FEATURE Avaliações 674

Purchased a digital gift card. Was told it takes 72 hours to receive it. That’s ridiculous. Do not purchase a gift card from here.

There’s no reason why an order shouldn’t be able to be canceled if I had just ordered an item a few hours prior to me anting to cancel my order due to me ordering the wrong item. The company should also offer refunds on items and instead of store credit. This forces people to shop with you all and they have no desire to do so after a bad experience.

Always helpful with returns and fast with emails will always buy from them

Fresh clothes - trash customer service.

I ordered shirts from 2 different vendors. One was Feature and the other I'll keep unnamed. Long story short, I didn't like the way the shirts felt/looked from both vendors. I accidentally sent the wrong shirts to Feature. They let me know and said I would have to pay $13 to have them shipped back. All good, it was my bad.

...I only got 2 out of 3 of my shirts back. I let them know about their mistake and they replied "we distinctly" remember only receiving 2 shirts. Their word vs. mine and I take the L.

Not to mention it took them 7 days from the time I paid my $13 return shipping label for them to start my return. I had to reach out to them like "Hey, are you going to send me shirts back, or???". and got the return message "Your order is in the final stages of shipment and you should receive a tracking number soon". aka "Our bad we forgot to send it, it's in our warehouse under my desk" because the next day I got the shipping info. Go figure...

...but when I ordered a new shirt during that time (because you only get store credit and not a cash refund) that order was shipped within a day?! Make it make sense.

They lost a loyal customer and I advise everyone to proceed with caution. Buy whatever you're looking for directly from that vendor and cut out the middleman - these guys are clowns. It's not like they're giving you the "playa price"... The BAPE shirts are the exact same price on the BAPE website.

Purchased in-demand item for Christmas gift late in November. Gift was much too large, my bad. Tried to exchange/return item on January 2. Feature.com does not accept exchange/return after 14 days.

Best site for fire designs! Super fast shipping…

Orders always shipped in a timely manner and arrive exactly as described. Great place to buy when you catch their sales. No free shipping though, so do take that into account when purchasing

Easy and fast very responsive

Stay away from this company at all cost. I ordered an essential outfit and did a rush delivery because I was going out of town later that week, instead of them sending it as a true rush they put it in as USPS and it has been lost for the last two weeks and no one has taken accountability with Customer Service with getting this situation rectified avoid it all

Ich habe am 12.11.2024 ein Sweater bestellt. Da ich kein stress hatte war ich entspannt und dachte mir nichts dabei, doch nach mehr als 1 monat fand ich es komisch dass immer nochnichts ankam. Nachdem ich ein Mail gschrieben habe um zu fragen wo entlich mein Packet ist wollten sie meine Bestellungsnr. Nach 1Woch bekam ich eine Rückmeldung dass das Packet schon zurück gesendet wurde und auch die Erstattung schon betätigt wurde, jedoch habe ich kein Geld bis jetzt bekommen und frage mich öb ich das Geld bekomme, und wer für die 20€ versand aufkommen muss da es offensichtlich nicht mein fehler war.
Sehr wütend und entäust.
NICHT ZU EMPFEHLEN.

I was worried because of a few negative reviews that I read. I’m happy to report that I had a great experience with Feature! The item I ordered arrived exactly as promised in perfect condition. I’d order again from them in a minute.

Rude customer service. Policies are not clearly disclosed during checkout. I've never heard of a sneaker retailer that doesn't accept returns, lol.

The company will accept an order then cancel it for no reason. There's no point in ordering through this site

I paid $30 for UPS next-business-day option on a $1600 item I ordered. Due to the short distance, they deliberately shipped it via the cheaper UPS Ground option (knowing full well it would still arrive the next day) just to pocket the $18 difference. Worse, the package was carelessly thrown in front of my door with no signature required. For an item this expensive, you’d expect expedited and secured delivery by default. Well, Think again!

When I kindly requested a refund for the upcharge, Kiana (good luck getting her to help) repeatedly denied & dismissed it, saying it didn’t matter as long as the package arrived on time—ignoring that Ground would have done the same. This blatantly violates FTC regulations on deceptive practices (16 CFR § 238.2), which prohibit misrepresenting paid services.

I’ve already filed a claim with my credit card company, and for the $18 they unfairly kept on a $1600 purchase, I’ll ensure others know about this shady behavior. Manipulating shipping options and cutting corners will cost them far more in lost customers.

Terrible customer service. Order was done by mistake by my 2 year old son. Emailed immediately after order and they said there was nothing that could be done because the order had been fulfilled but the status didn’t say fulfilled til 5 hours later. I have told my friends about the website because of a positive experience before. But this was bad would never order again and I have told my network of people to stay far far away. I am also disputing the charge on my credit card.

I've been waiting for a package from a Feature order for a few days, which can't be delivered because the customs information wasn't filled in correctly. I paid an exorbitant fee to avoid this problem when the package arrives in my country. Feature doesn't do its job properly, and you pay huge fees to have your parcel held up by customs. I emailed Feature customer service and got no response! Now I have no idea when I will receive my order or if I will ever receive it. This site is to be avoided!

11/15/2024 Update : After more than 8 days, I still haven't received a resolution to my problem with Feature and I haven't received my item, so I've opened a dispute with Paypal for a refund. This site is a disgrace!

I ordered some shoes I was really fond of and was looking for. After making the purchase, I received a message saying my order was canceled. With no explanation as to why.

I contacted support and they said it was canceled because of the fraud department. They instructed me to try again.

And of course, when I did, it was already sold out.

Such bad website and practice. Would not recommend

I didn’t really feel all in all acknowledged by the staff. Altogether I counted 6 employees and only 2 of them provided an exceptional experience. I do plan on continuing business but I am disappointed with my experience as the Wynn location was always filled with great encounters compared to the Chinatown location.

THIS COMPANY DOES NOT LET YOU RETURN ITEMS THAT DONT FIT. SAVE YOURSELF THE TROUBLE AND GO TO ANOTHER COMPANY.

i am a longtime customer of feature and i recently had a terrible experience , on top of not being able to cancel a order 30 seconds after i ordered it my package was never received and when i reached out to feature for help i got no answers back i was completely ignored and had to contact my bank to get in touch with them and after finally getting a reply from them the problem was never solved , i am never shopping with them again they are a scam