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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Bristol Whiteladies Rd. Tom and Joe absolutely awesome, professional, knowledgeable and clear. 20 minutes tough workout, quick shower and out feeling lighter and brighter. Spotless facilities. Sounds... Ver mais

Avaliado com 3 de um total de 5 estrelas

I booked a free trial two weeks ago with my Mrs - wasn’t too sure so a young lady named Yasmin booked me a second free trial which I attended last weekend I have just for one session a week Af... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I am so happy I found EMS studio run by Simin in Richmond and now she is opening another one in Kew. With tailored 1-2-1 training, my knee pain has gone and I had a frozen shoulder for 2 years that ha... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have been attending EMS sessions for almost 2 months. It has accelerated fitness and performance in the gym and when I go for my runs. I have the strongest core I've ever had and Firm bum. Sessions... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Academia de Ginástica
  2. Serviço de fitness e nutrição
  3. Academia
  4. Serviço de emagrecimento

Escrito pela empresa

Feel Electric EMS delivers fast and time efficient workouts to focus on Fitness, Toning & Firming and Weight Loss. It is low impact and high output to deliver health and fitness results in half the time as visiting a gym or other conventional workout routines. EMS Fitness is a one 20-minute workout per week, which used by used by Professional Athletes & Celebrities alike all over the world. Checkout the results our customers are receiving at https://Feel-Electric.com, join the future of fitness and you too can achieve your fitness goals.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

421 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 33% das avaliações negativas

Normalmente responde dentro de 1 semana

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Avaliado com 3 de um total de 5 estrelas

Be aware of fees

The session was great, and I can feel my muscles worked! However, be aware of the costs and fee setup if you decide to sign up. I signed up for a 2-week trial, but it turned out it wasn’t. The person at the venue made a mistake and tried to return the money to me. I contacted customer service; it wasn’t easy, but I managed. However, I was told I would have my money back. Some weeks went by, and the money never made it to me. Six months later, after countless communications with this guy “Joe,” the money owed to me was never returned. They are lucky to keep my money! It’s a shame because I enjoyed the session, but I won’t go back. I’ll stick to the gym and workout class instead.

Update:
I returned the undergarment that I never used. I communicated with 'Joe' via email, and he stated that once the undergarment was returned, I would receive my refund. Obviously, I never received my money back! So, did I pay your fees for nothing? I have sent many emails, but I never received a reply. It's strange that 'Joe' has suddenly disappeared off the face of the earth! I wanted to ensure that you provided clear instructions and explained the setup fee, etc., with a visual explanation sheet or something similar so that we can understand clearly. Being deaf, I prefer visual explanations, if you understand what I mean. I hope this will help you be more aware.

15 de maio de 2023
Avaliação não solicitada
logotipo da Feel Electric EMS

Resposta de Feel Electric EMS

Hello Levent,

Thank you for taking the time to leave us feedback. We’re so pleased that you enjoyed your EMS sessions at Feel Electric and are happy to hear that you felt the benefits of those sessions as quickly as you did.

Regarding your complaint about fees, I understand that this must be a frustrating situation for you. You signed up for and agreed to a subscription programme with a membership set-up fee. This fee covered the cost for your specialized water retention base layer or undergarment.

Unfortunately, we are not able to accept the return or refund of worn or used undergarments. As our specialized base layers are worn for exercise and are designed for sweat and water retention it would be unhygienic and potentially unsafe for us to allow a return or refund of these items once the packaging has been opened.

We are sorry this policy of ours has inconvenienced you and we do believe it is a shame you do not wish to return to Feel Electric, given that you already have your specialized base layer and enjoyed your sessions much we’d love to have you back and really help you make the most of the undergarments you purchased.

Kind Regards,
Feel Electric.

Avaliado com 5 de um total de 5 estrelas

I attended for free trial with Adam in…

I attended for free trial with Adam in wilmslow. The session was really beneficial with everything explained in a positive way, the workout session was suitable for my fitness level. Unfortunately due to financial commitments not able to join at present but if joining fee ever has offers and sign up terms were less like 2 months instead of longer then this maybe something that coukd work.

5 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thanks Adam at Feel Electric Wilmslow

Thanks Adam at Feel Electric Wilmslow. A great help and support as always. 5 stars perfect rating as always.
My back has been hurting so Adam was great at recommending a different mode to help ease my back and suitable exercises to make it feel much better.
Thanks again my back is good as new. Happy Christmas all.

