Filling Pieces Avaliações 

631
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Schoenen ontvangen die mijns inziens niet aan de kwaliteit voldoen voor schoenen van een dergelijke prijs. Contact proberen te zoeken met support hierover, maar krijg geen gehoor. Omdat de retourtermi... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The product I ordered arrived promptly and was of real high quality. The shoes felt durable, sleek and stylish. They didn’t fit me so I sent them back through Royal Mail standard service (who have los... Ver mais

Avaliado com 5 de um total de 5 estrelas

FP makes fashion a low-key high-end experience. After sneaking around on the website, I went to the Flagship store to try those fancy loafers. Helped by enthusiastic and charming staff, I walked awa... Ver mais

Avaliado com 5 de um total de 5 estrelas

Filling Pieces - you did it again! The color way combine with this textured/woven look is just so aesthetically pleasing. Whomever put this one together - you have the eye for good taste. Pl... Ver mais

Detalhes da empresa

  1. Estúdio de Alta Costura
  2. Loja de Roupas
  3. Atacadista de Roupas
  4. Fábrica de Calçados
  5. Loja de Calçados
  6. Atacadista de Calçados

Escrito pela empresa

Bridging the gap since '10 between streetwear and high fashion.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

631 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(631)

183 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

From Loyal promotor to disappointed customer

Hi, I’m extremely disappointed to see that all my loyalty points have disappeared. I was a long-time supporter and promoter of the brand, but after this experience and my recent phone call, that has changed completely. Especially now that I was ready to start purchasing again. I would appreciate someone taking a proper look at this, as this is not how you treat loyal customers.

25 de junho de 2026
Avaliação não solicitada
logotipo da Filling Pieces

Resposta da Filling Pieces

Hi,

Thank you for taking the time to share your feedback. We're genuinely sorry to hear how disappointed you are, and we understand that losing loyalty points can be frustrating.

We have taken another look at your account. Unfortunately, your loyalty points expired in line with the terms of our loyalty program. Before they expired, we sent reminder emails to all members to let them know their points would lapse if they were not redeemed within the validity period.

We completely understand that this isn't the outcome you were hoping for, and we're sorry for the disappointment. While we'd love to make an exception, we're unfortunately unable to restore expired loyalty points, as we apply the same policy consistently to all members.

We truly appreciate every customer who chooses Filling Pieces, and we hope you'll give us another opportunity to welcome you back in the future.

Kind regards,
The Filling Pieces Support Team

Avaliado com 1 de um total de 5 estrelas

Really bad experience with Filling…

Really bad experience with Filling Pieces.

I ordered a pair of shoes on May 9. Their website said delivery would take 2–3 working days.

After 38 days, I still had no shoes, no refund, and no real update. I had to contact them several times myself just to find out what was happening.

They ignored my first email, later said the shoes were out of stock, then failed to reply again when I asked for another size. They also promised to get back to me on June 17, but never did.

What makes it even worse is that the shoes were still showing as available on their website while they told me they were out of stock.

In the end, after more than five weeks of waiting and chasing them, they offered me either another model or a refund, plus €40 store credit.

I have now asked for my money back. Honestly, this has been one of the worst online shopping experiences I have had. They took my money, did not deliver, and only reacted when I kept pushing.

9 de maio de 2026
Avaliação não solicitada
logotipo da Filling Pieces

Resposta da Filling Pieces

Dear Frederik,

Thank you for taking the time to share your feedback. We are sincerely sorry to hear about your experience and completely understand your frustration.

Unfortunately, due to an inventory discrepancy, the item you ordered was no longer available despite still appearing as in stock on our website. We recognize that this situation, combined with the delays in our communication, did not meet the level of service you rightfully expected from us.

We apologize for the extended waiting time and for not providing timely updates throughout the process. We understand how disappointing it is to wait for an order only to learn that it cannot be fulfilled.

As soon as we confirmed the issue, we offered alternative options, including a different model or a full refund, as well as store credit as a gesture of goodwill. We understand that you have chosen a refund, and we are sorry that we were unable to provide the experience you deserved.

Your feedback has been shared with the relevant teams, as it helps us identify areas where we need to improve, particularly regarding stock accuracy and communication with our customers.

Once again, we sincerely apologize for the inconvenience caused and appreciate your patience throughout this process.

