From ordering samples to the finished work, I have no fault to find with this company. Their selection of tiles was so refreshingly different and interesting and I'm so pleased with the Persia Kashan... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Samples arrived superbly wrapped in one piece. Customer service is excellent, with advice of grout colour and coverage. Collection from Doncaster went seamlessly, easy to find and quick collect... Ver mais
I just want to say a big thank you for the entire journey with this company. Throughout my project, which was stressful in many ways, this company was outstanding. Their customer service was excep... Ver mais
A empresa respondeu
What stands out in this organisation is their level of genuine care and support for your vision. Karmen in their North London branch couldn't have been more helpful! I highly recommend Karmen and Fayr... Ver mais
A empresa respondeu
4,7
Excelente
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Arrived on time
Arrived on time. Very good quality tiles. Many thanks.
12 de janeiro de 2026
Avaliação não solicitada
Resposta da Fayrouz Tile & Stone
Hi Steven,
Thank you for taking the time to leave a review. We’re pleased to hear the tiles arrived on time and that you’re happy with the quality.
Many thanks,
Your Tiles
Love these tiles
Love these tiles! The floor tiles I wanted were out of stock but they came back earlier than expected, and the wall tiles are also great. Customer service was quick and helpful, and delivery was swift as well. Would order from them again!
15 de janeiro de 2026
Avaliação não solicitada
Resposta da Fayrouz Tile & Stone
Hi Angela,
Thank you for taking the time to leave a review. We’re pleased to hear the floor tiles came back into stock sooner than expected and that you’re happy with both the wall and floor tiles. It’s also great to know our customer service team was helpful and that delivery was quick.
Many thanks,
Your Tiles
Expensive looking tiles for great price
Found our tiles through a google search and couldn't believe how nice they were for the price it almost seemed to good to be true but we ordered them and a week later they were delivered on the promised delivery date neatly packages and all of them in perfect condition. The only downside is the hefty delivery price but overall would 10/10 recommend
12 de janeiro de 2026
Avaliação não solicitada
Resposta da Fayrouz Tile & Stone
Hi Laura,
Thank you for taking the time to leave such a detailed review. We’re really pleased to hear you were happy with the tiles and that they arrived on time, well packaged and in perfect condition.
We appreciate your comments on delivery costs — these are set by the courier based on the weight and fragility of tiles, and we pass them on directly without adding any extra margin.
Thank you again for choosing Your Tiles and for the recommendation — it’s much appreciated.
Many thanks,
Your Tiles
Seamless transaction … tiles perfect!
Seamless transaction … tiles arrived, beautifully packed and intact. Would definitely use ‘Your Tiles’ again.
10 de janeiro de 2026
Avaliação não solicitada
Resposta da Fayrouz Tile & Stone
Hi Catherine,
Thank you for taking the time to leave a review. We’re pleased to hear the ordering process was straightforward and that the tiles arrived well packed and in perfect condition.
We appreciate you choosing Your Tiles and would be happy to help again in the future.
Many thanks,
Your Tiles
Gorgeous tiles
Gorgeous tiles, the delivery was prompt no breakage.
31 de dezembro de 2025
Avaliação não solicitada
Resposta da Fayrouz Tile & Stone
Hi Safa,
Thank you for taking the time to leave a review. We’re pleased to hear you’re happy with the tiles and that delivery was prompt, with everything arriving safely and in good condition.
We appreciate you choosing Your Tiles and hope you enjoy the finished result.
Many thanks,
Your Tiles
Beware of measuring calculation
The tiles are as described, but beware that the calculation made on how many you need does not allow for pattern match and this is not stated when ordering, unlike other sites we have used for wallpaper. As a result we had to pay expensive postage fees twice for a relatively small job.
12 de dezembro de 2025
Avaliação não solicitada
Resposta da Fayrouz Tile & Stone
Hi Claire,
Thank you for taking the time to leave a review. We’re pleased to hear the tiles themselves were as described, though we understand your frustration around quantities and needing to place a second order.
From the information available, we believe your order was for the Jardin Rose Mini. While this is a patterned tile, it doesn’t require pattern matching in the traditional sense, as the design is created by rotating the tiles rather than aligning a fixed repeat. Our online calculator works on the assumption of a perfect rectangular space and that offcuts can be reused where possible, which can sometimes result in shortfalls depending on layout, cuts, or installation method.
When using the calculator, there is an option to add 10% for cuts and wastage, which we strongly recommend — particularly for patterned tiles — and further guidance is provided via the explanatory text and our Terms and Conditions. We’re also always happy to help with quantity estimates directly, and customers can contact our estimation team via the Contact Us page if they’d like additional support before ordering.
Delivery charges are set by the courier based on the weight and fragility of tiles, and these costs are passed on directly without any added margin. We appreciate that this can feel disproportionate on smaller follow-up orders, but unfortunately it’s outside our control.
Thank you again for your feedback — it’s appreciated and will be shared internally as we continue to review how this information is communicated.
Many thanks,
Your Tiles
Excellent Service
The tiles arrived promptly and are even nicer than I thought! Your tiles were very professional to deal with throughout and I would recommend them.
21 de dezembro de 2025
Avaliação não solicitada
Resposta da Fayrouz Tile & Stone
Hi Jean,
Thank you for your review — we’re really pleased to hear the tiles arrived quickly and that you were happy with both the tiles and the service. We really appreciate the recommendation.
Many thanks,
Your Tiles
Brilliant
Very quick and efficient service and the tiles are beautiful.
