Ordered very easily online. Next day collection from local shop. Great customer service. Both items too big so returned them and local shop reordered in correct size. Again very friendly service... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit B1 Southwalk, Rushden Lakes, NN10 6FH Rushden�Lakes, Northamptonshire, GB
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Veja o que dizem as avaliações
Although the overall shopping experience was really good I was disappointed with the style and quality of two of the items I ordered. One dress was far too full in the skirt, made me look huge ( si... Ver mais
A empresa respondeu
Help from Christine. Understood I had big feet. Broad shoulders from weight training!! Gave me honest feedback and advice. Managed to get a nice outfit. Well done fat face on understandi... Ver mais
A empresa respondeu
I like shopping at Fat Face because the clothes look good and are comfortable. The materials feel nice, too. The prices are reasonable. And, the staff are always friendly and super helpful.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
Unit B1 Southwalk, Rushden Lakes, NN10 6FH, Rushden�Lakes, Northamptonshire, Reino Unido
- 01933 358738
4,9
Excelente
297 avaliações
Pede aos clientes que avaliem
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Outstanding service at Rushden Lakes
I have been looking for a Lowen field jacket size 16 for months! Couldn’t find one online, had looked in store and not seen any so wrote to customer services. Received a very nice reply with the advice to go in to a store. So I went to Rushden Lakes store, couldn’t see the jacket and decided to ask about availability. Aimee hadn’t heard of the jacket but looked online and said it looked as though they had 2 in their store. Off she went and after a few tense moments for me came back with the jacket ! To say I was over the moon is an understatement and the lovely thing was Aimee seemed as happy as me 😊 Her customer service was outstanding and with the other crew member behind the counter with her they made my shopping experience a real pleasure. Faultless service and 1 extremely happy customer. Moral is to always ask if you can’t see something on the shop floor and hope you get an Aimee to help you.
11 de julho de 2024
Avaliação não solicitada
Resposta da FatFace - RUSHDEN LAKES
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We'll be sure to pass your feedback on!
We hope you love your purchase and look forward to welcoming you back soon.
Take care. -LA
Great Customer Service
Great Customer Service
What a great experience at Rushden Lakes Fat Face Outlet, Aimee looked after my every need, and I came away with two outfits which were a wonderful addition to my summer wardrobe.
27 de junho de 2024
Avaliação não solicitada
Resposta da FatFace - RUSHDEN LAKES
Good afternoon,
Thank you for taking the time to get in touch with us.
I am so pleased that you had such a great visit to our Rushden Lakes store and that you found Aimee and the crew to be so helpful. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Resposta da FatFace - RUSHDEN LAKES
Hello Rosemary
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - RUSHDEN LAKES
Hi there,
Thank you for taking the time to leave your 5* review.
We are so glad to read your positive feedback!
We hope you love your purchase, and look forward to welcoming you back soon.
Take care. -SM
Had the most perfect help from…
Had the most perfect help from Christine at rushden lakes .. more places need staff like this … amazing service thank you
5 de junho de 2024
Avaliação não solicitada
Resposta da FatFace - RUSHDEN LAKES
Good Afternoon,
Thank you for sharing your recent experience in our Rushden Lakes store with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
Take care, ED
Friendly and helpful staff
Recently visited a store at Rushden Lakes. Christine and Lisa were very welcoming and helpful. I would recommend this store as I've always found the staff friendly and helpful. I also really like the clothes
31 de maio de 2024
Avaliação não solicitada
Resposta da FatFace - RUSHDEN LAKES
Good morning, FatFace customer.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Rushden Lakes store.
Take care, JB
Rushden Lakes shop is so friendly
Rushden Lakes shop is so friendly. They’re all nice and Christine especially is. Can take my pup Silas in knowing he’ll get lots of fuss and cuddles. So good to have a local Fatface.
22 de maio de 2024
Avaliação não solicitada
Resposta da FatFace - RUSHDEN LAKES
Good afternoon, Jan.
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the service you received. We hope you continue to enjoy shopping with us at our Rushden Lakes store.
Take care, JB
Never disappointed
Makes shopping so great,lovely range of clothes that are flattering to older and younger figures
7 de maio de 2024
Resposta da FatFace - RUSHDEN LAKES
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have received such great service from us!
Please do not hesitate to get in touch with our friendly customer service team if you need anything else: customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm.
Take care. -SW
Lovely top and dress
Lovely top and dress, fits to size and look really good, delivered when you said it would and Rushden lakes shop have a lovely team who are really helpful.
10 de maio de 2024
Resposta da FatFace - RUSHDEN LAKES
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service, and love your items! We look forward to welcoming you back soon!
Take care. -GM
Easy to order and collect.
30 de abril de 2024
Resposta da FatFace - RUSHDEN LAKES
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.
Take care. -GM
Really pleased with the item
Really pleased with the item.
Arrived on time with prompt updates
Collected from store lovely helpful staff.
2 de maio de 2024
Resposta da FatFace - RUSHDEN LAKES
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Rushden Lakes store to be so helpful when you were able to collect your order. I will be sure to pass your comments on to the team.
All the best, MM
Easy transaction.
25 de abril de 2024
Resposta da FatFace - RUSHDEN LAKES
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Resposta da FatFace - RUSHDEN LAKES
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Very polite and efficient assistant at…
Very polite and efficient assistant at collection.
29 de abril de 2024
Resposta da FatFace - RUSHDEN LAKES
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service, and received great customer service. We hope you love your order!
Take care. -GM
Resposta da FatFace - RUSHDEN LAKES
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Always great customer service in my nearby store
Always great customer service in my nearby store.
22 de abril de 2024
Resposta da FatFace - RUSHDEN LAKES
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have received great customer service in your local store! We look forward to welcoming you back soon.
Take care.- GM
Looks just as good as I had hoped ,true…
Looks just as good as I had hoped ,true to size ,nice quality , shop assistant was really helpful
12 de abril de 2024
Resposta da FatFace - RUSHDEN LAKES
Hi there,
Thank you for taking the time to leave your 5* review.
I am so pleased to hear that you had a positive shopping experience, and love your purchase! We look forward to welcoming you back soon.
Take care. -GM
Helpful staff
All staff were very welcoming and in particular -Amy. She went out of her way to ensure that I found jeans to suit me. I ended up buying 2 pairs as they were so nice. A lovely store with the nicest staff!
8 de abril de 2024
Avaliação não solicitada
Resposta da FatFace - RUSHDEN LAKES
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Free delivery to local store
Free delivery to local store. Good communication.
Lovely staff when I picked it up.
29 de março de 2024
Resposta da FatFace - RUSHDEN LAKES
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your new purchase and that you found the crew in store to be so lovely when collecting your order. I hope you continue to enjoy our products as much as we do.
All the best, MM
Very good quality clothes
Very good quality clothes. Very friendly and knowledgeable staff .
24 de março de 2024
Resposta da FatFace - RUSHDEN LAKES
Good afternoon, Dave.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Rushden Lake store.
Take care, JB
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