I have messaged the support team several times. with questions and clarification on cost of Rx and shipping. I got a complete explanation on dosing and self injections, as well as a recorded message f... Ver mais
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Veja o que dizem as avaliações
My overall experience has been great. Customer service replies can take a few days but that's to be expected with a large volume of customers. They always take care of any questions or issue I have. I... Ver mais
Ich bin extrem enttäuscht von Sunrise. Als IV-Rentner mit KulturLegi bin ich auf jeden Franken angewiesen und brauche klare Strukturen. Trotz mehrfacher Nachfrage war es nicht möglich, die... Ver mais
Dr. Finley at Sunrise is an absolute lifesaver! His experties and guidance have been invaluable on my weight-loss journey. he answered all my questions about treatment and medications. Very happy so f... Ver mais
Detalhes da empresa
Escrito pela empresa
Sunrise is a metabolic health company that is on a mission to make access to the most effective, cutting-edge weight loss medications available to all. The Sunrise doctor-led & individualized weight loss program helps people seamlessly get access to clinically-tested weight-loss medication that has been proven to help people lose 15%+ of their body weight on average.
Informações de contato
100 Pine Street Unit 500, 94111, San Francisco, Estados Unidos
- Support@findsunrise.com
- findsunrise.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent customer service
Excellent customer service! Cynthia has been super helpful!
I am deeply grateful for their…
I am deeply grateful for their consistent dedication and support. Thanks to their cutting-edge treatments and ongoing care.
Customer service is top-notch
Customer service is top-notch. Typically, you can expect to receive a response from customer service within 24 hours and rest assured that they are efficient and attentive in addressing your needs. The doctors are informative, listen well, are very responsive through the messaging system, and are patient in answering questions, understanding your weight loss goals and challenges, and making a determination on which GLP-1 to prescribe. I have been a customer for 8 months and Sunrise is worth every penny!
My overall experience has been positive
My overall experience has been great. Customer service replies can take a few days but that's to be expected with a large volume of customers. They always take care of any questions or issue I have. I would highly recommend this company. You certainly won't find it cheaper elsewhere.
Knowledgeable medical team
I'm impressed with the depth of knowledge of the medical team at Sunrise. They took the time to explain my treatment options in detail and helped me make informed decisions about my health.
Deceptive and Questionable Practices
I canceled my subscription with Sunrise due to poor customer service and questionable practices. Despite requesting to continue my current medication, Trizepitide 2ml, which I was doing well on with no side effects, I was automatically sent Semaglutide 1ml without any acknowledgment of my request. The doctor assigned to me, Dr. Meenal Kheterpal, is a Board Certified Dermatologist from Duke University, not licensed in Washington and clearly not qualified to prescribe these medications. The entire process lacked any real human interaction—I was sent a generic video message that didn’t address my concerns. This experience felt unethical and not in line with standard medical practices. I would not recommend Sunrise to anyone seeking responsible and professional healthcare.
Terrible Customer Serive
I went to the site and reviewed the details. On the site they ask for your payment information before disclosing there is a 149.00 monthly fee . You think you are paying 49.00 consultation fee. Once I put in my payment details … THEN I saw the details of the 149.00 charge. I NEVER had a consultation , I never chose a medication .. so I assumed that was it. Also the 49.00 fee was never taken from my bank account. It was pending , but then fell off. So again I didn’t think I finished the process. I was charged 149.00 today without notice and my bank account is now over drawn. I immediately contacted Customer Service and they refuse to refund my money .. knowing there were NO services provided . Stay away from this company . If you are looking for a better company try Sequence. They are more affordable and they don’t just hand out meds before getting your lab results . GOOD LUCK !!!

Resposta da Sunrise
I got charged for 4 weeks of membership…
I got charged for 4 weeks of membership even though I requested a refund moments after I paid because I found out I wasn’t even eligible for membership.

Resposta da Sunrise
Everything was great
The doctor and staff are very helpful…
The doctor and staff are very helpful in any situation that you may have. All emails are answered in a timely manner every time!! I can’t say enough about Sunrise ♥️ Will always be grateful to them for the weight I have lost with their support 🙏
Reliable and efficient
I've been using Sunrise for a while now, and their reliability and efficiency continue to impress me. Whether it's refilling prescriptions or answering my queries, they always deliver with a high standard of service.
Transparent and honest!
What I appreciate most about Sunrise is their transparency. They are upfront about costs, treatment options, and potential side effects. It's refreshing to deal with a company that values honesty.
Professional and caring staff
The staff at Sunrise are not only highly professional but also incredibly caring. They go above and beyond to ensure that all my concerns are addressed promptly. It's comforting to know I'm in good hands.
Terrible
Terrible
They never gave me a prescription or even answered any of my questions yet charged me $150!
amazing customer service
amazing customer service, following up an issue regarding shipment; great attitude, best service!
Life-changing experience
Sunrise has truly been a game-changer for me. The personalized care and attention I received from their team made me feel valued and understood. They've made managing my health a much smoother process. Thank you, Sunrise!
Exceptional Service!!!
I've been dealing with Sunrise for my chronic condition and their service has been exceptional. From the ease of ordering my medication to the personalized support from their medical team, I couldn't ask for more. Highly recommend!
Their customer service team is…
Their customer service team is wonderful. The person was so helpful and kind. I was confused about something and the provided the information I needed ensuring I am giving myself the correct dosage.
They’ve made getting medicine straightforward. I was struggling before to get the help I needed, and now I’m not. It feels good to have the medication I need to feel good and help my health journey.
Very responsive to emails and was very…
Very responsive to emails and was very informative on the questions that i asked.
Customer service with Honey & Summer…
Customer service with Honey & Summer went beyond my expectation! Thank you both so much!
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