Was given Filter Finder's info by our UK office. Started working with Tianna Heffernan who immediately offered assistance and was quick to understand our needs. Tianna even went the extra mile when... Ver mais
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Veja o que dizem as avaliações
Found company on Google, and emailed an enquiry over Tianna who was extremely helpful in making this process easy, quote came back straight away, upon which I placed order. Delivery was very quick and... Ver mais
Still haven't received the filters I ordered nearly 2 weeks ago. No communication to advise me on delivery date. Very disappointed. Update. After contact was made, I noticed delivery date was specif... Ver mais
A empresa respondeu
Purchased a variety of filters for a Fendt Tractor, great on price and all of the filters ordered matched the originals perfect with correct O rings and accessories. After placing the order one of the... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Developed in 2016, FilterFinder was founded on the idea of creating a platform to make the process of purchasing Hydraulic Filters easy and simple for our customers. Following more than 50 years in filtration from our parent company we created FilterFinder to allow our customers to get access to our huge range of alternative Hydraulic Filters with the click of a button.
Informações de contato
5 Dabell Avenue, NG6 8WA, Nottingham, Reino Unido
- 1159758948
- support@filterfinder.co.uk
- filterfinder.co.uk
4,3
Excelente
229 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great experience with FilterFinder.
25 de julho de 2026
Avaliação não solicitada
Ordered filters on the 7th June and…
Ordered filters on the 7th June and told dispatched by 9th June now 18th June and still waiting for delivery.
Filters paid for but nothing arrived
7 de junho de 2026
Avaliação não solicitada
Resposta da FilterFinder
Hi James,
Thank you for your review, we really do apologise that your experience hasn't been up to scratch.
Regarding your order unfortunately our T1 supplier had mis-advised the stock they had available meaning we had to fall back on our T2 supplier, we have contacted our supplier to ensure this doesn't happen again for future orders.
Our team is working on this for you now and we'll get in touch directly shortly, we will be able to get this order out today for you and will put this order on a next-day delivery for you.
Thank you again for your feedback and we hope to work with you again going forward.
The FilterFinder Team
Helpful staff with great knowledge and…
Helpful staff with great knowledge and lots of items on the shelf ready for same day dispatch.
Elliott is a Star.
5 de março de 2026
Avaliação não solicitada
Time stated for delivery was so far off…
Time stated for delivery was so far off advertised purchasing from here was pointless, 5 days just to get around to shipping.
8 de junho de 2026
Avaliação não solicitada
Resposta da FilterFinder
Hi Stephen,
Thank you for your review, we do apologise for letting you down with your recent order.
Looking at the order details we advised a dispatch date of 5th June and unfortunately your order was shipped the day after which is not to the high standard we set for ourself at FF.
We have communicated this to the supplier involved and amended the issue regarding lead time for this part for future orders, we have also credited the shipping back to your account.
Thank you again for your review and we do hope to work with you again.
All the best, The FilterFinder Team
Great Service for Tractor Filters
Purchased a variety of filters for a Fendt Tractor, great on price and all of the filters ordered matched the originals perfect with correct O rings and accessories. After placing the order one of the filters wasn’t in stock so they called up and offered to switch for another brand. Great service and great filters.
6 de março de 2026
Avaliação não solicitada
Resposta da FilterFinder
Hi Harry,
Thank you very much for your review.
We’re really pleased to hear that you were happy with both the filters and the service you received. It’s great to know that everything matched the original parts correctly, including the O-rings and accessories, and that our team was able to help with a suitable alternative when one item was unavailable.
We truly appreciate your support and look forward to helping you again in the future.
The FilterFinder Team
The filter ordered was not a spec'd
The filter ordered was not a spec'd. Tried to return and received no reply. Poor customer service.
22 de setembro de 2025
Avaliação não solicitada
Resposta da FilterFinder
Hi Rob,
Thank you for your review. We do apologise that you were unhappy with your experience.
We’re sorry to hear the filter supplied was not as expected, and also apologise if you did not receive a response regarding the return request, we have tried to look for your email but can't find anything, we do apologise.
If you could please contact us directly at support@filterfinder.co.uk with your order details so we can review this and assist as quickly as possible that would be great.
Thank you again and we hope to work with you going forward.
The FilterFinder Team
Filter located
Ordered a filter, have had no correspondence since the order. Have emailed the company and tried to call but no response.
Elliot made contact and all is sorted, filter delivered and just what was needed.Thank you
31 de julho de 2025
Avaliação não solicitada
Resposta da FilterFinder
Hi Carole,
We do apologise for the experience you've had, this is certainly not how we want our customer experience to be.
I can't find an order under your name however, if you could please get in touch with me personally at elliott@filterfinder.co.uk I will pick this up for you.
