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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Theresa Gahren is one of the most unprofessional frauds I have ever had the displeasure of interacting with. Lies to patients. Lies to contacts. Does not help- is not available when patients are... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

This place only cares about money and shatter proof patients. The director of therapy only cares about money and filling the next bed. They are way understaffed while constantly taking more people in.... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

FHE Health is more than a rehab, its a place for transformation. I had some reservations at first, but they were dispelled quickly. I have been through an inpatient stay more than once and they keep c... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I can't thank FHE Health enough for the positive changes they brought into my life. The dedication of the staff and their willingness to take feedback seriously truly impressed me. The improvements in... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Centro de Tratamento de Dependência Química
  2. Alcoólicos Anônimos
  3. Centro de Reabilitação
  4. Hospital psiquiátrico
  5. Serviço de saúde mental

Escrito pela empresa

FHE Health is a nationally recognized, dually accredited behavioral health treatment provider based in Deerfield Beach, Florida, serving families throughout the United States. We offer a full continuum of care, including medically supervised detox, residential treatment, and outpatient services for substance use disorders and co-occurring mental health conditions. Our multidisciplinary team delivers medically integrated, evidence-based care for addiction, mood disorders, anxiety, trauma-related conditions, and other behavioral health diagnoses. FHE Health is licensed by the Florida Department of Children and Families (DCF) and the Agency for Health Care Administration (AHCA), and accredited by both The Joint Commission and CARF. Known for our modern, science-driven approach, we combine clinical expertise, innovative therapies, and compassionate care to help patients restore health, function, and long-term stability.


Informações de contato

2,5

Ruim

O TrustScore é 2.5 de um total de 5

48 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,5

Todas as avaliações

(48)

5 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

My experience at FHE Health was…

My experience at FHE Health was genuinely positive. The team's attentiveness to my individual needs and the clean living conditions made me feel comfortable and supported during my stay. Their commitment to offering continued support after the program is reassuring. I would certainly recommend FHE Health for those seeking addiction recovery.

12 de novembro de 2023
Avaliação não solicitada
logotipo da FHE Health

Resposta da FHE Health

Hi Jaylen, thank you for sharing your positive experience at FHE Health! We're thrilled to hear that you felt comfortable and supported, and that our team provided attentive care and clean living conditions during your stay. We wish you continued blessings and happiness in your recovery journey. Stop by any time to catch up! 💙

Avaliado com 5 de um total de 5 estrelas

FHE Health provided me with a solid…

FHE Health provided me with a solid foundation for my recovery journey. The staff's dedication to personalized care and the improvements in living conditions made my experience better than I expected. Their commitment to aftercare support is evident, ensuring clients are well-equipped post-detox. I would recommend FHE Health to those seeking addiction recovery.

8 de outubro de 2023
Avaliação não solicitada
logotipo da FHE Health

Resposta da FHE Health

Hi Kelvin, thank you for your recommendation! We are glad to hear that the personalized care you received, coupled with our Aftercare program have provided a solid foundation for your recovery journey. We truly appreciate your kind words about our staff members and facility, and we look forward to hearing more updates in your bright future ahead! 😊

Avaliado com 5 de um total de 5 estrelas

My daughter's journey at FHE Health

My daughter's journey at FHE Health speaks volumes about the center's dedication. They faced a myriad of challenges during their stay, but the staff's relentless support and accountability helped them overcome obstacles. Today, they celebrates his one-year anniversary of sobriety and better mental health, thanks to FHE Health. Their emphasis on support, even post-treatment, sets them apart. My daughter's gratitude and health are testaments to the life-changing impact of FHE Health.

23 de outubro de 2023
Avaliação não solicitada
logotipo da FHE Health

Resposta da FHE Health

Hi Cruz, thank you so much for sharing your daughter's incredible journey. We're happy to hear about her one-year anniversary of sobriety and improved mental health. Our team is dedicated to providing continuous support and accountability, and we're glad it's made a lasting impact. We truly appreciate you taking the time to share your positive experience with others and we can't wait to hear more updates during your daughter’s bright future ahead. 💙

Avaliado com 5 de um total de 5 estrelas

Making my call for help was tough

Making my call for help was tough, i didn't know what would happen with my job or family, but i finally realized that I wouldn't have anything if i didn't seek help. As someone in law enforcement I worked with my union to get help and do not regret it. They have an excellent shatterproof program and they were true professionals. My experience not only empowered me but changed my life for the better. If you are on the fence make that call.

