Fino Stone Avaliações 

45
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Delivery was really prompt and the item is just what I wanted and exceeded my expectations. It is beautiful designed and made. Thank you so much.

Avaliado com 5 de um total de 5 estrelas

Excellent product! Looked everywhere for a reasonably priced, sturdy, hardwearing bath caddy shelf. Found the beautiful stone one, and with the built in ipad/phone stand is great. The extra wide width... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent customer service from Kim and an issue with online pricing was sorted promptly; the sale price online increased when item was moved in to cart- and the partial refund to correct this was com... Ver mais

Detalhes da empresa

  1. Reforma de Banheiros

Escrito pela empresa

Fino Stone is a brand providing premium quality stone baths, basins & accesories.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

45 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

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4,6

Todas as avaliações

(45)

27 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Excellent customer service from Kim and…

Excellent customer service from Kim and an issue with online pricing was sorted promptly; the sale price online increased when item was moved in to cart- and the partial refund to correct this was completed within days. The white Matt fino stone stool I ordered is perfect/ excellent quality and was packaged very well- would definitely use this company again.

4 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I ordered a stone shower seat

I ordered a stone shower seat, which I love, it arrived the very next day after ordering, fantastic service and love the seat I sent for another one, again came the very next day, 10/10, thank you for your brilliant service!

23 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Beautiful Product / excellent customer service

Purchased a bathroom shelf that unfortunately got damaged in transit. On contacting customer service the problem was immediately rectified and a new shelf was sent and delivered the next day. Excellent and timely communication / service. Thank you

24 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very pleased with shelf I purchased

Very pleased with shelf I purchased. Easy to put up and it looks great in my wet room. My only gripe is I wish it was slightly deeper as I would buy another one to stack loo rolls on it. Delivery was prompt and the item was well packaged.

1 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Don’t recommend

I have ordered a basin from fino stone. The basin has came faulty and the fault is not visible unless it was already installed. There is no cracks but the basin is seeping water through the joints of the under panel. This has been fitted into a brand new bathroom costing £12,000

I have supplied the video evidence to which I was met with “looks like a plumbing issue” I explained it was not.

I have tried to call the manger to resolve this he has been “out of office” or “unavailable”

I have requested that they cover the cost of re-fitting the sink due to the fact there has been no viable damage that could have been picked up on before the sink was fitted. They have refused and they said they will not cover this. They also have taken two weeks to respond properly and said they will however send out a new basin but again I have not pay for cost of fitting due to their error.

I do not recommend this company and I will be recovering my losses via a small claims court out of principle.

Update- I am waiting on a refund from this company.

I have had to unfortunately involve trading standards. The manager of fino stone had given me a choice to remove this review and a replacement sink will be given out and I will receive £80 towards the cost of the plumber and do not proceed with legal action

Or I do not agree to his terms he will not be sending out a replacement nor will he be refunding me £80 towards plumbers costs.

I do not wish to deal in business with a company who operates in this way. I have opted for a refund and my rights as a customer for my review to stay and legal action to claim back losses.

This whole experience has wasted my time, money and left me without a working bathroom sink until my new one arrives.

9 de junho de 2026
Avaliação não solicitada
logotipo da Fino Stone

Resposta da Fino Stone

Dear,

Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and understand the frustration and inconvenience this situation has caused, particularly as the basin was installed as part of a newly renovated bathroom.

When the issue was first reported, we reviewed the evidence provided and, based on the information available at the time, sought to determine whether the problem may have been installation-related. Once it became clear that the basin itself could be at fault, we offered a replacement basin under warranty and worked to find a resolution.

We appreciate that you were dissatisfied with our position, as a gesture of goodwill, we offered a contribution towards these costs in an effort to reach an amicable resolution.

We regret that an agreement could not be reached and respect your decision to pursue a refund. Your refund has since been processed.

We take all customer feedback seriously and continuously review our processes to improve both our products and customer service. We sincerely apologize for the delays in communication and any inconvenience caused throughout this matter.

We wish you all the best with your bathroom project moving forward.

Kind regards,

Fino Stone

Avaliado com 5 de um total de 5 estrelas

Cadiz Basin

I ordered three of the Cadiz stone basins. Prior to placing the order I phoned the company to double check if the stone basins had a ‘white plug’ which was shown on the website, and they did. All were packed really well & arrived within a couple of days. But, on opening I noticed there were no plugs. I emailed the company and had a quick response to inform that the plugs would arrive as a separate delivery. Which they did a few days later. The basins are beautiful. Great service from Finostone.

5 de maio de 2026
Avaliação não solicitada

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