Great pair of fellas turned up to do my install in the pouring rain and wind. Really friendly and considerate, taking shoes, jackets off etc. I’d been a bit narked on the morning (8am) of the insta... Ver mais
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Veja o que dizem as avaliações
Vanessa ~ very pleasant, efficient …. and patient! 😂 Went away briefly to check something on the line but assured me she would phone back if we were disconnected. So ~ excellent communication with c... Ver mais
A empresa respondeu
Your service is shocking! You installed broadband for my 90 year old father and Fibrus did not submit the letter of authorisation to BT for his phone number or broadband service. My father is in hear... Ver mais
Great workers installed the system quickly. I will ring your customer service dept as I requested installation soon after it went live. I was told we would need an overhead line so we did not procee... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Fibrus is an award-winning company created in Northern Ireland to bring Fibrefast Full Fibre Broadband to homes and businesses across NI & UK. So, you’ll no longer have to rely on the legacy of slow copper wires for your service. Our team of dedicated professionals are locally based, so you can count on excellent customer service and technical support when you need it.
Informações de contato
108 – 113 Dargan Crescent, BT3 9JP, Belfast, Reino Unido
- 02890993230
- fibrus.com
4,5
Excelente
21 mil avaliações
Pede aos clientes que avaliem
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Great customer service and good advice
Great customer service and good advice. Helpful staff and willing to listen to customer.
16 de outubro de 2026
Resposta da Fibrus
Hi David
Thank you for the fantastic review. We are delighted to hear that you experienced great support and received useful advice from our team.
Knowing that our staff took the time to listen and help you means a lot to us, and we truly appreciate you sharing your positive feedback. 😊
Kind Regards
Customer Experience Team
Fast and efficient service
Fast and efficient service. Early days for me, but so far so good.
5 de outubro de 2026
Resposta da Fibrus
Hello Evelyn
Thank you for the fantastic 5-star review. We are delighted to hear that your experience has started off on such a positive note with prompt and seamless service.
Thanks so much for taking the time to share your feedback. 😊
Kind Regards
Customer Experience Team
Super fibrus there unreal thanks
The speed that it was fired the friendliness of there call centre especially RACHELL who from start to finish was exceptionall could not of asked for better but got still got that the 2 engineers where 100% professionals would highly recommend yous thank you
16 de outubro de 2026
Resposta da Fibrus
Hi Kim
Thank you for the fantastic review. 😊 We're thrilled to hear you had such a positive experience with us. It's wonderful to know Rachel provided exceptional support from start to finish, and we'll be sure to pass your kind words on to her.
We're also delighted that our engineers delivered a professional installation and that you were impressed with the speed of the service.
Thank you for your recommendation, we really appreciate your support! 😊
Kind Regards,
Customer Experience Team
Engineers arrived on time ,talked…
Engineers arrived on time ,talked through the process,were pleasant and polite and set everything up
30 de setembro de 2026
Resposta da Fibrus
Hello
Thank you for the great review. 😊 We're delighted to hear our engineers arrived on time, clearly talked you through the installation process, and were pleasant and polite throughout.
It's great to know they got everything set up for you and made the experience a positive one! 😊
Kind Regards,
Customer Experience Team
Terrible customer service
Terrible customer service. Currently trying to port a number over but support is no existent and verging on rude. Wouldn’t recommend
30 de setembro de 2026
Resposta da Fibrus
Hello Lena
Thank you for taking the time to leave a review. We're very sorry to hear about your experience and apologise that we have not met your expectations.
We understand how important it is to receive timely, helpful support, especially when transferring a phone number, and we're sorry to hear that you felt our customer service was unhelpful. This is not the standard of service we strive to provide.
We appreciate you taking the time to discuss the matter with our team today.
Kind Regards
Customer Experience Team
very helpfull call handlers
very helpfull call handlers
very fast efficient instalation
better than bt connection
much cheaper honest pricing than bt
14 de outubro de 2026
Resposta da Fibrus
Hi Neil
Thank you for the wonderful review! 😊 We're delighted to hear our customer care team are so helpful and that your installation was completed quickly and efficiently.
It's fantastic to know you're already enjoying a better connection and great value for money.
We really appreciate your kind feedback! 😊
Kind Regards,
Customer Experience Team
Very efficient service good pair of…
Very efficient service good pair of lads installed it very tidally great job
14 de outubro de 2026
Resposta da Fibrus
Hello
Thank you for the great 5 star review. 😊 We're delighted to hear you received such efficient service. It's great to know the installation was completed neatly and professionally by the team.
