From ordering samples to the finished work, I have no fault to find with this company. Their selection of tiles was so refreshingly different and interesting and I'm so pleased with the Persia Kashan... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Samples arrived superbly wrapped in one piece. Customer service is excellent, with advice of grout colour and coverage. Collection from Doncaster went seamlessly, easy to find and quick collect... Ver mais
I just want to say a big thank you for the entire journey with this company. Throughout my project, which was stressful in many ways, this company was outstanding. Their customer service was excep... Ver mais
A empresa respondeu
What stands out in this organisation is their level of genuine care and support for your vision. Karmen in their North London branch couldn't have been more helpful! I highly recommend Karmen and Fayr... Ver mais
A empresa respondeu
4,7
Excelente
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Brilliant tiles well packed
Brilliant tiles well packed. Surprised at the vost of delivery for just 4 tiles. This could have been massively reduced i think if the box hadn't been so ridiculously big.
23 de outubro de 2025
Avaliação não solicitada
Resposta da Fayrouz Tile & Stone
Hi Sarah,
Thanks for your review! We're really pleased to hear you’re happy with the tiles and packaging. Delivery can seem high even on small orders, as tiles are heavy and fragile. We really appreciate your feedback and will pass it on to the team.
Many thanks,
Your Tiles
It is a beautiful and well made design.
It is a beautiful and well made design.
16 de outubro de 2025
Avaliação não solicitada
Resposta da Fayrouz Tile & Stone
Hi,
Thanks for the kind review! We’re so pleased to hear you’re happy with the design and quality — we hope the tiles look fantastic in your space.
Many thanks,
Your Tiles
Prompt service
Prompt service, but delivery service left the tiles at the end of my drive, next to road at 530am, with a text message saying sorry for the early delivery.
16 de outubro de 2025
Avaliação não solicitada
Received tiles promptly
Received tiles promptly. No breakages and the driver was really helpful.
20 de outubro de 2025
Avaliação não solicitada
Resposta da Fayrouz Tile & Stone
Hi Kate,
Thanks so much for your lovely review! We’re really glad the tiles arrived safely and that the driver was helpful — it’s always great to hear when everything goes smoothly.
Many thanks,
Your Tiles
A Perfect Solution.
A good website with a good range of contemporary tiles. Helpful service from phone enquiries. The tiles came securely packaged and there was even a small discount.Looking for an alternative to granite, I chose these tiles as an economic but effective heat resistant solution, but most especially because they will look superb in the kitchen of our historic house
16 de outubro de 2025
Avaliação não solicitada
Resposta da Fayrouz Tile & Stone
Hi,
Thank you for the fantastic review! We're so pleased you found what you were looking for. Great to hear the tiles arrived safely and that our team could assist along the way. We hope they look great in your kitchen!
Many thanks,
Your Tiles
Went above and beyond to fulfil my…
Went above and beyond to fulfil my order on hard to get tiles
8 de outubro de 2025
Avaliação não solicitada
Resposta da Fayrouz Tile & Stone
Hi Aaronn,
Thank you for your kind words! We’re so pleased we could get the tiles you were looking for.
Many thanks,
Your Tiles
Great value and excellent quality
The tiles arrived very quickly and were well packaged. I am happy with my purchase. They are great quality and will look great. Thanks.
16 de outubro de 2025
Avaliação não solicitada
Resposta da Fayrouz Tile & Stone
Hi Julie,
Thank you for the lovely review! We’re so glad to hear your tiles arrived quickly and safely, and that you’re happy with the quality — we’re sure they’ll look fantastic once in place.
Many thanks,
Your Tiles
Great selection of tiles and customer service
Great selection of tiles, fast delivery and great customer service. I had an issue with some broken tiles and they replaced them without any hesitation and sent them out straight away so I could complete my tiling mission. I would definitely buy from them again.
14 de outubro de 2025
Avaliação não solicitada
Resposta da Fayrouz Tile & Stone
Hi Sarah,
Thank you so much for your kind review. We’re really glad to hear you were happy with both the tiles and the service — and that the replacements arrived quickly so you could finish your project without delay. We really appreciate your recommendation!
Many thanks,
Your Tiles
Great tiles
The tiles arrived a day early and I love them. My only criticism could be that the two full boxes were wrapped in ‘cling film’ and the cardboard was wet and the others were just wrapped in the film with no protection. Luckily none of them were broken
7 de outubro de 2025
Avaliação não solicitada
Resposta da Fayrouz Tile & Stone
Hi Emily,
Thanks so much for your kind review! We’re really glad to hear you love the tiles and that they arrived safely — even a day early! We appreciate your feedback on the packaging and will pass it along.
Many thanks,
Your Tiles
We felt gaslit by their customer services
We needed to top up our order to complete a tricky bathroom. The tiles arrived, seemingly all was well until the tiler pointed out that they were a different size to the previous lot. This was only evident after he'd put up 4 rows.
At this point Your Tiles really let us down. They tried to blame us for not realising that different batches come in different sizes. However the honing had also changed and a standard customer orders the same product and expects them to be the same. Surely? They gave us back 100 quid in the end but they lost a customer and got this review.
21 de setembro de 2025
Avaliação não solicitada
Resposta da Fayrouz Tile & Stone
Hi Keir,
We were surprised to read your review — particularly the suggestion that you felt “gaslit” by our customer service — as we did everything possible to help resolve this situation in good faith. After speaking directly with your tiler, we agreed to issue a £100 goodwill refund so that you weren’t left out of pocket, even though we were under no obligation to do so. We also took the time to liaise with your tiler at your request to ensure everyone fully understood what had happened and to offer as much support as possible.
