Bought a men’s cap for my husband, have trawled many high street stores and designer brands but Fatface are the ONLY brand which fit his bald head! He love’s your caps and can be seen wearing one come... Ver mais
A empresa respondeu
Localização
Trocar localização28/29 1/3 High Ousegate, Nessgate, YO1 8RX York, North Yorkshire, GB
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Veja o que dizem as avaliações
Had bought a top I loved the style & fit of so went into store to see if they had it in another colour. I was advised they had but it was now only available online in the sale. A lovely assistant he... Ver mais
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Lovely summer cotton cardigan Style is square cut, sits slightly low on hips Perfect over strappy top Keeps shape well
A empresa respondeu
I normally like Fatface. However, recently I bought a sweater (Ali Natural Argyle Knitted Jumper) for £59 which turns out to be uncomfortable and not warm. Based on reviews published reviews I was... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
28/29 1/3 High Ousegate, Nessgate, YO1 8RX, York, North Yorkshire, Reino Unido
- 01904 635788
4,5
Excelente
326 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
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Como esta empresa usa o Trustpilot
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Quick easy and right size.
28 de março de 2024
Resposta da FatFace - YORK 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are pleased to hear you have enjoyed using our service. We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Resposta da FatFace - YORK 2
Good Morning
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
Great product
Great product. Good quality fabric. Described as a shirt but really more like a short over shirt. Worn as a jacket over a T-shirt. I’m sure it will be very useful and I love stripes.
20 de março de 2024
Resposta da FatFace - YORK 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Wrong item sent
I ordered a dress and received a sweatshirt! Complained to Customer Services, and was told that the item I ordered was not available. Could they not have just told me that instead of sending me something I didn’t order? Other companies do so. I was directed to the website by the local store. Still, I was promptly refunded, so not all bad news.
25 de março de 2024
Resposta da FatFace - YORK 2
Hello
Thank you for your review.
I am so sorry to hear that you received the incorrect item.
Please contact us at customerservices@fatface.com so we can discuss this further with you.
EP
item not available should not be…
item not available should not be displayed on the site
24 de março de 2024
Resposta da FatFace - YORK 2
Hi there,
Thank you for taking the time to leave your review.
During our busy periods, our stock can move very quickly and can temporarily mis-align with our system, causing an item to go out stock before we can show it has sold out.
I understand how this can be extremely disappointing and frustrating, I apologise sincerely for any disappointment that this may cause. Our team continue to work very hard to prevent this from happening, to ensure our customers have a great experience shopping online with us.
Take care. -GM
Excellent quality
Lovely trousers, good fit, prompt delivery. They were heavier quality than I expected but that is no bad thing. They also had to be shortened but I knew that when I bought them. This is usual for me.
23 de março de 2024
Resposta da FatFace - YORK 2
Hi there,
Thank you for taking the time to leave a review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care, LC.
Resposta da FatFace - YORK 2
Hi Rachel,
Thank you for taking the time to leave a review.
We’re happy to hear you love your order and we look forward to welcoming you back soon. Take care, LC.
I’ve shopped with Fat Face for 16…
I’ve shopped with Fat Face for 16 years. Excellent men’s clothing for casual or outdoors.Online ordering and returns service is fantastic.Order 2 sizes and send back the one that doesn't fit. One of the few high street retailers where you can still buy clothing that’s still mostly made with natural fibres and not all acrylic/viscose/polyester. Great cotton and wool blends that are breathable and long lasting
21 de março de 2024
Resposta da FatFace - YORK 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
I love FatFace clothing
I love FatFace clothing, and the washed red hoodie does not disappoint. I'm looking forward to wearing it this Spring.
22 de março de 2024
Resposta da FatFace - YORK 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Easy to use the website and place an…
Easy to use the website and place an order. Delivery came when expected.
20 de março de 2024
Resposta da FatFace - YORK 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
No fuss return promptly handled.
19 de março de 2024
Resposta da FatFace - YORK 2
Hi Allan,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Resposta da FatFace - YORK 2
Hello, Thank you for your feedback regarding your recent online order. I am so pleased to hear that your order arrived promptly and that you love your new item. Take care TS
The staff were incredibly helpful in…
The staff were incredibly helpful in store.
18 de fevereiro de 2024
Resposta da FatFace - YORK 2
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased to read that the crew in our York store were so helpful. I will be sure to feed this back to the team. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Delivery expectation
I hope our products can be shipped or delivery to overseas, Hong Kong for example
1 de fevereiro de 2024
Resposta da FatFace - YORK 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent service
14 de fevereiro de 2024
Resposta da FatFace - YORK 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Resposta da FatFace - YORK 2
Hello, Thank you for your feedback regarding your recent online order. I am so pleased to hear that your order arrived promptly and that you love your new item! Warm Regards - TS
Tried to return something I bought in…
Tried to return something I bought in the sale only to be told that I had a 15 day return period. Not made clear in store and email receipt went to junk folder. Very poor.
2 de fevereiro de 2024
Avaliação não solicitada
Resposta da FatFace - YORK 2
Hello Peter
Thank you for your email,
I am so sorry to hear of your recent experience with us.
Please contact us at customerservices@fatface.com so we can discuss this further with you.
EP
Great selection
Great selection, particularly of sale items. Lovely helpful staff and the store is dog friendly which is a bonus.
21 de janeiro de 2024
Resposta da FatFace - YORK 2
Good morning,
Thank you for taking the time to post your review.
I am so pleased that you find the crew in our York store to be so helpful when you visit. I hope you continue to enjoy your visit to our stores.
All the best, MM
Quick refund
Purchased 2 pairs of Brooke jeans
10 too small 12 too big sadly returned but received my refund into my bank in 2 days marvellous
24 de janeiro de 2024
Resposta da FatFace - YORK 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have enjoyed using our service.
We are sorry to hear these items were not suitable on this occasion, we look forward to welcoming you back soon.
Take care. -GM
LOVELY S/A
LOVELY, HELPFUL FEMALE SALES ASST. GOOD SALE PRICE [IF NOT EASY TO FIND ON LABEL]
25 de janeiro de 2024
Avaliação não solicitada
Resposta da FatFace - YORK 2
Hello Neil
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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