Again we do apologise and I look forward to working with you to get this issue amended.
Thank you,
Elliott
great service
all filters were correct and of an excellent quality
2 de julho de 2025
Avaliação não solicitada
Resposta da FilterFinder
Hi Clare,
Thank you for your review.
Really glad to hear everything was correct and that you were happy with the quality of the filters.
Thanks again for choosing FilterFinder.
The FilterFinder Team
great service and fast delivery every…
great service and fast delivery every time👍🏻
1 de maio de 2025
Avaliação não solicitada
Resposta da FilterFinder
Hi Stephen,
Thank you for your review.
Really glad to hear you’ve had great service and fast delivery every time.
Thanks again for choosing FilterFinder.
The FilterFinder Team
Resposta da FilterFinder
Hi David,
Thank you for your review.
Really pleased to hear we had what you needed and that it arrived on time.
Thanks again for choosing FilterFinder.
The FilterFinder Team
Thank you.
I’m grateful that you had the filter I need in stock (it was hard to find!)
However I was prompted to write a review by an unsolicited email I received titled “Filters Delivered On Time. Every Time - No Surprises”…
Also an email stating that I would have a chance to win £50 by leaving a review.
When I ordered my filter, there was no notification of any delay. In fact I believe I was promised next day delivery. I needed the filter to work out why my car wasn’t running perfectly (the fuel filter was well overdue).
11 days after I ordered I was sent an email asking if my filter was in stock and if I would get it. I did get a reply the next day and eventually received the filter 7 days later, after 18 days of ordering. I don’t believe there were any holidays during the time I was waiting.
So thank you so much for the filter!! Presuming it is correct. It was hard to find one for a reasonable price as most come from Australia.
So I’m fine with the slow delivery but it would have been nice to know before I ordered (I would still have), and nice to have an update if something was wrong.
Perhaps you should change your performance metrics! In your email you said 96.5% of your orders are delivered in the time promised which I think is quite bad. I think how late the 3.5% is should be taken into account. An estimate for x arrival with warning that it may take longer is ok.
Thank you and all the best. I hope your business succeeds. After sending an email I got response in good time. I sent the email in the evening and received a reply at midday, which told me when it would be shipped (in 6 days and received in 7).
30 de maio de 2025
Avaliação não solicitada
Resposta da FilterFinder
Hi William,
Thank you for your review and for taking the time to leave such detailed feedback.
We really appreciate your patience, and we’re pleased that we were able to supply a filter that was otherwise difficult to find.
That said, we’re sorry that the delivery time and communication around your order did not meet expectations. We completely understand your frustration, particularly given that you needed the filter promptly and were not made aware of the delay at the point of ordering.
We also appreciate your comments regarding our review emails and delivery messaging. Feedback like this is genuinely helpful, and we will take it on board as we continue to improve both our communication and the overall customer experience.
Thank you again for your order and your honest feedback. We’re glad we were able to respond once you got in touch, and we hope to have the opportunity to serve you better in future.
The FilterFinder Team
Recieved a hard to find filter
24 de junho de 2025
Avaliação não solicitada
Resposta da FilterFinder
Hi Pat,
Thank you for your review.
Really glad we were able to supply a filter that was hard to find.
Thanks again for choosing FilterFinder.
The FilterFinder Team
Excellent helped me locate filters that…
Excellent helped me locate filters that are now getting a lot less popular. Which has allowed me to bulk buy to preserve longevity of my 40yr old vehicle.
24 de junho de 2025
Avaliação não solicitada
Resposta da FilterFinder
Hi Ian,
Thank you for your review.
Really pleased we were able to help you find the filters you needed, especially for a vehicle like that. It’s great to hear you were able to stock up and help keep your 40-year-old vehicle going.
Thanks again for choosing FilterFinder.
The FilterFinder Team
prompt delivery and the correct part
prompt delivery and the correct part. Your on my speed dial!
10 de junho de 2025
Avaliação não solicitada
Their delivery is always on time.
9 de junho de 2025
Avaliação não solicitada
Competitive pricing for a hard to find…
Competitive pricing for a hard to find filter.
Super fast shipping from over seas!
I also received 5 emails total regarding the status of the order, so great communication.
22 de maio de 2025
Avaliação não solicitada
Always very easy ordering and fast…
Always very easy ordering and fast delivery.
13 de junho de 2025
Avaliação não solicitada
Great website, great service
Great website, clear and consise information. Always packaged well and delivered as per quote. FilterFinder are my go to website for any filters I need to order
6 de junho de 2025
Avaliação não solicitada
Great find this one
Great service managed to find what I was looking for quite quickly and at a good price and all deliverd very quick so I will definitely be recommending to friends and family
4 de junho de 2025
Avaliação não solicitada
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