Exceeded my expectation Thanks for the very professional and fast handling. The collaboration with Scandic is impressive. We regularly stay in different hotels around the world and it has happene... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Grande Martin! Ti sono assolutamente grato per il tuo lavoro, anche se per te è stata semplicemente una pratica ti posso assicurare che lo hai svolto con grande professionalità, affabilità e simpatia,... Ver mais
I had been waiting for over a month to receive my lost earring, and the process had been frustrating as I didn’t receive any mail about that the package was on its way or ready for pick up. Therefo... Ver mais
A empresa respondeu
Had an amazing experience in the first place with these guys at the airport. Lovely brand new X5 with 11 miles on the clock. Flew back to the UK and realised I had left my credit card wallet in... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Making sure that lost items are returned to the owners fast and easy
Informações de contato
Nørre Allé 70A, 1., 8000, Aarhus C, Dinamarca
- hi@faundit.com
- faundit.com
4,5
Excelente
152 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Perfect
Perfect, lost my wallet, received it by mail 2 days later
25 de maio de 2022
Avaliação não solicitada
Resposta da Faundit
Hi Christian,
Great to hear our service allowed you to receive your wallet promptly and safely.
Thank you for sharing your experience.
Greetings,
Stan @ Faundit
Nice and fast
12 de maio de 2022
Avaliação não solicitada
Resposta da Faundit
Hi Daniel,
Thank you for sharing your experience with us.
Greetings,
Stan @ Faundit
Great service at the hotel
Great service at the hotel, in the mornings at the breakfast buffet I would ask to have my sausages and bacon to cooked a little more and it was never an issue for them. We stay for 2 nights as we went to see Manchester Utd play for my sons birthday day and he had a Man Utd teddy bear which he forgot at the hotel in our room. Spoke to Shannon who was amazing, helped find it and return it to our home address, thank you again Shannon you and the team demonstrate there are people who know what good customer service is and made my son very happy.
12 de maio de 2022
Avaliação não solicitada
Resposta da Faundit
Hi Sukh Rai,
Thank you so much for sharing your experience with us here. We are glad to hear that your experience with our partner hotel was excellent, and will inform them of your compliments!
We experience that often it is the items with sentimental value that are the most important to get back!
Greetings,
Stan @ Faundit
Brosse à dents très mal emballée
Brosse à dents très mal emballée ! Un morceau dépassait de la boîte !
11 de maio de 2022
Avaliação não solicitada
Resposta da Faundit
Hi Esther,
We truly regret that the toothbrush was insufficiently packaged.
We provide our partners with appropriate packaging materials to make sure this does not happen. Furthermore, we offer insurances to further protect your shipment.
Please do reach out to me on stan@faundit.com, so I can help you further.
Greetings,
Stan @ Faundit
Really fast and friendly!
I forgot my leather trousers in my hotel room. It was very nice of the staff to notify me and send the trousers to my home address. I came home on Sunday and my trousers came on Tuesday. That was fast. I even got a handwritten note and chocolates. Thanks a lot! I am very glad.
3 de maio de 2022
Avaliação não solicitada
Resposta da Faundit
Hi Margit,
Great to hear the hotel could take care of you even after you checked out.
Thank you for sharing your experience with us here.
Greetings,
Stan @ Faundit
Hotel ideale per una vacanza a Copenaghen.
Gentilezza e professionalità in una location unica.
Personale attento e gentile, capaci di risolvere ogni problema.
Camera luminosa e funzionale, fornita anche di asse da stiro.
Colazione unica.
28 de abril de 2022
Avaliação não solicitada
Confusing emails
The packaging material was from DLS, but I received no less than 6 emails from UPS, some of which reported that the package was lost :( Finally, the package was not delivered to my door, although I was at home all day Monday, so I had to go pick it up Tuesday. Very bad service from the transport company !!!
27 de abril de 2022
Avaliação não solicitada
Resposta da Faundit
Hi Lene,
We regret that you had to pick up the package yourself, allow me to explain our process better.
Both us and our delivery partner work hard to deliver items safely to you in person. If this is not possible, we try to reach out through email or phone, to arrange a different time or place for delivery.
In this case, UPS chose to deliver the item to an access point close to your address as the package could not be safely delivered and ups did not receive other instructions for delivery.
We hope to be able to deliver your lost items even easier next time!
Greetings,
Stan @ Faundit
Fantastici!
Ho soggiornato due notti con la mia famiglia (4 adulti) in questo hotel. Il servizio e' stato molto attento a rispondere alle nostre richieste fin dalla prenotazione, per la quale ci hanno fornito delle ampie stanze attigue e silenziose all'ottavo piano, con vista sul porto. I letti sono super confortevoli. La colazione ottima e varia, in una sala super panoramica all'ultimo piano. Tutto il personale e stato gentile e attento, mi preme congratularmi particolaremente con il personale addetto alle camere e alla portineria, in quanto il giorno della partenza ho dimenticato un anello di un certo valore in stanza, rendendomene conto disperatamente solo il giorno dopo, ormai a casa. Alla nostra telefonata, il personale aveva trovato e conservato l'anello con mia grande gioia, e si sono premurati di inviarmelo con un corriere assicurato e un biglietto molto affettuoso. Tanta onesta' e attenzione per il cliente non e' assolutamente scontata e merita tutta la mia riconoscenza ed apprezzamento. Fantastici!
