FEATURE Avaliações 674

I love this website always have what i need in stock and affordable.

This was my first and last time ever purchasing from them. They will make exchange or return on all items unless them are
- Items marked as final sale.

- Free gifts or promotional items with retail value.

- Items considered limited or special release.

When I emailed them they stated the item was final sale. I wasn't able to locate nowhere on page where it said FINAL SALE. They sent me a screenshot and it was all the way at the bottom of the product details basically where no one looks at. But the thing is final sale also means when item is on sale this item wasn't on sale either. If it is truly a final sale that should be right next to the price. I didn't even want my money back I just wanted a smaller size. NEVER AGAIN

This company sold me shoes that were sized wrong and they looked fake and bent up. I finally got a return label that I have to buy and they only offer a gift card, so I have to buy from them again. I've read other reviews that say you have to keep sending shoes back because they are sized wrong. It stresses me out. Dont but from them.

The shop is clean and organized well. What makes the shopping experience better are the representatives/employees. They had good energy and were very helpful. Overall they contributed toward the cool vibe of the shop.

Should be a 0. Ordered 3 shirts and was either sent mislabeled sizes or ones that were made wrong from the factory in Vietnam. They are 4" wider than my other ones. I'm told sales are final. I wasn't given the right size so why do I lose out? If China and Vietnam are sending different sizes labeled XL maybe you should contact them. Do not buy from here. Feature, CS, Kiana a CS rep, and quality control are a joke.

I should’ve read the reviews before buying to this site. I got a medium but way too small for me and tried to exchange it to a different size but they said it’s a final sale. I paid $200 for 3 shirts and they won’t let me exchange to a different size. PLEASE PLEASE GUYS! DONT BUY HERE! POOR CUSTOMER SERVICE!!!

Should be a 0. Ordered 3 shirts and was either sent mislabeled sizes or ones that were made wrong from the factory in Vietnam. They are 4" wider than my other ones. I'm told sales are final. I wasn't given the right size so why do I lose out? If China and Vietnam are sending different sizes labeled XL maybe you should contact them. Do not buy from here. Feature, CS, Kiana a CS rep, and quality control are a joke.

Do not order from this place it’s going on 3 weeks since my order was placed and I still don’t have a tracking number. Horrible customer service, horrible company in a whole do not order from here

No returns or exchanges on nearly all items. Read the "fine print". Be advised.

Absolutely horrible customer service if you can even call it that!!! Incompetence at its finest. My order has been sitting in order confirmed for 2 weeks, when contacted they sent me a pre generated message from Kai taking no responsibility nor offering a solution. It's a shame I have to even google the company to see if they are legit. I hope I get my order and I will continue to warn others about this horrible company.

This is not a good place to shop I would advise you not to do it! They do not respond to you & they give you the option of fast delivery lies they just take your money & it comes in 10 days they do not return your delivery fees. FYI THEY DESERVE 0 STARS I SAID WHAT I SAID!

Fast processing and shipping.

DO NOT BUY FROM HERE … was going to buy a pair of shoes and noticed the pictures didn’t match the description … chatted with someone named Kai, and this person said buy at your own discretion … but, oh by the way, it’s not returnable … yeah right I’m going to buy from them … save yourself money and headaches and don’t buy here

It was cool , need a discount code lol

Buy elsewhere. Feature doesn’t allow ANY returns for a refund, only store credit. If you mistakenly order the wrong size or need to cancel an order after the fact, you’re out of luck if you ordered from Feature.com.

Do not buy from this website. They don’t know how to treat their customers and don’t care about customer service. I had ordered kids sizes and they said I had ordered adult and did not even offer to exchange. I love over 300$. Do your business at cettire or PacSun.

I ordered a size 10 Vans pair of sneakers and was so excited about them. They cost over $70. When I opened them several weeks later I pulled out a tiny pair of Vans…size 3! Why would I have ordered a size 3?!?! I immediately tried to contact customer service to start the return process and had a complete Roach Motel experience. They made it impossible to return them. I then tried to call and could never find a customer support number. That was in the fall. I am a mom and a teacher with very little time to deal with these kind of things so I mistakenly put dealing with this off. Over my spring break once I finally had time to try to talk to someone about this I finally found some numbers (4 I believe). I called all of them and got nothing. I wasn’t even able to leave a message! So, I thought I’d try to email customer support one last time and they FINALLY responded with a “Sorry about your luck but it’s too late” Best advice. DO NOT ORDER ANYTHING FROM THIS COMPANY!!!

I will never order from feature.com again they guarantee next day shipping and it’s not next day so they are false advertising on their site I ordered on 3/28 and it said guaranteed delivery by 3/29 I still have not received my order and asked for a refund and they said order had already processed but it has not been shipped so they definitely could have canceled the order! My first time ordering from this site and I won’t ever order again please be aware you will not get your order on time they have just sent me a tracking update on 4/1 I asked for at least a refund on next day shipping and they said the shipping does not include processing times well stop guaranteeing next day delivery smh

I think the shipping options are misleading. I paid for 2 day shipping and my package came 14 days later. When I asked feature who was going to reimburse me, they told me there was nothing they could do and I needed to contact the shipping company. I did that and the USPS said they don’t guarantee 2 day shipping. Feature should reconcile this. I’d also like to note that when I did reach out to feature they told me there is nothing they could do about it. The response they provided says to reach out and I have done that twice.