What a great group of people that work in FatFace in St Andrews, cheerful, helpful, friendly and went out their way to help me. It makes the shopping experience so must better especially when you are... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Great service as always from Fatface for this is the best way to buy as I buy from the tall range . Order on my phone then pick up or have the item delivered next day . Great quality clothing to . Whe... Ver mais
A empresa respondeu
Delivery to store was delayed by 4 days. Update wasn't communicated in time to stop me travelling to store on the day of original collection date and I'd waited in town to get to the collection time.... Ver mais
A empresa respondeu
The return of the Click and Collect facility is brilliant. It enabled me to try on the garments at the store and make an instant decision about whether to keep them. Had they not been suitable, I coul... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
81 Market Street, KY16 9NX, St�Andrews, Fife, Reino Unido
- 01334 479726
4,7
Excelente
126 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Easy to use staff in store very helpful
22 de novembro de 2023
Resposta da FatFace - ST ANDREWS
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
I received wonderful service from FREYA…
I received wonderful service from FREYA at this shop. She really went to trouble searching stock and well beyond which ended in a successful result.
The staff had a great team attitude.
Rare but so lovely ....hope you all get a great Xmas bonus?? Thank you especially Freya.
18 de novembro de 2023
Avaliação não solicitada
Resposta da FatFace - ST ANDREWS
Hi Lorna
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Happy customer.
As usual, my order reached my local Fat Face shop quickly and the staff there were friendly and efficient when I picked it up.
26 de setembro de 2023
Resposta da FatFace - ST ANDREWS
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Summer Dresses
I am pleased with the two dresses I ordered to click and collect. Tried them on in the shop in case they didn’t fit properly, found one of the dresses had a faulty zip. The assistant changed the dress for another.
11 de agosto de 2023
Resposta da FatFace - ST ANDREWS
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Resposta da FatFace - ST ANDREWS
Good morning, FatFace customer
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our St. Andrews store.
Take care, JB
I have made multiple purchases…
I have made multiple purchases recently(last few months) both online and in-store. I have signed up for a 15% discount both online and in-store and no email has ever been sent offering access to any discount and yet I keep getting emails, so I guess there’s no problem with my email address…disappointing…
2 de julho de 2023
Resposta da FatFace - ST ANDREWS
Hi Trevor, thank you for reviewing. I'm sorry that you did not receive your discount code - this would be because you had placed orders with us before, and the promotion is for first time customers. If there is anything else we can help with, please don't hesitate to get in touch. CD
Lovely helpful staff
19 de junho de 2023
Resposta da FatFace - ST ANDREWS
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! KS
St Andrews store Really helpful girl
Really helpful girl in my St Andrews branch for my purchase of the small tan beebag. Much appreciated.
19 de junho de 2023
Avaliação não solicitada
Resposta da FatFace - ST ANDREWS
Thank you for your 5* review regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Delighted with skirt
The skirt is lovely and online photos and description were accurate. I had seen the skirt instore (lovely store, very welcoming, always a positive experience) but it was not available in my size so I was delighted to be able to use a code from the website which offered free next day delivery.
25 de maio de 2023
Resposta da FatFace - ST ANDREWS
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Lovely store and fabulous staff
Amazing store, super well organised and tidy, making the customer shopping experience a unique one. Staff are very friendly and helpful, always willing to help and listen to you when there are any issues. With the new refit of the store, you can tell there’s been a huge difference on how it looks, and it’s brightness makes it look incredible.
24 de maio de 2023
Avaliação não solicitada
Resposta da FatFace - ST ANDREWS
Hello Michelle,
Thank you for your feedback regarding your trip to our St Andrews store.
It is so wonderful to read such lovely feedback!
Take care - KS
The staff here are always so friendly…
The staff here are always so friendly and helpful. I love the new collection and always enjoy popping in to the St Andrews store!
