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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Bristol Whiteladies Rd. Tom and Joe absolutely awesome, professional, knowledgeable and clear. 20 minutes tough workout, quick shower and out feeling lighter and brighter. Spotless facilities. Sounds... Ver mais

Avaliado com 3 de um total de 5 estrelas

I booked a free trial two weeks ago with my Mrs - wasn’t too sure so a young lady named Yasmin booked me a second free trial which I attended last weekend I have just for one session a week Af... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I am so happy I found EMS studio run by Simin in Richmond and now she is opening another one in Kew. With tailored 1-2-1 training, my knee pain has gone and I had a frozen shoulder for 2 years that ha... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have been attending EMS sessions for almost 2 months. It has accelerated fitness and performance in the gym and when I go for my runs. I have the strongest core I've ever had and Firm bum. Sessions... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Academia de Ginástica
  2. Serviço de fitness e nutrição
  3. Academia
  4. Serviço de emagrecimento

Escrito pela empresa

Feel Electric EMS delivers fast and time efficient workouts to focus on Fitness, Toning & Firming and Weight Loss. It is low impact and high output to deliver health and fitness results in half the time as visiting a gym or other conventional workout routines. EMS Fitness is a one 20-minute workout per week, which used by used by Professional Athletes & Celebrities alike all over the world. Checkout the results our customers are receiving at https://Feel-Electric.com, join the future of fitness and you too can achieve your fitness goals.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

421 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 33% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I absolutely love going for these…

I absolutely love going for these sessions ..I feel much Fitter and my strength has increased greatly..and in only 20 minutes it's finished ..not like a regular gym session

11 de setembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Awful customer service

Awful customer service. Filthy facility.
Trainers have no clue.
Equipment is not FDA approved.

10 de setembro de 2024
Avaliação não solicitada
logotipo da Feel Electric EMS

Resposta de Feel Electric EMS

Dear Roo, Joseph G one of the owners here. We have no record of your details on our system. We have requested for these to be supplied.

Please NOTE FDA is USA NOT the UK / European Union and FDA stands for 'Food and Drug Administration' I can 100% categorically confirm they are Medically Approved / Certified as is all the equipment in our Health Studios for the UK / European Union and USA markets.

We have no ticket in our ticket system under this name either which can be found at https://support.feel-electric.com/ with an SLA response rate of 98% within 24 hours (Mon to Fri 9am to 5pm).

As we have multiple facilities across the UK, which location do you refer to please?

Should you be or have been a member, All customers on joining on a subscription commit to an initial 13 week health programme, which is verbally communicated, followed up by and email with summary of terms, a link to a copy of your contract and also instantly downloadable from you member account.

Alternatively we offer a Pay as You Go (PAYG) option and a single session is £80, but joining on a minimum commitment term of 13 weeks provides a 50% of more discount based on that commitment of terms, which is why the price is so very different.

Please supply any information that will allow me to investigate your claims on this review as we take these matter very very seriously within our business.

We aim to provide excellent customer services and follow the terms and conditions set out upfront with certain exception's.

Again please share and I will personally look to resolve the matter.

Best,
Joseph G
Director

Avaliado com 5 de um total de 5 estrelas

Serious stimulation!!

A warm hello when I arrived. I was taken through a thorough explanation of how everything works and the equipment. I had a questionaire check and had the body scan. My trainer, Lisa, was very informative, patient, and she knows her stuff. She stayed with me throughout the session as I followed her expertise. The session did not feel like 20 minutes and she kept me motivated. For a trial session she needed to see how I handled everything and I'm aware she will increase the intensity as I progress. She's really friendly which helps and puts you at ease. I'm definitely signing up so I can get into a routine, see results and receive some more advice on nutrition, as well as feeling electric!.

2 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I've had an outstanding experience with…

I've had an outstanding experience with Cass. His sessions have effectively targeted my back pain and consistently helped me reach my weekly goals. Since starting four weeks ago, I've noticed a significant improvement. I I have become more resilient and eagerly anticipate every session.

28 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent workout with Carl

Another great workout with Carl today. He pushed me to the limit as always and I felt encouraged to do more. 5 stars!
It's such a shame that he's leaving the company as he's an excellent trainer with great interpersonal skills.
Thank you Carl!

8 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Motivational

I have mobility problems and didn't know whether this was for me. It was truly right for me! I understood the instructions managed to do every exercise but most of all increased my motivation to do it again

23 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great workout, but not pain-free!