Kind regards,

Filling Pieces Customer Support

Avaliado com 4 de um total de 5 estrelas

Outstanding shoes, great quality and modern designs

The shoes are great. They always fits like a glove. I bought more than 15 pairs. They are elegant under a suit for smart business events.
They give me excellent support for my lower back when I have to stand and walk a lot.
The quality is outstanding and they are handmade in Portugal.

14 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Vroeger was de eigenaar van het merk…

Vroeger was de eigenaar van het merk met een groep jongens bezig met mode. Hij wilde zijn eigen product lanceren. Er was helemaal geen bachelor degree voor nodig, alleen maar interesse in het merk en in zijn eigen product.

En zo was de economie van vroeger ontstaan.

Ik wil gewoon melden dat als je kort uit die tijd komt en je voelt dat je een verschil kunt maken voor een bedrijf zoals het zijne, en begrijpt hoe alles werkt, het heel zonde is dat je wordt afgewezen. Afgewezen zijn is gewoon oké.

Maar dat een externe partij of een recruiter gaat beslissen wat je wel of niet weet, zonder inhoudelijke kennis van de afgelopen twintig jaar, is heel zonde. Voor iedereen die dit leest: het is heel zonde dat je extern wordt beoordeeld door iemand die er geen verstand van heeft.

Los van het feit dat de eigenaar zelf uit die tijd ook helemaal geen kennis van zaken had, maar een gevoel voor wat hij wilde, is dat eigenlijk hoe het werkt. En nog eens, soms weet de eigenaar ook niet wie er wordt afgewezen.

Soms weet de eigenaar ook niet wie het bedrijf vooruit kan helpen.

Als er een recruiter is die gewoon op gevoel natte vingerwerk aan het doen is.

1 de maio de 2026
Avaliação não solicitada
logotipo da Filling Pieces

Resposta da Filling Pieces

Hi Paul,

Dank voor het delen van je feedback.

We hebben geprobeerd je situatie te achterhalen, maar kunnen op basis van jouw profielnaam geen sollicitatie of contactmoment terugvinden, noch via ons team noch via onze recruitmentpartner. Daardoor is het voor ons lastig om te begrijpen wat er precies is gebeurd.

Bij Filling Pieces geloven we juist dat talent, perspectief en potentieel niet altijd in een cv, diploma of standaardprofiel te vangen zijn. Daarom proberen we kandidaten zo zorgvuldig mogelijk te beoordelen, samen met de betrokken teams.

We staan altijd open voor een gesprek wanneer iemand het gevoel heeft dat er iets niet goed is verlopen. Als je contact met ons opneemt via hr@fillingpieces.com met wat meer informatie over de functie of sollicitatie waar je naar verwijst, kijken we er graag persoonlijk naar.

Team Filling Pieces

Avaliado com 2 de um total de 5 estrelas

I’d stay away from this brand

I’d stay away from this brand. Had a very poor customer service experience and shoes are relatively low quality for the price point. Beware of buying as a US customer, they don’t warn you that you’ll be on the hook for 15% additional customs tax and refuse to pay it or make you whole for it after the fact. Overall unacceptable outcome buying from them.

21 de maio de 2026
Avaliação não solicitada
logotipo da Filling Pieces

Resposta da Filling Pieces

Hi Joan,

We’re very sorry to hear you had this experience.

As mentioned on our website, since August 2025, customers in the USA are responsible for paying import duties and customs fees on international orders. Unfortunately, these charges are completely outside of our control, and our company does not receive any benefit from them.

We understand that if you ordered from us before that date, the shipping process may have been smoother and without additional charges. However, due to the current regulations, there is unfortunately nothing we can do regarding these customs fees after the order has been shipped.

We still appreciate your feedback and are sorry that the overall experience did not meet your expectations.

If you have any questions, you can always reach out to us via email: support@fillingpieces.com.

Thank you for your understanding.

Warm regards,

FP Customer Service.

Avaliado com 5 de um total de 5 estrelas

The product I ordered arrived promptly…

The product I ordered arrived promptly and was of real high quality. The shoes felt durable, sleek and stylish. They didn’t fit me so I sent them back through Royal Mail standard service (who have lost the parcel and only compensate £20) Filling Pieces have issued me a full refund despite not yet receiving their product back, picking up the shortfall on Royal Mail’s behalf. I am touched by their remarkable level of customer service and support with solving an issue which they didn’t create. I will certainly be using their services again

15 de maio de 2026
Avaliação não solicitada

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