25 de abril de 2022
Avaliação não solicitada
Resposta da Faundit
Dear Marina,
Its these cases that make our day, and no doubt the days of the wonderful staff at your hotel. We informed them of your experience and compliments.
Thank you for sharing your story here, and for making us all happy here in Faundit HQ!
Greetings,
Stan @ Faundit
It’s a simple and comfortable hotel in…
It’s a simple and comfortable hotel in a good location. Staff is nice and helpful. We forgot some personal belongings in our room, the hotel sent it to us promptly and without problems.
23 de abril de 2022
Avaliação não solicitada
Resposta da Faundit
Hi Kristina,
Thank you for sharing how easy it can be to get items back, feel free to reach out if you would forget an item in another hotel!
Greetings,
Stan @ Faundit
Disgraceful Treatment of My Property
I left my winter coat in the hotel room I was in at the Clarion Hotel Amaranten in Stockholm, Sweden. They charged me $104 to have it shipped and they shoved it into a small box basically ruining the coat.
22 de abril de 2022
Avaliação não solicitada
Resposta da Faundit
Dear Joe,
First of all, we regret what happened to your coat, we provide optional packaging materials to our partners to avoid these situations. We do everything we can to ensure your lost items items are returned safely back to you.
Unfortunately we don't handle the items ourselves, and therefore have no power in these cases.
We do offer insurance which help make sure delicate items like these are secured. Please reach out to us next time you forget something delicate, so we can make sure your special instructions are communicated.
Greetings,
Stan @ Faundit
Quick and efficient service.
13 de abril de 2022
Avaliação não solicitada
Resposta da Faundit
Hi Hulda,
Thank you for sharing your experience.*
Have a great day,
Greetings,
Stan @ Faundit
Expensive and complicated
11 de abril de 2022
Avaliação não solicitada
Resposta da Faundit
Dear Pat,
We are continuously improving our platform, to make it convenient and easy to us. We welcome any feedback and would love to hear why you believe it was complicated or expensive for you to use our service.
Feel free to contact me on: Stan@Faundit.com
Greetings,
Stan @ Faundit
Thank you
Thank you. After accidentally leaving my reading glasses in the lounge of a Copenhagen hotel after checking out I had them returned to me in three days later in Norway. Great service.
7 de abril de 2022
Avaliação não solicitada
Resposta da Faundit
Hi Philip,
Great to hear your reading glasses were returned quickly and safely. Thank you for sharing your experience with us.
Greetings,
Stan @ Faundit
Great service but very expensive
Great service but very expensive. 40GBP for a small package to be delivered. It was very easy to use.
4 de abril de 2022
Avaliação não solicitada
Resposta da Faundit
Hi Jade,
Thank you for sharing your experience with us.
We try our best to provide the cheapest shipping options for each destination. We will keep working on optimising our proces.
Greetings,
Stan @ Faundit
FaundIT is a great service
FaundIT is a great service - thank you
29 de março de 2022
Avaliação não solicitada
Resposta da Faundit
Hi Wolfgang,
Thanks a lot for sharing your experience.
Greetings,
Stan @ Faundit
Very HAPPY Customer!
Absolute top service, extremely helpful and totally on the customers side!
No whatsoever complains and will most certainly use Faundit again in the future!
Highly recommend, only wish there were more companies like this one!
25 de março de 2022
Avaliação não solicitada
Resposta da Faundit
Hi Kristina,
Thank you so much for your excited review of our service.
We hope to be able to help you out again in the future.
Greetings,
Stan @ Faundit
We forgot taking our keys and purse out…
We forgot taking our keys and purse out of our hotel room and we’re called by the hotel. Great service was provided returning the parts to our home address.
16 de março de 2022
Avaliação não solicitada
Resposta da Faundit
Hi Rob,
Thank you for sharing your experience with us. We are glad to be ambassadors of the pro-active approach to Lost and Found!
Greetings,
Stan @ Faundit
Exceeded my expectation
Exceeded my expectation
Thanks for the very professional and fast handling. The collaboration with Scandic is impressive. We regularly stay in different hotels around the world and it has happened a few times that we forgot something in the hotel room. But it has always been us who have first called for what we have forgotten and then got the hotel to send the prile or the clothes. Now it was quite the opposite Scandic contacted us and took the initiative in sending the forgotten.
WORLD CLASS, BIG THANK YOU !!!
Have a nice day.
Mette and Kjellåke
11 de março de 2022
Avaliação não solicitada
Resposta da Faundit
Hi Mette and Kjellåke,
Thank you so much for taking the time to share your experience in detail. We truly believe lost and found can be so much better when there is a good process in place. We facilitate this process, but without the great staff in our partner hotels it would not be the same!
Greetings,
Stan @ Faundit
God service og meget trygt.
10 de março de 2022
Avaliação não solicitada
Resposta da Faundit
Hej Søren,
Thank you for sharing your experience with us!
Greetings,
Stan @ Faundit
Quick and easy!
It was quick and easy, and the item seems to have arrived in good working order.
25 de fevereiro de 2022
Avaliação não solicitada
Resposta da Faundit
Hi Jennifer,
Thank you for sharing your experience with us.
Greetings,
Stan @ Faundit
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