20 de maio de 2023
Avaliação não solicitada
Resposta da FatFace - ST ANDREWS
Hi Makaira
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Was supposed to get an email to advise…
Was supposed to get an email to advise that my parcel was at store (St.Andrew) which I didn’t receive. Had to phone shop to see where my parcel was only to be told they had it oh and forgot to inform me. Took said parcel back to be told I’m too late and would have to take it to post office. I pointed out I wasn’t late as they hadn’t informed me when it was ready only to be told that basically didn’t matter. Then when leaving a sarcastic comment was made about another happy customer. To be honest I couldn’t be bothered arguing with her and she certainly would have got a mouthful if I had but she certainly wasn’t worth the bother. Hence one disappointment customer.
7 de maio de 2023
Resposta da FatFace - ST ANDREWS
Hello Morna,
Thank you for your review. I am sorry to hear you feel disappointed from your recent visit in St Andrews.
I have spoken to the store in detail regarding this, and I can see your order was placed on 7th May, and the parcel was marked as 'ready to collect' 3 days later on 10th May. An email was sent to you to confirm this. You then collected your order on 14th May.
Our sale returns policy means you have 15 days to return your items, and as you were over this timeframe, the store offered an exchange, but if a refund was wanted you would have needed to send this back via the post.
Once again I do apologise if you feel disappointed, and if you would like to discuss this further, please do email in to customerservices@fatface.com or by calling 03301240000.
Thank you, LE
5 Stars
The staff were so sweet and friendly, happy to help me choose a birthday present for my sister. Lovely items on sale and customer service was brilliant and genuine. ☺️
19 de maio de 2023
Avaliação não solicitada
Resposta da FatFace - ST ANDREWS
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, SK
Friendly Staff
Shop looks great following their refurb, staff extremely friendly, helpful and knowledgeable. Highly recommend!
6 de maio de 2023
Avaliação não solicitada
Resposta da FatFace - ST ANDREWS
HI Ian
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Had to return the jeans as too short…
Had to return the jeans as too short style was regular. Took them in the packet to shop where I was on holiday and had my emails etc with me. But they wouldn’t take them as I didn’t have the delivery note with me. That was disappointing.
7 de maio de 2023
Resposta da FatFace - ST ANDREWS
Good Afternoon,
Thank you for your feedback regarding your recent visit to store.
i have spoken to the store and the manager has apologise for any disappointment caused by the refused refund.
I have contacted your directly to advise on how we can process this refund for you.
All the best - KS
I absolutely love the St Andrews Fat…
I absolutely love the St Andrews Fat Face shop. I have been a customer since it opened, back in the day!
It recently had a makeover which has made it lighter and brighter.
I am a regular customer as I love the quality and style of the clothes.
The staff are so helpful and cheery and nothing is too much of an effort for them. Love June, as she is just a breath of fresh air. The rest of the crew are special too.
Well done St Andrews. From Vivien Whytock
3 de maio de 2023
Resposta da FatFace - ST ANDREWS
Hi Grant
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The Return of Click and Collect
The return of the Click and Collect facility is brilliant. It enabled me to try on the garments at the store and make an instant decision about whether to keep them. Had they not been suitable, I could have handed them back without any inconvenience. However, I was delighted with both items: the T-shirt was stylish, & excellent value for £10; the style and pattern of the wrap-over top were stunning and unusual. Overall positive experience. Friendly staff, and pleasant ambience in newly revamped store at St Andrews
30 de abril de 2023
Resposta da FatFace - ST ANDREWS
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Click and collect very easy
30 de abril de 2023
Resposta da FatFace - ST ANDREWS
Hi Andrea,
Thank you for this 5* review!
I'm really pleased that you found the whole process easy and I hope you enjoy your new items.
Have a great day!
JH
Happy to have option of free click and…
Happy to have option of free click and collect. Lovely friendly staff.
14 de abril de 2023
Resposta da FatFace - ST ANDREWS
Hi Muriel
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great the children's clothes last…
Discovered the children's clothes last year and have loved. Many tears shed when the denim jacket with flowers was too wee this year so invested in this year's with butterflies. Could you do in adult sizes pls!
13 de abril de 2023
Resposta da FatFace - ST ANDREWS
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.