I have messaged the support team several times. with questions and clarification on cost of Rx and shipping. I got a complete explanation on dosing and self injections, as well as a recorded message f... Ver mais
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Veja o que dizem as avaliações
My overall experience has been great. Customer service replies can take a few days but that's to be expected with a large volume of customers. They always take care of any questions or issue I have. I... Ver mais
Ich bin extrem enttäuscht von Sunrise. Als IV-Rentner mit KulturLegi bin ich auf jeden Franken angewiesen und brauche klare Strukturen. Trotz mehrfacher Nachfrage war es nicht möglich, die... Ver mais
Dr. Finley at Sunrise is an absolute lifesaver! His experties and guidance have been invaluable on my weight-loss journey. he answered all my questions about treatment and medications. Very happy so f... Ver mais
Detalhes da empresa
Escrito pela empresa
Sunrise is a metabolic health company that is on a mission to make access to the most effective, cutting-edge weight loss medications available to all. The Sunrise doctor-led & individualized weight loss program helps people seamlessly get access to clinically-tested weight-loss medication that has been proven to help people lose 15%+ of their body weight on average.
Informações de contato
100 Pine Street Unit 500, 94111, San Francisco, Estados Unidos
- Support@findsunrise.com
- findsunrise.com
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Service was very fast and easy
I’m very grateful for all your help
I’m very grateful for all your help! You guys have been amazing, by answering all my questions and replying back to me quickly, thank you for working with me in getting my prescription.
Give them a chance!
I will admit, I was pretty skeptical of this virtual, online heath care. And receiving medications from some unknown place. I even tried to cancel my membership immediately after I joined.
After fast responses to my emails and concerns, I canceled my cancellation! All my questions were answered and the helpline staff have been great and have made me feel very comfortable. If it were not for these guys, I would have never stayed.
I am one month in on this journey and everything has been great. Thank You!
Response time is amazing
Response time is amazing! I'm just getting started and feeling a little anxious, but I'm able to have my questions answered affectively, so I feel comfortable being here!
Able to help me troubleshoot
Able to help me troubleshoot. Noreen helped me navigate an accounting error that saved me so much strife and made me feel like I was truly supported and that she cared
The team (Carlos especially) very…
The team (Carlos especially) very quickly responded to all of my emails,kept me posted as far as insurance matters were concerned and are just a pleasure to work with!!
They we’re very prompt to responding to all my questions
They were very prompt at returning all my answers for all my questions
The customer service is AMAZING
The customer service is AMAZING! They get back to you so quickly.
Over all communication was great
Over all communication was great. Only thing I wish is that I could have used a coupon for non insurance.
It was an easy transaction
It was an easy transaction, every very responsive and nice
Everyone was so Attentive and answered…
Everyone was so Attentive and answered quickly.
My experience was great
My experience was great! I was instantly approved, my meds were sent to the pharmacy immediately. The only issue was the medicine has a nationwide shortage so I was unable to fill my prescription. Everyone who I spoke with was helpful at cancelling and even offered to call around to other pharmacies and offered other solutions as well. I decided to go to a local doctor and work on getting medication through my insurance with a PCP.
Even though I wasn’t able to use the…
Even though I wasn’t able to use the product customer service handled my issue promptly.
Great service they go out the way to…
Great service they go out the way to get the job done
Best in Class - The Customer Service
The Customer Service, especially from Alejandro Olea, has been exceptional, best in class from the first moment I reached out to Sunrise to begin my weight loss journey. Inquires are responded timely, with clear messaging to include next steps for patient to take. Guidance is presented in a format that is easy to follow/understand, with the customer in mind.
I have peace of mind knowing that Alejandro and the entire Sunrise Customer Support Team is there to help me when needed. This level of customer service and support makes this medical care transparent as if care is provided locally versus remotely (virtually).
I sincerely appreciate all the training Sunrise has invested in the customer support team.
Thank you.
Allie went above and beyond to get my…
Allie went above and beyond to get my PA approved with my insurance company. She was amazing!
Easy to navigate and customer service…
Easy to navigate and customer service was excellent
Very understanding
Very understanding, super easy and helpful!
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