We'll be sure to pass on your kind words. 😊
Kind Regards,
Customer Experience Team
The engineer did not explain properly…
The engineer did not explain properly the connections I need to make with my existing system and did not set up the router extender in a position that there is good WiFi coverage throughout the house, which it is not. The promotion stated you would deal with the transfer from Sky and arrange the payment of the balance of my contract, but I have been charged by Sky and given notification of further outstanding payments. On contacting Fibrus I was told I need to get final statement from Sky which is not forthcoming. So it is not easy and straightforward as you promised.
7 de outubro de 2026
Resposta da Fibrus
Hello Simon
We're sorry to hear that your installation experience did not meet your expectations.
We apologise that the engineer did not fully explain how the new service would integrate with your existing setup, and we're sorry to hear that the placement of the eero booster has not provided the level of coverage you were expecting throughout your home.
We also understand your frustration regarding the switch from Sky and the contract buyout process. To process a contract buyout claim, we do require a copy of your final bill from your previous provider, as this confirms any early termination charges that may be eligible. We appreciate that obtaining this documentation can sometimes take time, and we're sorry if this was not made clear during the sign-up process.
We appreciate your feedback, as it helps us identify where we can improve both our communication and installation experience in the future.
Kind Regards
Customer Experience Team
I was contacted to see if I wanted to…
I was contacted to see if I wanted to reschedule and the engineer came that day 1hr was all set up and ready to go.
7 de outubro de 2026
Resposta da Fibrus
Hey Dayna
Thank you for the wonderful review. 😊 We're delighted we could offer an earlier appointment that suited you and get you connected so quickly.
It's great to hear the engineer had everything set up and ready to go in just an hour. Thank you for sharing your experience! 😊
Kind Regards,
Customer Experience Team
I am left with no phone service
I am left with no phone service, despite there being three opportunities for Fibrus representatives to explain how this might happen. In the last of these three opportunities, I asked the Fibrus rep who phoned me: "Why might I object to you removing my Openreach copper cable so that you can install the Fibrus fibre optic cable?" This was a clear opportunity for the Fibrus rep to say that I would not get a Fibrus phone service for another 10 days.
14 de outubro de 2026
Resposta da Fibrus
Hello
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand your frustration at being left without a phone service during the transfer process.
When transferring a landline number to our network, the porting process typically takes around 10 working days to complete. We appreciate that this information would have been helpful to have upfront so that you could make an informed decision and prepare for any temporary loss of service.
We sincerely apologise for any lack of communication regarding the timescales involved and for the inconvenience this has caused. Your feedback has been noted and will be shared with the relevant teams to help improve the information provided to customers during the installation and transfer process.
Kind Regards
Customer Experience Team
Resposta da Fibrus
Hi Joan
Thank you for the wonderful 4-star review!😊
We are absolutely delighted to hear that both our office staff and our engineers were so helpful during your experience. Our team always strives to provide the best possible support, so knowing that everyone looked after you so well is fantastic. 😊
We truly appreciate you taking the time to share your positive feedback with us!
Kind Regards
Customer Experience Team
Resposta da Fibrus
Hi Thomas
Thank you for the fantastic 5 star review. 😊 We're delighted to hear your installation was completed quickly and that you're already enjoying the fast speeds.
We hope you continue to enjoy your new service! 🚀
Kind Regards,
Customer Experience Team
Upstairs hub not working when fitted…
Upstairs hub not working when fitted they did not check it was on the phone for over 1h still could not get it to go told to leave it overnight still the same phone again and they wanted me to do the same thing overagain why when it did not work the day before so had to do without
7 de outubro de 2026
Resposta da Fibrus
Hello Brendan
Thank you for your review. We're sorry to hear about the difficulties you experienced with your upstairs eero and the inconvenience this has caused.
We appreciate how frustrating it must have been to spend time troubleshooting the issue over the phone, only for the problem to remain unresolved. We have requested an engineer visit to investigate the issue further and ensure the equipment is working as expected.
We apologise for the inconvenience and appreciate your patience while we work to get this resolved.
Kind Regards
Customer Experience Team
Resposta da Fibrus
Hi Seamus
Thank you for the 5 stars 😊 we're thrilled to hear you think the service was the greatest ever! Feedback means a lot to us.