1 de novembro de 2023
Avaliação não solicitada
logotipo da FHE Health

Resposta da FHE Health

Hi Landon, thank you so much for sharing your positive experience with our Shatterproof program. We're grateful to hear that we were able to provide the help and support you needed during a difficult time. Keep up the great work in your recovery and we look forward to hearing more updates in your bright future ahead! 😊

Avaliado com 5 de um total de 5 estrelas

My time at FHE Health was truly an…

My time at FHE Health was truly an eye-opener. As a newcomer seeking help for the first time, I had my reservations. But FHE Health quickly proved me wrong. The staff's unwavering commitment to my well-being and their personalized approach to treatment left me feeling valued and heard. The improvements in the living conditions were a pleasant surprise, making the detox environment more comfortable and supportive. What touched me most was their upgraded aftercare support, demonstrating a genuine commitment to clients' long-term recovery. FHE Health has transformed my perspective on addiction recovery centers.

12 de outubro de 2023
Avaliação não solicitada
logotipo da FHE Health

Resposta da FHE Health

Hi Kiaan, thank you so much for your kind and thoughtful review! We're happy to learn that our staff's dedication and personalized approach helped you feel comfortable and at ease. We are equally glad to hear that our staff's compassion, knowledge, and support positively impacted your experience. Thank you again for taking the time to share your feedback with us. Please stop by any time for a visit! 💙

Avaliado com 5 de um total de 5 estrelas

Therapists listened to my concerns

Therapists listened to my concerns. It was a sanctuary doing a very rough time in my life. The atmosphere was supportive and safe. Something that was very important for this time in my life. I recommend this place without hesitation. Excellent program for first responders and PTSD. Staff including Dr. Sachi are amazing.

2 de novembro de 2023
Avaliação não solicitada
logotipo da FHE Health

Resposta da FHE Health

Hi Peyton, thank you so much for sharing your positive experience with others! We're glad that our therapists provided a supportive and safe atmosphere during a difficult time in your life. We appreciate your recommendation and are proud to offer a transformative program for first responders. We will be sure to share your kind words with Dr. Sachi and our staff members!

Avaliado com 5 de um total de 5 estrelas

They are the professionals

They are the professionals! my experience here was nothing short of exceptional. I can't say enough good things about the BHTs and the therapists. Also the cooks and the cleaning staff were always so nice and had a smile on their face. Without question I would recommend FHE to anyone who needs mental health assistance.

30 de outubro de 2023
Avaliação não solicitada
logotipo da FHE Health

Resposta da FHE Health

Hi Leif, thank you so much for your kind words and 5-star review! We're thrilled to hear that your experience was exceptional. We truly apprecaite you taking the time to share your experience with others. Please stay in touch and stop by any time to visit! 💙

Avaliado com 5 de um total de 5 estrelas

I highlight recommend FHE Health

I highlight recommend FHE Health. It's meant so much to me. It's not just been a lifeline, not just a detox center, but a restart on my life. My therapist took my concerns seriously and i was provided with a pathway to a better future. Of course they can't force you to take the path. But they gave me the environment and support to start down that journey. They provide better care than anywhere I know and that's why I recommend them.

1 de outubro de 2023
Avaliação não solicitada
logotipo da FHE Health

Resposta da FHE Health

Hi Kashton, thank you so much for your kind words and recommendation! We're thrilled to hear that our program has had such a positive impact on your life. Providing a supportive environment for our clients is our top priority. Wishing you all the best on your journey to a better future! 💙

Avaliado com 5 de um total de 5 estrelas

This place is a beacon for hope

This place is a beacon for hope for those seeking help. I went to FHE for depression and trauma i've been dealing with for most of my life. I was initially hesitant, but their dedication won me over. The compassion and expertise of the staff are truly impressive. They have so many experts on their campus as well as well run groups with other patients. I left FHE with a deeper understanding of my condition and the tools i needed to lead a healthier life.