Your first order was placed in January, with the second order made nine months later in September. As explained via email and outlined in section 6 of our Terms and Conditions, it isn’t possible to guarantee that tiles ordered at different times will be from the same production batch.
We don’t expect every customer to be familiar with the technical details of tiling, which is why we aim to show as much helpful information as possible on each product page — including details that customers most often ask about. However, it’s simply not possible to include every potential question or scenario within the product description itself. For that reason, our Terms and Conditions provide further details, including information about batch variations, sizing tolerances, and ordering advice.
As with any manufactured product, there are always small differences between batches, particularly with handmade-effect tiles that are not rectified. Slight variations in tone, texture, and size are entirely normal and are reflected in both our product information and terms. In the nine months between your two orders, we moved onto a new batch, so it would have been physically impossible to supply tiles from the original production run.
We also offered to fully refund you if you wished to return the tiles, but we understand your tiler has since completed the job. While we appreciate this was a frustrating situation, we acted transparently and in good faith — refunding part of your order, communicating clearly with both you and your tiler, and providing full information about why the variation occurred. We genuinely feel we went above and beyond to resolve this fairly and professionally.
We’ve also seen that you’ve shared this same complaint across multiple review platforms, but our position remains the same — we did everything possible to assist and resolve the matter in a fair and honest way.
Many thanks,
Your Tiles
Thank you for being so responsive
Thank you for being so responsive
Via email and tel calls! Great service
Will definitely be using them again
6 de outubro de 2025
Avaliação não solicitada
Resposta da Fayrouz Tile & Stone
Hi,
Thanks so much for the kind words! We're really glad to hear you had a great experience with our team — it’s always a pleasure to help. We look forward to assisting with your next project!
Many thanks,
Your Tiles
The tiles look great! The delivery was on time
Tiles look very nice. The delivery driver Jed was great and helpful. Everything from purchasing to delivery was good.
1 de outubro de 2025
Avaliação não solicitada
Resposta da Fayrouz Tile & Stone
Hi Sandra,
Thanks so much for your kind review! We're really pleased to hear you're happy with the tiles and that everything went smoothly — great to know the driver made a good impression too!
Many thanks,
Your Tiles
Resposta da Fayrouz Tile & Stone
Hi Pamela,
Thank you for the lovely review! We’re so glad to hear you’re happy with your tiles — we hope they look fantastic in your space.
Many thanks,
Your Tiles
Resposta da Fayrouz Tile & Stone
Hi,
Thanks for the lovely review! We’re so glad to hear you had a positive experience with our team — we’re always here to help.
Many thanks,
Your Tiles
Excellent customer service
Excellent customer service. My Westminster victorian tiles received on time and in great condition. All my neighbours come to have a look at my front porch.
10 de setembro de 2025
Avaliação não solicitada
Resposta da Fayrouz Tile & Stone
Hi,
Thanks for the wonderful review! We’re so glad your tiles arrived safely and on time. Your front porch must look fantastic!
Many thanks,
Your Tiles
Simple & Swift
Your Tiles provided a swift, efficient service. The website was easy to navigate and it was clear and obvious as to what I was ordering. The tiles arrived promptly and I am really happy with the design/quality.
16 de julho de 2025
Avaliação não solicitada
Resposta da Fayrouz Tile & Stone
Hi Leo,
Thanks so much for your fantastic review! We're really pleased to hear you found the website easy to use and that everything arrived promptly. Great to know you're happy with the design and quality too!
Many thanks,
Your Tiles
Top company
i have purchased from yourtiles several times and find the company very good to do business with.
24 de setembro de 2025
Avaliação não solicitada
Resposta da Fayrouz Tile & Stone
Hi Geoff,
Thanks so much for your kind words and continued support! We’re really pleased to hear you’ve had such positive experiences with us — it’s always a pleasure to help with your projects.
Many thanks,
Your Tiles
Beautiful tiles.
Beautiful tiles.
More importantly, i had s few broken so i emailed and before long, the lady sent out replacements immediately.
Rare to recieve this kind of after sales care these days.
Usually you have a fight on your hands but Your tiles were amazing.
I will be back for more tiles.
If you need tiles.....go with this great company !
10 de setembro de 2025
Avaliação não solicitada
Resposta da Fayrouz Tile & Stone
Hi Angela,
Thank you so much for your amazing review! We’re really pleased to hear you love the tiles and that our team could get the replacements sorted quickly for you. It means a lot to know you felt well looked after — we’ll be here whenever you’re ready for your next project!
Many thanks,
Your Tiles
Good quality & value
Lovely tiles : very good communication & delivery
9 de setembro de 2025
Avaliação não solicitada
Resposta da Fayrouz Tile & Stone
Hi Roy,
Thanks for the great review! We're so pleased to hear you're happy with the quality, value, and service — we hope the tiles look fantastic in your space.
Many thanks,
Your Tiles
Exceptional customer service
Not only do I love the tiles I ordered (Persia flower) but I also love the terrific customer service offered by Your Tiles. My order was late, so I was refunded the delivery charge immediately. The people I spoke to were super helpful. In an age where a lot of customer service is a bit of a shambles Your Tiles really stands out. Thank you! Highly recommended.
10 de setembro de 2025
Avaliação não solicitada
Resposta da Fayrouz Tile & Stone
Hi Julia,
Thank you so much for the review! We’re delighted to hear how much you love your Persia Flower tiles — and it means a lot to know our customer service stood out to you. We always aim to make things right and keep the process as smooth as possible. Your recommendation is truly appreciated!
Many thanks,
Your Tiles
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