Kind Regards,
Customer Experience Team
Absolutely superb
Absolutely superb. I wanted a fast broadband provider with a no nonsense package, just broadband and no hard sell for what I didn't want. Fibrus, I approached them, from signing up to installation was a week. The two chaps who came to do the installation were fast efficient and friendly, they, between them, answered every question I asked in full. They even moved the instal of the cable to the opposite side of the gate to make the cable run easier and safer, they set it all up for me, gave me the log-on details etc and cleaned up after they had finished. From start to finish one hour 15 minutes. I'm suitably impressed to say the least.
I now have superfast fibre broadband, my previous provider failed miserably, poor service, poor price and super slow broadband, look up and see the, you know who I mean, abysmal.
The only reason I waited so long was the contract period, it was too expensive to get out of.
No nonsense superfast broadband (full fibre 500) I'm happy.
14 de outubro de 2026
Resposta da Fibrus
Hey Wayne
Thank you for the fantastic review. 😊 We're thrilled to hear that your experience with Fibrus was superb from start to finish.
It's great to know our straightforward broadband offering, quick installation timescales, and friendly service made such a positive impression. We're pleased that the installation engineers took the time to answer all your questions, adapt the cable route to best suit your property, and leave everything set up and tidy before they left.
Even better, we're delighted you're now enjoying the benefits of Full Fibre 500 and the fast, reliable speeds that come with it. We'll be sure to pass your wonderful feedback on to the team. 😊
Kind Regards,
Customer Experience Team
Good product
Installed for us, including a 75m new overhead line from the nearest telegraph pole, on time and with no hassle or disturbance to our house. System works well, proven reliable and fast enough for our needs. Our house is big, so we do have a few service drip points, so I need to advise Fibrus to see if there is anything to do.
7 de outubro de 2026
Resposta da Fibrus
Hi Andrew
Thank you for the fantastic 5 star review! 😊 We're delighted to hear the installation was completed on time and without any hassle, even with the additional overhead line work required. It's great to know the service has been reliable and delivering the speeds you need.
We're sorry to hear you're experiencing a few Wi-Fi weak spots in parts of your home. As larger properties can sometimes require additional coverage, please contact our customer care team to get technical support. 😊
Kind Regards,
Customer Experience Team
Resposta da Fibrus
Hey Victoria
Thank you for the great 5 star review. 😊 We're delighted to hear you received very good service and found our team friendly and helpful.
We really appreciate your kind feedback.😊
Kind Regards,
Customer Experience Team
Resposta da Fibrus
Hey Ricky
Thank you for the 5 stars! 😊 We're delighted to hear you received great customer service. We really appreciate your feedback.😊
Kind Regards,
Customer Experience Team
Fibrus is working really well at the…
Fibrus is working really well at the moment. I have given 4stars because my installation time was 8am -1pm, but the engineers did not arrive until 3.40pm, which was a whole day wasted, waiting in, I had to call yourselves at 1.25pm to see if engineers were still coming. When they did arrive the engineers were spot on,& very helpful & courteous. They made sure everything was working fine before they left.
14 de outubro de 2026
Resposta da Fibrus
Hi Elizabeth
Thank you for taking the time to share your feedback and for the 5 star review. 😊
We're delighted to hear that your Fibrus service is working really well and that our engineers were helpful, courteous, and made sure everything was fully operational before leaving.
We do apologise for the delay on the day of your installation. We understand how frustrating it must have been to wait beyond your scheduled appointment window and to have to contact us for an update. Your feedback is appreciated and helps us improve our communication and scheduling processes.
We're pleased that despite the delay, the installation team left you with a positive experience.
Kind Regards,
Customer Experience Team
Very messy
I received so many messages about installation. The engineers arrived and couldn't install it. I got messages of cancellation then more messages of date of connection. Got told the address was wrong, then my bank was wrong and then my date if birth was wrong. To be honest it was an absolute shambles. Was installed yesterday and yet, men arrived this morning to fit it again !
14 de outubro de 2026
Resposta da Fibrus
Hello Lisa
Thank you for taking the time to share your feedback. We're very sorry to hear about the experience you've described. We understand how frustrating it must have been to receive multiple conflicting updates regarding your installation, account details, and appointment scheduling.
The level of communication and coordination you experienced is not the standard we aim to provide, and we sincerely apologise for the confusion and inconvenience caused. We're particularly sorry to hear that an engineer attended again after your service had already been installed, adding to what was understandably a frustrating journey.
Please accept our sincere apologies for your experience. We value your feedback and will use it to help improve our service and prevent similar issues from occurring in the future.
Kind Regards
Customer Experience Team
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