13 de outubro de 2023
Avaliação não solicitada
logotipo da FHE Health

Resposta da FHE Health

Thank you so much for sharing your positive experience, Sullivan! We are happy to hear that our team was able to provide you with the support and tools you needed for a healthier life. Your kind words truly mean a lot to us. 💙
Take care and stop by any time for a visit! 😊

Avaliado com 5 de um total de 5 estrelas

I can't thank FHE Health enough

I can't thank FHE Health enough for the positive changes they brought into my life. The dedication of the staff and their willingness to take feedback seriously truly impressed me. The improvements in living conditions and aftercare support make it clear that FHE Health is on the path to providing even better care. It's a detox center I wholeheartedly recommend and the follow-up of their alumni team is amazing as well. I've been to other places, but FHE is just better.

10 de outubro de 2023
Avaliação não solicitada
logotipo da FHE Health

Resposta da FHE Health

Thank you so much for your thoughtful review, Salvatore! We appreciate your kind words about our dedicated staff members, recently updated residences and patient feedback process. It's great to hear you recommend our Detox program and value our Alumni and Aftercare support. We truly appreciate you taking the time to share your experience, and we wish you continued blessings and good health in your recovery! 💙

Avaliado com 5 de um total de 5 estrelas

The team here went above and…

The team here went above and beyond-especially the bht team- to make sure my stay was working for me. I came in with several medical issues as well which were taken into account and they helped me see specialists for. You can tell they care and it's not just about a paycheck for them, there's something different about this place. I couldn't be more grateful for my experience. Give them a call if you or someone you know could use treatment

12 de outubro de 2023
Avaliação não solicitada
logotipo da FHE Health

Resposta da FHE Health

Hi Kendrick! Thank you so much for your kind words and for sharing your positive experience with others. We are happy to hear that our team went above and beyond to ensure your stay was comfortable and that your medical needs were addressed. We wish you the very best of health and happiness in your recovery journey. Please stop by any time for a visit! 😊

Avaliado com 5 de um total de 5 estrelas

I stayed at F-H-E for over a month and…

I stayed at F-H-E for over a month and it was just better. The alumni program is great, there are meetings on campus and in the end, i'm happy I choose FHE. If your insurance will cover all or some of it, i absolutely recommend giving them a call (they will be able to tell you). It's the best place I've been to and was a really important step for me in my journey. Thanks F-H-E team!

25 de outubro de 2023
Avaliação não solicitada
logotipo da FHE Health

Resposta da FHE Health

Hi Malik, thank you for sharing your positive experience! We're thrilled to hear that our alumni program and campus meetings were beneficial for you. We appreciate your recommendation and are glad to have played an important role in your journey. Keep up the great work in your recovery and we look forward to hearing more updates in your bright future ahead! 😊

Avaliado com 5 de um total de 5 estrelas

FHE Health is more than a rehab

FHE Health is more than a rehab, its a place for transformation. I had some reservations at first, but they were dispelled quickly. I have been through an inpatient stay more than once and they keep changing things. The therapists listen to you and put together a program track that makes sense for you. They're dedicated to their patients and i hole heartedly recommend FHE for addiction treatment. Also - there are also mental health patients here, sometimes you do end up in the same groups, which I know some people may not like, but it doesn't feel like a staffing thing, sometimes it just makes sense for us to discuss the same problems.

15 de outubro de 2023
Avaliação não solicitada
logotipo da FHE Health

Resposta da FHE Health

Hi Austin, thank you for your kind words! We're thrilled to hear that our dedicated therapists were able to create a program track that made sense for you. We appreciate your recommendation and we are always here to provide support. We wish you continued blessings in your recovery journey! 😊

Avaliado com 5 de um total de 5 estrelas

My stay at FHE health was life…

My stay at FHE health was life altering. They deliver quality care that met me where i was. The team and staff members were caring, compassionate and kept the place very clean. It is a healing environment where you can lean what you need to live a more full life. I left FHE with a deeper understanding of my condition and the toolset i needed to lead a healthier life. I continue my work with the alumni team and will continue to!