This is a workout with electric technology, which is kind of a mix of TENS electrical stimulation and a special suit which stimulates assisted movement during an exercise workout. It’s quite an experience, and in general I’m very impressed, but although the trainer and the equipment were excellent, the experience itself was frankly pretty uncomfortable. I am nevertheless willing to continue with it, because I believe the health benefits will be worth it. Thomas, my trainer, was excellent; very sympathetic and thoughtful, and I felt in very good hands. I’m happy to recommend it, as good value and good people.

20 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent!

Micha pushes me to get me through the work-out. When I'm encouraged it makes me believe in myself. Thank you Micha, I am enjoying my training journey with you. Julia

16 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I really enjoyed today's EMS session

I really enjoyed today's EMS session! The workout was challenging but incredibly rewarding. The personal trainer was fantastic—always there to support and push me to give my best. His encouragement made a huge difference, and I appreciated how he tailored the exercises to bring out the best in me. I'm looking forward to the next session!

18 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Worst experience

I have experienced significant frustration with this company due to their failure to cancel my subscription despite multiple requests. Even after completing all necessary payments to terminate the membership, they continue to charge me. Their lack of effective customer support further exacerbates the situation. I do not recommend using their services based on my negative experiences.

12 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely loved it

Absolutely loved it.
My PT was so lovely and understanding.
As a big disabled lady I often feel very uncomfortable but not today. I really enjoyed being pushed that little bit. In fact I enjoyed it so much ,I’ve signed up to a one a week programme and hoping to progress over next few weeks.
PT (so sorry I never asked their name) - 10/10. Thank you

29 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great studio, highly recommended

Great studio with very friendly and knowledgeable trainers. They accommodate the workout around your aims and preferences… and their smile helps to push through the excercises as hard as you can.

26 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Tangible weight and inches lost!!

I’m still recovering after Kai gave me the 5kg dumbbells, wow what a workout, exhausted doesn’t even begin to describe how I felt. But wow I’m so elated that they all push me further each time. I’ve gone from having a large extender for the vest, to a medium one to no extender in just 4 weeks. Thanks to Cass, Carl and Kai @ Clapham. It feels like torture but the results are next level. Very highly recommended and thanks Alice for the meal plans and all of your support, team effort!!!!!

17 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I have been with "feel electric" for…

I have been with "feel electric" for one year now and love it, gives me lots of stamina and strength. I have lost 2kg of fat and feel great. Highly recommend it. I go to Raynes park and my trainers are absolutely brilliant.

14 de junho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

The customer support and payment plan…

The customer support and payment plan is the worse ever. They are overcharging me and don’t fix the end date of the program. I would cancel immediately if I could. Still awaiting to hear on my request. After 5 classes didn’t feel anything positive yet. Let’s see.

7 de junho de 2024
Avaliação não solicitada
logotipo da Feel Electric EMS

Resposta de Feel Electric EMS

Hi Kamila,
Our customer care team have attempted to contact you and explain/discuss this issue repeatedly since you first messaged our designated customer support address, and we want to resolve this with you. We have struggled to make consistent contact with you however.

According to our records we have attempted the following contacts:

On Tuesday 21 May you raised your first question as an email ticket at 8:55am.
We responded to this contact at 9:45 am on Tuesday 21 May with an explanation of
your subscription.

You replied asking further questions at 12:54pm and received a further email response with an itemized reply to each of your queries at 2:22pm, both of these are still on Tuesday 21st of May.

On Tuesday 4th June at 8:39pm you created a new ticket asking for support altering your subscription end dates and studio start date.

We responded to this on Wednesday 5th June at 5:01pm.

After this we received two emails on Friday 7th at 6:21pm and 6:27pm asking for us to reply, which indicates to us there was an issue receiving our contact from Wednesday 5th June. Our opening hours are Monday-Thursday 9-5 and Friday 8-4 as you have been advised of repeatedly in our automated responses to your messages sent outside opening hours.

Since receiving this review we have attempted to contact you via email again twice, on Monday 10th June at 10:05am and Tuesday 11th June at 11:01am.

We have also attempted to call your registered contact number and left a voicemail on Monday 10th June at 10:14am and on Tuesday 11th of June at 11:06am.

We would like to resolve this with you amicably but we cannot do so if we cannot reach you. Please respond to our customer service team at your earliest convenience where we can arrange time for a telephone call to resolve any and all queries and concerns you have regarding your Account.

All the best,
Feel Electric Team

Avaliado com 5 de um total de 5 estrelas

Lisa was brilliant

Lisa was brilliant, the right amount of motivation given and the chat was what I needed as she could sense that I was having a bit of a hard time personally and just really took the time to listen to me and support me.

5 de junho de 2024
Avaliação não solicitada

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