19 de dezembro de 2025
Avaliação não solicitada
Resposta da Fayrouz Tile & Stone
Hi,
Thank you for your review — we’re really pleased to hear you were happy with the service and the tiles.
Many thanks,
Your Tiles
Great service and lovely tiles
Great service and lovely tiles, which are just as described, so I am delighted.
4 de dezembro de 2025
Avaliação não solicitada
Resposta da Fayrouz Tile & Stone
Hi Suzie,
Thank you for your review — we’re really pleased to hear you’re happy with the tiles and the service.
Many thanks,
Your Tiles
Lovely tiles
Lovely tiles, arrived on time. Delivery driver helped with bringing tiles inside. Really pleased with the overall finish and quality.
28 de novembro de 2025
Avaliação não solicitada
Resposta da Fayrouz Tile & Stone
Hi,
Thank you for your review — we’re really pleased to hear the tiles arrived on time and that you’re happy with the quality and overall finish. It’s also great to know the delivery went smoothly.
Many thanks,
Your Tiles
Our order was queried by the shop and…
Our order was queried by the shop and I’m so glad they did, it sorted out a problem we didn’t know we had.
Tiles arrived quickly, well package and look fabulous.
8 de dezembro de 2025
Avaliação não solicitada
Resposta da Fayrouz Tile & Stone
Hi Maureen,
Thank you for your review — we’re really pleased the team were able to spot and resolve the problem with your order. It’s great to hear the tiles arrived quickly, well packaged, and look exactly as hoped.
Many thanks,
Your Tiles
Beautiful
Beautiful, quality tiles which arrived very quickly. Wrapped with great care
19 de dezembro de 2025
Avaliação não solicitada
Resposta da Fayrouz Tile & Stone
Hi,
Thank you for your review — we’re really pleased to hear your tiles arrived quickly and were carefully packaged. It’s great to know you’re happy with the quality too.
Many thanks,
Your Tiles
Love the tiles
Love the tiles - this is the fourth time I have ordered from you. Great variety
10 de dezembro de 2025
Avaliação não solicitada
Resposta da Fayrouz Tile & Stone
Hi Sally,
Thank you for your review — it’s lovely to hear you’ve ordered from us again. We really appreciate your continued support and are glad you enjoy the variety of tiles available.
Many thanks,
Your Tiles
Gorgeous tiles
Gorgeous tiles, just like the picture. Great service, delivery driver came early which was great and was polite and chatty. Very pleased with my purchase.
1 de dezembro de 2025
Avaliação não solicitada
Resposta da Fayrouz Tile & Stone
Hi Kerry,
Thank you for your review — we’re really glad to hear you’re pleased with the tiles and that they matched your expectations. It’s great to know the delivery went smoothly and that the driver made a good impression on the day.
Many thanks,
Your Tiles
Perfect
The product, packaging and delivery were perfect. Thank you
5 de dezembro de 2025
Avaliação não solicitada
Resposta da Fayrouz Tile & Stone
Hi Samer,
Thank you for your review — we’re really pleased to hear you were happy with the product, packaging and delivery.
Many thanks,
Your Tiles
I’m in LOVE with my tiles
I’m in LOVE with my tiles! I haven’t had them fitted yet but the quality and trueness of the colour is beautiful!
What made my purchase extra wonderful though is the delivery man that helped me carry them up my steps to my front door! I didn’t ask him to, he just kindly offered! Those little things are what make you want to come back! Thank you for every step of the way! I will always recommend you!
17 de novembro de 2025
Avaliação não solicitada
Resposta da Fayrouz Tile & Stone
Hi,
Thank you for such a lovely review — we’re really glad to hear how happy you are with the tiles and that the colour and quality have made a great first impression. It’s also wonderful to hear the delivery driver was so helpful on the day. We appreciate your recommendation and your kind words.
Many thanks,
Your Tiles
Arrived on time and well packed
Arrived on time and well packed.
Thank you
6 de novembro de 2025
Avaliação não solicitada
Resposta da Fayrouz Tile & Stone
Hi Maggie,
Thank you for your review — we’re really glad to hear your order arrived on time and well protected.
Many thanks,
Your Tiles
Lovely tiles!
Easy to order - arrived on time - tiles were accurate to photo! All good!
4 de novembro de 2025
Avaliação não solicitada
Resposta da Fayrouz Tile & Stone
Hi Jo,
Thanks so much for your kind review! We’re so pleased to hear the tiles lived up to expectations and that everything from ordering to delivery ran smoothly.
Many thanks,
Your Tiles
Fabulous Quality and Service
Fabulous tiles arrived earlier than expected, amazingly well wrapped and matched the previous sample I'd sent for - really pleased with the service and quality.
30 de outubro de 2025
Avaliação não solicitada
Resposta da Fayrouz Tile & Stone
Hi Tracey,
Thank you for the fantastic review! We’re so pleased to hear the tiles arrived ahead of schedule, matched your sample perfectly, and that you’re happy with the quality and service. It’s always lovely to know everything came together just right.
Many thanks,
Your Tiles
The whole experience with this company…
The whole experience with this company was very good. Sample tile arrived quickly and so did the tiles when I ordered them. All packaged well and delivered with care. Good price too. Very pleased
28 de outubro de 2025
Avaliação não solicitada
Resposta da Fayrouz Tile & Stone
Hi,
Thank you for the lovely review! We're so pleased to hear you had a smooth experience from start to finish. It's great to know everything arrived safely and at a good price too.
Many thanks,
Your Tiles
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