20 de outubro de 2023
Avaliação não solicitada
logotipo da FHE Health

Resposta da FHE Health

Hi Quenton, thank you so much for sharing your positive experience with others. We are thrilled to hear that our team provided quality care, compassion, and a clean environment. We are committed to helping our clients lead healthier lives and are glad to have you as part of our alumni! Stop by any time to catch up! 💙

Avaliado com 1 de um total de 5 estrelas

No follow up on their end, what a joke this place has become!!

Called and emailed like they said in the rebuttal they gave to my review....and they put me on hold several times and have not answered my email. This place is rapidly going downhill. Do not go here. There are other programs for first responders.

26 de julho de 2023
Avaliação não solicitada
logotipo da FHE Health

Resposta da FHE Health

Hi Robert,

We are disappointed to read your criticisms of our program, but we appreciate you bringing these concerns to light.

We are pleased to hear that you felt a strong sense of community while participating in our Shatterproof FHE Health program for first responders. This program is known and respected as a supportive, safe, and transformative environment for first responders, filled with opportunities to develop the necessary skills and tools to thrive in recovery.

We are proud of the recent completion of our newly renovated Shatterproof FHE Health treatment building, a cutting-edge space dedicated to serving the unique behavioral health needs of the first responder population. Shatterproof patients can enjoy a range of newly updated amenities including remodeled residences, our top-notch cafeteria, our freshly installed professional volleyball court, our recently expanded on-site gym and fitness studio, our innovative breathwork program, as well as acupuncture, yoga, nutritional planning, and more.

We are continuously dedicating resources to ensure our facility offers the best possible environment to help first responders recover. Our investments into Shatterproof FHE Health are a testament to our ongoing commitment to providing the highest levels of care and support for those who have served their communities so selflessly.

If you would be willing to have a conversation about your feedback, the best way to reach us is at (888) 610-3531, or you can email fhecare@fherehab.com. We welcome the opportunity to speak with to better understand and address your concerns.

Thank you,

FHE Health Quality Assurance

Avaliado com 1 de um total de 5 estrelas

Admissions was pushy and made it seem…

Admissions was pushy and made it seem like they were calling to "check in". I was given a false sense of what the program provides. Massage!! 5 minutes of a seated back massage in a dark group room. They refused to provide the appropriate medications and supplements and told me numerous times that I would have to talk to the doctor. No doctor available. The intake was humiliating. A skin check and urine test done in an open bathroom that was visible to people in the intake room. My room had a camera. Nobody told me that. I came out of the bathroom to get dressed, so who knows who saw my nude body. Living conditions in an old, dark hotel-under lock down. I was highly disappointed and left after 3 days.

18 de abril de 2023
Avaliação não solicitada
logotipo da FHE Health

Resposta da FHE Health

Hi Laura,

We appreciate you taking the time to share your feedback and we are sorry to hear that your experience fell short of your expectations.

We understand that every individual has unique preferences and needs, and we take the responsibility of caring for our patients very seriously and strive to provide every person with the best possible experience. Our organization is committed to upholding industry-leading business practices in a safe, compassionate and ethical environment that promotes healing and personal growth. We offer a variety of resources to ensure every patient has the education and support they need for sustained recovery before, during and after their time at our facility.

If there is anything further that we can do to help, please contact us at (866) 534-3586 or send us a message with your contact number and we will reach out to you as soon as possible.

Thank you,

FHE Health Quality Assurance

Avaliado com 5 de um total de 5 estrelas

☺️ happy

DEFINITELY call FHE- Their team is AMAZING - especially their neuro team. Such an amazing technology! I have close experience with how well their PTSD treatment and sleep issue treatment has worked. It's a night and day difference. The group therapy sessions were also helpful in connecting with others and learning how important support groups are. I'd say to definitely make sure you're clear on insurance and payment - I never felt pressured, but billing can be complicated - they were very helpful in explaining what I needed to pay and what I should expect insurance to cover.

