful.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
Unit B1 Southwalk, Rushden Lakes, NN10 6FH, Rushden�Lakes, Northamptonshire, Reino Unido
- 01933 358738
4,9
Excelente
297 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ashleigh was amazing
Ashleigh was amazing, very helpful, she checked stock for me and helped me look for more garments in my size. Thank you very much. An asset to the store.
14 de novembro de 2024
Avaliação não solicitada
Resposta da FatFace - RUSHDEN LAKES
Hello Emma
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service
Ashleigh was very helpful , positive and not pushy.
14 de novembro de 2024
Avaliação não solicitada
Resposta da FatFace - RUSHDEN LAKES
Hello Rachel
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - RUSHDEN LAKES
Hello Dot
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent customer service at this…
Excellent customer service at this store. Christine served us and was extremely helpful when we queried weather there were different colours for some gents trousers. The experience at this store is second to none.
31 de outubro de 2024
Avaliação não solicitada
Resposta da FatFace - RUSHDEN LAKES
Hello there,
Thank you for taking the time to leave your review on our Rushden Lakes store. This is really great feedback, and I'll ensure it is passed to the team. Thank you, LE
Love fatface, my favourite brand
The clothes are just to my taste and the staff are so nice and friendly
29 de agosto de 2024
Resposta da FatFace - RUSHDEN LAKES
Hello Diane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - RUSHDEN LAKES
Hello Jon
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Returns and Purchases
Returned some trousers that were not long enough. Staff were lovely and processed a credit with ease. I also made some purchases whilst in store. Again swift and easy process. Love Fat Face clothing, wear well and look great at a reasonable cost.
20 de agosto de 2024
Resposta da FatFace - RUSHDEN LAKES
Hello Lynn
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Beautiful woollen tank top in a lovely…
Beautiful woollen tank top in a lovely rich olive green colour. It fits perfectly and I am just 5ft so great length. Can’t wait to wear it this weekend. Extremely happy with my purchase.
14 de agosto de 2024
Resposta da FatFace - RUSHDEN LAKES
Hi Linda,
Thank you for your 5* review. I am pleased to hear that you are happy with your new item. Have a great weekend. Many thanks-AB.
FatFace Chinos
Ordered a pair of chinos that were on sale on the website and picked them up at their store at Rushden Lakes I was advised to do this by a member of staff at their Milton Keynes store - the chinos fit perfectly and are also budget-friendly
20 de agosto de 2024
Resposta da FatFace - RUSHDEN LAKES
Hi Nicholas,
Thank you for leaving your 5* review.
I am pleased to hear that you are happy with your new chinos and the service you have received. Have a great day! Many thanks-AB.
Lovely staff
Ordered on line and collected from shop.
Staff always obliging even if you are browsing
5 de agosto de 2024
Resposta da FatFace - RUSHDEN LAKES
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Resposta da FatFace - RUSHDEN LAKES
Good morning, Pearl.
Thank you for your feedback regarding your recent online order.
We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Broken bag
I had a bag that was faulty and returned it having stupidly lost the receipt. The ladies at the til were so helpful and managed to find my transaction from my bank card details. I bought new bag and got the exchange money off. Amazing service from Christine and Emily at Rushden Lake store. Really impressed! Thanks so much.
3 de agosto de 2024
Avaliação não solicitada
Resposta da FatFace - RUSHDEN LAKES
Good morning, Julie.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Rushden Lake's store.
Take care, JB
Ordered online and easy to navigate…
Ordered online and easy to navigate website and collect from stores. Always friendly faces and an enjoyable experience.
24 de julho de 2024
Resposta da FatFace - RUSHDEN LAKES
Hi there,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Amazing customer service
I always seem to come back to Fat Face in rushden lakes. The service is always so good! Everyone is friendly from the moment you come in, Gabe and Chris are have help me find what I am after, from helping me choose what looks good. To sourcing the size I need. Thank you for your help ☺️
28 de julho de 2024
Avaliação não solicitada
Resposta da FatFace - RUSHDEN LAKES
Good morning Elizabeth
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Awesome Assistant Abi made a stressful experience into a satisfying positive one
I was shopping for my twin nieces abroad. Abigail, the most helpful and incredible assistant offered to try on both sets of trousers. Thank you Abigail, went shopping thinking would never find something suitable & came home with both pairs! THANK YOU ABIGAIL 🙏🏻🌺🙏🏻
20 de julho de 2024
Avaliação não solicitada
Resposta da FatFace - RUSHDEN LAKES
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear about the service provided in one of our stores! We hope you love your purchases, and we look forward to welcoming you back soon.
Take care. -GM
Great Experience
Great service, Great retail experience from your Rushden Lakes staff of Christie and Janini.
23 de julho de 2024
Avaliação não solicitada
Resposta da FatFace - RUSHDEN LAKES
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Resposta da FatFace - RUSHDEN LAKES
Hello Marie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The team were so polite and helpful!
The team were so polite and helpful!
20 de julho de 2024
Avaliação não solicitada
Resposta da FatFace - RUSHDEN LAKES
Hello Lizzy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fantastic service and help from the…
Fantastic service and help from the staff. I especially would like to thank Christopher for going above and beyond to help me get the correct item I was looking for from another store. Christopher phoned me to update me and let me know when my items was ready to collect. Really helpful and friendly staff at Rushen Lakes store. Thank you
15 de julho de 2024
Avaliação não solicitada
Resposta da FatFace - RUSHDEN LAKES
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - RUSHDEN LAKES
Hello David
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.