There was an issue with one of the items purchased but the customer service was spot on and the problem was resolved quickly. Super quality product and 5 star communication. Would recommend.
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Veja o que dizem as avaliações
Excellent lights with a rubber weather sealing gasket around each bulb. Add a plug in dimmer and you can set the level easily. The bulbs have also lasted extremely well. Good company, swift delivery... Ver mais
A empresa respondeu
Wanted to re-order 4 sets of lights. O add to our existing set. Spoke to the gentleman and explained I don’t have the boxes anymore. Gave a few details and hey presto he got the original order from ov... Ver mais
A empresa respondeu
Festoon lighting for 365 days per year outside use - appears very solidly constructed with proper sprung contacts in the bulb holders and good seals around the led bulbs I purchased separately for the... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Iluminação
- Designer de iluminação de paisagens
- Fornecedor de lâmpadas
- Loja de móveis ao ar livre
Escrito pela empresa
Our mission is to provide high quality Festoon Lighting systems to brighten any event, business or home. Made in the North West of England, our fantastic range of indoor and outdoor lighting features our own brand of high quality made to measure festoon lighting, as well as easy to install connectable sets from market leading brands. Specialising in bespoke work, we pride ourselves on our customer service to ensure we can design a festoon lighting system that meets your exact requirements.
Informações de contato
Astley Lodge, 2 Queens Road, PR7 1JU, Chorley, Reino Unido
- +44 (0)1257 795186
- info@festoonlighting.com
- festoonlighting.com
4,8
Excelente
221 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great Quality and Service
Really responsive technical service to ensure I purchased the correct product.
Arrived the day after ordered, well packed robust product.
Bought 3off 5m lengths and installed the next day.
Unfortunately one length was faulty. Contacted customer service and a replacement was sent out the same day, no fuss no quibble!
Very rarely do i give 5 stars, however based on the quality of the product and the excellent customer service it is well deserved. Recommended!
25 de junho de 2023
Resposta de Festoon Light
Thank you for your kind words. We appreciate that so much! We try to offer the best customer service we can and if something goes wrong it down to us to make sure it gets sorted asap.
If you need anything else from us in the future, please do not hesitate to contact us. Thank you again, Josh
Great lights, great service!
Great lights, very prompt delivery and helpful customer service. Many thanks!
3 de julho de 2023
Resposta de Festoon Light
Hi Megan, thank you very much for your kind words! If you need anything please contact us and we will help as best we can
Resposta de Festoon Light
Thank you Annette!
Great CS.
I bought 5 connectable festoon lights in 2020. Brilliant service, arrived quickly. I've had a few issues with them since my purchase, with the whole set and a couple more, all replaced without question. I have only had email replies from Josh who has always been professional and quick to respond.
10 de abril de 2023
Avaliação não solicitada
Resposta de Festoon Light
Hi Helen, thank you for the honest review! We will always look after our customers. Your kind words mean the world to us. If you ever need anything else please let us know - Josh
Festoon Light
Festoon Light, and Josh in particular, were really very helpful and professional. We had a problem with delivery, which was beyond their control, but they took over and dealt directly with the courier company to resolve. Would definitely recommend and will use again. Thank you.
25 de junho de 2023
Brilliant lights
13 de junho de 2023
Great service & help from Josh
Great service & help from Josh. Festoon lights are excellent quality
Highly recommend 👍
18 de junho de 2023
Resposta de Festoon Light
Thank you Juliet! We are extemely glad that you like them!
Please contact us should you need anything!
Super fast delivery for great piece of kit
Super fast delivery. A clearly well made and durable festoon harness. The bulbs we purchased took a little, but reassuring effort to insert into the harness, highlighting their waterproofness. I'm definitely contemplating more harnesses for other parts of the garden / patios.
12 de junho de 2023
Resposta de Festoon Light
Hi Stephen
Thank you for your kind review. Yes the bulbs certainly show their effectiveness against the elements when inside the 365 Harness.
If you need anything from us please do not hesitate to contact us.
Thank you! Josh
quick and efficient, good product
good product delivered quickly with excellent customer service when I had a query.
30 de maio de 2023
Resposta de Festoon Light
Hi Susan,
Thank you so much for your kind words!
We hope you enjoy your lights. If you ever need anything from us please email over
Kind regards
Josh
Helpful on the phone when I needed…
Helpful on the phone when I needed advice on what to order. Lights arrived quickly once the order was placed.
11 de junho de 2023
Resposta de Festoon Light
Hi Richard
Thank you for your review! We really hope you enjoy your lights.
If you need anything from us please dont hesitate to contact us.
Josh
Excellent service.
Excellent service.
Prompt postage and item arrived as described.
A+
7 de junho de 2023
Resposta de Festoon Light
Thank you Iain! We really appreciate you taking the time to review our product.
Wishing you all the best. If you need anything please contact us
Josh
I purchased a 16 lamp holder festoon…
I purchased a 16 lamp holder festoon for lighting a workshop. A perfect low cost low energy lighting solution used in conjunction with 9w warm white Led bulbs. Very simple to install - just hang it up and plug it in.
30 de maio de 2023
Really pleased with our festoon lights
Really pleased with our festoon lights! Good quality, delivery was quick great company!
21 de maio de 2023
Very helpful
17 de maio de 2023
Resposta de Festoon Light
Hi Andrew,
Thank you for your kind words as always!
Kind regards
Josh
very helpful and easy to deal with.
10 de maio de 2023
Resposta de Festoon Light
Thank you for your review! Josh
Great service and product is great too
17 de maio de 2023
Resposta de Festoon Light
Hi Mark
Thank you for your kind words.
Your bespoke festoon was the first of its kind this year. Thank you for trusting us to make that for you. We hope it looks great
Kind regards
Josh
Resposta de Festoon Light
Hi Pan
We are really sorry to hear that your Fairy Lights did not work for you. We understand how frustrating that must be!
We noticed on your order that you didnt order a starter cable and that may be why your ConnectGo Fairy Lights are not in working order. As per the listing they do require a power source.
If you contact us directly we would be more than happy to send you a free power source in order to get this working for you. Alternatively we can replace any pre-existing power source and/or lights if you purcahased those from elsewhere.
We have emailed you and hope to hear from you soon so that we can get this sorted.
Kind regards
Josh
Great product suoer helpful when…
Great product suoer helpful when Inordered the wrong stuff by mistake
11 de maio de 2023
Resposta de Festoon Light
Hi Anne,
Glad that you are finally sorted with your lights!
Thank you for your review - I hope they are looking great for you.
Kind regards
Josh
Excellent advice when ordering and…
Excellent advice when ordering and super quick delivery! Would highly recommend!
4 de maio de 2023
Resposta de Festoon Light
Thank you! We will always try and offer the best advice that we can.
Kind regards
Josh
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