1 de abril de 2023
Avaliação não solicitada
logotipo da FHE Health

Resposta da FHE Health

Thank you for your kind words, Louis! We are so glad you appreciated your experience here and we look forward to hearing more updates about your recovery journey at you move forward!

Avaliado com 1 de um total de 5 estrelas

Admission lied in my face about what…

Admission lied in my face about what would be allowed here and what is treated there. Come here to be treated like a criminal.
Do not come here for ASD or ADHD or similar. The intake process alone is bad for that condition.

Over 100 phonecalls in one month from admissions, a lot at wildly inappropriate times. Borderline harassment.

Upon attempting to call my advocate, they did not answer and I was told that I can either check in now or leave. My Advocate was not going to be able to call me back immediately so I left to avoid being checked in to a place that has a hard time giving you the truth depending on which department you're talking to. Now I'm on the street in another state until I figure out what to do.

Admissions called me after I left and continued to harass me despite hanging up multiple times. This place really needs to take it easy on the harassment.

I used the last of my money to travel here from c t only to be lied to. Standard american healthcare, Doctors are locked behild terrible admin and program directors.

Shame on all of you and your bottom line.

2 de dezembro de 2022
Avaliação não solicitada
logotipo da FHE Health

Resposta da FHE Health

Hi Nicholas,

We value your feedback and are sorry that our program did not meet your expectations. Due to patient privacy laws, we would like to continue this conversation privately to understand more about your comments above.

We welcome the opportunity to speak with you directly to see what can be done to improve the situation. Please contact us at (866) 534-3586 or email us at fhecare@fhehealth.com with a contact number and the best time to call, and a member of our Quality Assurance team will reach out to you.

Thank you,

FHE Health Quality Assurance

Avaliado com 5 de um total de 5 estrelas

the bottom line is that this place is…

the bottom line is that this place is the best. i constantly recommend fhe to people looking for detox. very comfortable rooms, they had a driver service who picked me up and was able to start detox immediately. nurses, techs, counselors all did an amazing job

2 de janeiro de 2022
Avaliação não solicitada
logotipo da FHE Health

Resposta da FHE Health

Thank you so much for your kind words, Danielle! We appreciate you taking the time to share your positive experience. We wish you continued blessings and we look forward to hearing updates in your bright future ahead!

Avaliado com 1 de um total de 5 estrelas

Beware!

I can't say how disappointed I am with this organization. My son went in for two days and then checked himself out. What? He immediately found a source of drugs and got high. Within a couple hours, we, the family who are all out of state, were able to talk our son into returning. We feared for his life! He could barely speak due to the heroin, but he was on his way back to the facility. I called ahead to let them know he was returning, but FHE (Sunlight Recovery) would not allow him to return. Even after pleading with them that this was a life or death situation, they told me to have him call in the morning and they would think about letting him return. What? Does this sound like a place that puts addicts first? Is this a place that really cares? I'm sure they will keep the several thousands of dollars in deductibles as well. Horrible! Horrible! Horrible!

Luckily we were able to reach out to my son's minister who went to find him, picked him up, and allowed him to sleep at his place until we were able to fly him back to his family.

I hate giving this place even one star. They almost cost my son his life. Don't be in the business pretending that you want to save lives if you are only interested in lining your pocketbook. I would recommend that anyone who reads this, finds a different place that really cares!

8 de novembro de 2021
Avaliação não solicitada
logotipo da FHE Health

Resposta da FHE Health

Hi Chris,

We are disappointed to read your comments. To protect patient privacy, we cannot confirm or deny any patients' stay at FHE Health or Sunlight Recovery. However, we can assure you that we are committed to providing every patient who comes through our door with the highest standards of care in a compassionate, safe, and substance-free environment.

We would welcome the opportunity to speak with you directly to see what can be done to improve the situation. If you would like to continue the conversation, please call us at (866) 534-3586 or email us at fhecare@fhehealth.com and a member of our Quality Assurance team with reach out to you.

Thank you,

FHE Health Quality Assurance

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