18 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Plus point about Feel Electric is that…

Plus point about Feel Electric is that we get to workout with different trainers, I do have two of my favourites, not going to lie about that…now I have to add another to my list of favourites…Rebecca, another amazing workout session, different workout techniques, she definitely pushed me and motivated me. I definitely felt the workout the next day or two maybe 3….lol

9 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

towards my target weight

Phoebe is one of the best instructors. she is open for discussion for my best training routines to reach my goals of fat burning. she is very caring . i enjoyed todays session and looking forward for more .

keep the good work phoebe

28 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Feel Electric Fulham

This was week 2 for me and my second session - I am already seeing results and I can’t wait to see what more I can achieve in the next 2-3 months. Trainer is awesome, facilities always very clean and the work out is hard but super fun. I am so happy I made the decision to join this program.

25 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Moved to Wilmslow last summer and gym…

Moved to Wilmslow last summer and gym hunting was a bit of a mission. Either sketchy leisure centres or posh boutique places that made me feel uncomfortable. Luckily, a couple of people around here pointed me to FeelsElectrics, specifically recommending Adam.
Been doing a couple of sessions a week, tweaking my diet, throwing in a few runs, and I'm actually seeing some pretty awesome results. Adam's a blast to work with—super tuned in and makes every session a good time. Now, not only am I feeling good about my weight, but Adam's mixing things up, targeting the areas I want to tone up.
And their website is a lifesaver for bookings and last-minute changes. It's just easy
All in all, working out with Adam at FeelsElectrics has not only got me feeling confident but has made the whole fitness thing surprisingly fun and flexible.

21 de novembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Fly-by-night, unscientific fad,

Agreed on a series of appointments with me... before the first appointment they cancelled all of them. And preceded to book me in for 13 random appointments at times when I was not available to attend, such as times I was at work, taking my child to school or even away for Christmas. I had told them that I could only attend on the original dates, which were booked when I signed up.
I could not communicate with their customer services because their contact page on the website was not working. Not Electric.
They sent me 25 emails informing me of the new appointments which they had decided on. So I went on their site and immediately cancelled all of them.
Only to later discover that they were taking money from my bank account for appointments which I had not made, had not attended and had cancelled in any case before they had begun.
Absolutely no trust in this organisation and in any case no scientific evidence to show this does anything to improve health and certainly doesn't increase weight loss because the treatment is not aerobic.
Fly by night organisation.

24 de outubro de 2023
Avaliação não solicitada
logotipo da Feel Electric EMS

Resposta de Feel Electric EMS

Hi Romany,
I am sorry that we have not been able to contact you to even attempt to resolve the issues you were having with your experience in our Feel Electric Studios. I am happy to discuss and reply to your concerns through this medium, however.
First and foremost, EMS Training has a grounded scientific basis supported by numerous scientific studies that extoll its benefits to an individual’s health and wellbeing, particularly in improving muscle endurance, muscle mass and strength. Further studies have also been conducted into the rehabilitation benefits of EMS training for helping with muscular injury and mobility in the elderly.
Our subscription programme does not charge per session booked in. Our payment model is, and has always been, a weekly subscription which charges your account at a regular interval and in return your account is granted a set number of credits which can be used to book your sessions. When you signed up for the subscription in the studio you were given full access to the terms and conditions of that programme and informed of these weekly payments. As a result, we can guarantee we were not individually or erroneously charging for any sessions booked in our diary.
Furthermore, as an appointments-based business, our booking system is a self-service programme, your sessions and appointments are to be managed by our members on their individual account portals through our website. Our team members stand ready to assist if members cannot find the booking slots they need or if they need to rebook a session that has previously been booked in by mistake or can no longer be attended.
Finally, our Customer Service portal is accessible through numerous avenues on our website and the information for a direct link to its web page is included on studio posters throughout our sites as well as by request to any of our staff members and through a link on our website. All queries directed there are responded to within 2 working days.
On a more direct note for your specific case, we have record of various members of our customer service team have attempted to contact you in the past week so that we could investigate the claims you have made in this review but when our agents declare where they are calling from, we have been met without a response and the phone being hung up.
We understand you may have frustrations if something has gone wrong with your account but to understand your concerns and resolve them, we do need up to date contact information and the desire for you to work with us while we investigate.
All the best,
Joseph Gourvenec, Director

Avaliado com 5 de um total de 5 estrelas

Amazing

Amazing, fantastic, well-received by my personal trainer
Feel comfortable during the section, and I strongly recommend

14 de outubro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I love EMS..

I love EMS... I have a bad hip so this is great for me as you feel the benefits without having to move around too much. The trainers are lovely and the sessions only 20 mins. I have really seen and felt the benefits and cant wait for my next session... I would recommend to all fitness levels, and ages it is great

3 de outubro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

5 stars excellent!

Really good actually pleasantly surprised, nice people and it hit the regions needed, only took 20 minutes too so really worth considering!

2 de outubro de 2023
Avaliação não solicitada

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