There was an issue with one of the items purchased but the customer service was spot on and the problem was resolved quickly. Super quality product and 5 star communication. Would recommend.
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Veja o que dizem as avaliações
Excellent lights with a rubber weather sealing gasket around each bulb. Add a plug in dimmer and you can set the level easily. The bulbs have also lasted extremely well. Good company, swift delivery... Ver mais
A empresa respondeu
Wanted to re-order 4 sets of lights. O add to our existing set. Spoke to the gentleman and explained I don’t have the boxes anymore. Gave a few details and hey presto he got the original order from ov... Ver mais
A empresa respondeu
Festoon lighting for 365 days per year outside use - appears very solidly constructed with proper sprung contacts in the bulb holders and good seals around the led bulbs I purchased separately for the... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Iluminação
- Designer de iluminação de paisagens
- Fornecedor de lâmpadas
- Loja de móveis ao ar livre
Escrito pela empresa
Our mission is to provide high quality Festoon Lighting systems to brighten any event, business or home. Made in the North West of England, our fantastic range of indoor and outdoor lighting features our own brand of high quality made to measure festoon lighting, as well as easy to install connectable sets from market leading brands. Specialising in bespoke work, we pride ourselves on our customer service to ensure we can design a festoon lighting system that meets your exact requirements.
Informações de contato
Astley Lodge, 2 Queens Road, PR7 1JU, Chorley, Reino Unido
- +44 (0)1257 795186
- info@festoonlighting.com
- festoonlighting.com
4,8
Excelente
221 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent service
Excellent service. I spoke with a guy on the phone, he was very helpful, answered my questions fully and now I have the festoon lighting I subsequently ordered I can say honestly. Excellent quality, well packaged and a prompt delivery too. Thank you very much! 😊
15 de março de 2024
Resposta de Festoon Light
Hi Tony, thank you very much for your kind words and feedback about the product and service. If you need anything please just let me know. Josh
Resposta de Festoon Light
Hi Steven, thank you very much for your review. We are really sorry that the first delivery got returned by the courier. As mentioned in our emails to you that was out of our control. We are glad the second order has arrived with you. If you need anything else from us please let us know we would be more than happy to help! Josh
Good Quality
Prompt and very focused product support for queries and good quality products. I would have given 5 star but there is a little inflexibility in cable sizes and configuration. I needed 2M extensions and 1m bulb spacing but had to do with 3M extensions and 0.5m spacing in the drop festoons within the 365 product range. Whilst I now have to commit to some modifications during the install these are good quality festoon lights and I'm happy with the purchase
7 de março de 2024
Resposta de Festoon Light
Hi Paul, thank you very much for your review. We appreciate the kind words regarding the quality of the product. We are really glad you are happy with the purchase. We will certainly take on board the criticism regarding the length of our extension cables available. Having a constant flow of stock is something that we are trying to improve for the future!
If you need any help or advise moving forward please let me know we would be more than happy to help!
Josh
The team were amazing
The team were amazing, I had to return the lights twice to get the right brightness. they sent the replacements even before I had returned the originals. Outstanding customer experience and service well done!
15 de janeiro de 2024
Resposta de Festoon Light
Hi Di, we really apprecaite your kind words and taking time to review our service!
It is paramount to us that our customers get their installation as they want and we will always do everything we can to ensure this is achieved. Thank you once again, please let us know if you ever need anything! Thank you! Josh
Resposta de Festoon Light
Thank you Tim, we really appreciate the review. If you ever need anything please do not hesitate to reach out to us. Josh
Quick and excellent service
1 de março de 2024
Resposta de Festoon Light
Hi Paul, we really apprecaite you taking time to review your order. Thank you for your kind words, if you need anything please let us know, Josh
Excellent quality would happily…
Excellent quality would happily recommend these outdoor lights.We are very pleased with our purchase,
9 de fevereiro de 2024
Resposta de Festoon Light
Hi Pamela, thank you very much for your kind words. We are so happy you are pleased with your lights. We have spent a lot of time on the Connect365 range and are glad that you can see the benefits in your installation. If you need anything please reach out to us. Josh
good quality light festoons.
8 de janeiro de 2024
Resposta de Festoon Light
Thank you for taking time to review our service, Clive. It is greatly appreaciated - if you need anything please reach out to us. Josh
What they did was to deliver when they…
What they did was to deliver when they said they would
26 de fevereiro de 2024
Resposta de Festoon Light
Thank you for your honest review. Sometimes the simple stuff is all that is needed. We apprecaite you taking time to review our product and service. If you need any help or advice in the future please contact us. Thanks, Josh
Great items delivered quickly and just…
Great items delivered quickly and just as described
23 de fevereiro de 2024
Resposta de Festoon Light
Thank you Paul, We apprecaiate you taking time to review our service. If you ever need anything please do not hesitate to reach out to us. Josh
Resposta de Festoon Light
Hi Steve, thank you for your review of our product and service. We are so happy you are pleased with your lights. If you need anything please reach out to us. Josh
My third string of these festoon…
My third string of these festoon lights. They really bring our garden’s seating area to life.
24 de janeiro de 2024
Resposta de Festoon Light
Thank you for your kind words, Graham. If you ever need any help with your lights please let us know. Josh
Took my money even though no stock and…
Took my money even though no stock and took 10 days to refund
7 de dezembro de 2023
Resposta de Festoon Light
Hi Steve
Thank you for taking time to review our service. Please accept our apologies for the time taken for the refund to reach your account.
We experienced a fault with our website that allowed customers to order items that were out of stock. We can only apologise for this. We are a small team and we do everything in our power to fix any system faults like this as soon as they are brought to our attention.
We understand your frustration at having to wait 10 days for the refund to arrive in your account however please understand we have no control over how many working days Shopify takes to refund your order. (Normally up to 7 working days).
Please be assured the refund was processed as soon as the request was made by you. I have emailed over to you the time stamped screenshots of the email time and the refund time.
We would love the opportunity to make this up to you and have already reached out to you on the email from which your order was placed. Please respond directly to this email or get in touch with us at info@festoonlighting.com.
We hope to hear back from you soon.
Kind regards
Josh
First delivery didn’t arrive though we…
First delivery didn’t arrive though we were home. Second arrived but included the wrong product. Not good.
6 de dezembro de 2023
Resposta de Festoon Light
Hi Peter
Thank you for taking time to review our service. Please accept our apologies for the delay that you experienced with the delivery and the issue with the wrong items.
We are extremely sorry for the issue that occured with the courier, we use UPS as we have found them to be the most reliable service and can only apologise for your experience with them. We did get in contact with the courier directly on your behalf following the missed delivery and ensured that the item was delivered on the next working day.
We would love the opportunity to make this up to you. We have not yet received an email from you regarding the incorrect product, if you could please get in touch directly and let us know which product from your order is incorrect we will get that replaced for you straight away.
We have emailed you from our customer care email info@festoonlighting.com and hope to hear from you soon so that we can get this resolved.
Kind regards
Josh
Resposta de Festoon Light
Hi Jenny
Thank you very much for your kind words. Hope your lights are looking great. If you need anything from us please let us know
Josh
Great product and service
Firstly, great product.
Secondly, quick and convenient customer service.
23 de novembro de 2023
Resposta de Festoon Light
Thank you! We really apprecaite your feedback it means a lot. If you need anything from us in the future please dont hesitate to reach out
Lovely and very helpful company!
30 de novembro de 2023
Resposta de Festoon Light
Thank you Helen! Have a great Christmas :)
Very good quality.
28 de novembro de 2023
Resposta de Festoon Light
Thank you for taking time to review our service, Nicola. If you need anything please let us know
Josh
Great service from this company
The guys at festoon lighting were really great and helpful , we were on a time constraint and needed the festoon asap, and they pulled it out of the bag for us . Great service and will definitely not hesitate to use them again
27 de novembro de 2023
Resposta de Festoon Light
Thank you very much for your kind review, Gordon. It means the most to us. Should you need anything in the future please do not hesitate to contact us. We hope everything is looking great
Josh
Well made sturdy outdoor lighting…
Well made sturdy outdoor lighting string.
Very happy with this
22 de novembro de 2023
Resposta de Festoon Light
Thank you, Marty. The quality is something we have spent a lot of time getting right. We aprecaite your kind review
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