Awesome. I assembled my order online and was helpfully told one of my components would not have worked with the rest of the system. Delivery exactly as promised and one out-of-stock item following the... Ver mais
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Veja o que dizem as avaliações
The fire detection shop were brilliant, I required a part urgently for a job and they managed to get me the required part and delivered the following day and at a very fair price. Also after some tr... Ver mais
A empresa respondeu
I don't think this company cares about customers and is possibly a scam website. I placed an order for items showing in stock (fairly standard items), after which I kept receiving adverts... Ver mais
I ordered my materials over the phone to confirm stock levels before ordering. Paul was really helpful several times now on the phone. The support side helped me via email, even after errors on my sid... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Fire Detection Shop offers a wide range of fire alarm equipment; from conventional to addressable, panels to ancillaries, all requirements can be met. We stock a wide range of commercial brands including C-TEC, Apollo, Fike and Kentec. For domestic usage, we supply a range of smoke, heat and carbon monoxide detectors to keep your home and family safe. Should you not find what you are looking for while browsing our website, or should you require further assistance with the design of a fire alarm system, or for any other enquires regarding product selection please call our Freephone number where we will be happy to offer further assistance.
Fire Detection Specialists
Escrito pela empresa
Informações de contato
3,9
Muito Bom
3 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 76% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Stay away they will never refund you…
Stay away they will never refund you full amount for returns !!!! Illegal practices of charges for returns within 14 days of online purchased products!!!
18 de setembro de 2024
Avaliação não solicitada
Overall from enquiry to delivery
Overall from enquiry to delivery, it was fantastic
9 de setembro de 2024
Great service with next day delivery
16 de setembro de 2024
Very easy to order and quick delivery
5 de setembro de 2024
Good service although promised delivery…
Good service although promised delivery date was not met ( no problem to me but don’t say something you can’t deliver!!).
12 de setembro de 2024
Good communication throughout process…
Good communication throughout process even though goods weren’t in stock and I had to wait !
11 de setembro de 2024
Very good service and delivery
Very good service and delivery , will use again and again thank you .
11 de setembro de 2024
Resposta da Fire Detection Shop
Thank you for the fantastic review! We're thrilled to hear you'll be using our service again. We're always here to help, and we appreciate your continued support!
Best regards,
-The FDS Team
Resposta da Fire Detection Shop
Thank you for your kind words! We're happy to hear you're pleased with the product and delivery. Let us know if you need anything else!
Best regards,
-The FDS Team
Resposta da Fire Detection Shop
Thank you for the 5-star review! We're glad you enjoyed the service and speedy delivery. If you need anything else, we're here to help!
Best regards,
-The FDS Team
Prices and delivery are very good
Prices and delivery are very good. I have used them a few times and there has not been a problem.
5 de setembro de 2024
Resposta da Fire Detection Shop
Thank you for the 5-star review! We're glad we could provide a great experience. If you ever need anything, please feel free to reach out!
Best regards,
-The FDS Team
Resposta da Fire Detection Shop
Thank you for the 5-star review! We're delighted to hear that you found the ordering process easy and our staff helpful. We appreciate your feedback and look forward to serving you again!
Best regards,
-The FDS Team
Be careful if margins are tight..
Orders come quickly, but I've asked to return an incorrect order today and been told there is a 10% restocking charge. I understand to some degree but when there is a potential of spending 10's of thousands of pounds, I think it's little short sighted. As it is I will return the items, pay the charge and find another supplier. Thing of the past, paying a restock charge and has left no profit in the job..
2 de setembro de 2024
Resposta da Fire Detection Shop
Thank you for sharing your feedback. We're sorry to hear about your experience and understand your concerns regarding the restocking fee. While we aim to be transparent in our policies, we value your business and take your point about larger orders seriously. We appreciate the opportunity to assist you.
Best regards,
-The FDS Team
Letisha help make it as easy as…
Letisha help make it as easy as possible for our order
2 de setembro de 2024
Resposta da Fire Detection Shop
Thank you for the 5-star review! We're thrilled to hear that Letisha was able to make your ordering process smooth and easy. We'll be sure to pass on your kind words to her. We look forward to assisting you again in the future!
Best regards,
-The FDS Team
Resposta da Fire Detection Shop
Thank you for the 5-star review! We're glad to hear you were happy with our quick service. We look forward to serving you again!
Best regards,
-The FDS Team
Resposta da Fire Detection Shop
Thank you for the 5-star review! We're pleased to hear that your delivery arrived promptly and that everything went smoothly. We look forward to serving you again!
Best regards,
-The FDS Team
They had the required product in stock…
They had the required product in stock which was a good start, it was reasonably priced and arrived in good time. The product was of good quality and in good condition when it arrived.
22 de agosto de 2024
Resposta da Fire Detection Shop
Thank you for the great review! We're glad to hear that we had the product you needed in stock and that it arrived on time in good condition. We appreciate your feedback and look forward to serving you again soon!
Best regards,
-The FDS Team
Resposta da Fire Detection Shop
Thank you for the review! We're glad that you feel confident ordering with us and that you found our service to be efficient. We appreciate your trust and look forward to serving you again soon!
Best regards,
-The FDS Team
Just doing it right
Just doing it right, delivered by a professional service that took the trouble of finding a secure place for the parcel when I was not able to respond to the door
27 de agosto de 2024
Resposta da Fire Detection Shop
Thank you for the excellent review! We're pleased to hear that our delivery team went the extra mile to ensure your parcel was secure. Providing reliable service is our priority, and it's great to know we delivered just that. We look forward to serving you again!
Best regards,
-The FDS Team
Very helpful
Very helpful, good technical support and keen pricing
Chris Clark
Scutum Security Services
5 de agosto de 2024
Resposta da Fire Detection Shop
Thank you for the review! We're delighted to hear that you found our technical support helpful and our pricing competitive. We appreciate your feedback and look forward to serving you again!
Best regards,
-The FDS Team
Faultless as always
Faultless as always, brilliant service, and backup. Recommended
23 de agosto de 2024
Resposta da Fire Detection Shop
Thank you for the 5-star review! We're glad to hear that you consistently experience good service and support from us. Your recommendation means a lot. We look forward to continuing to serve you!
Best regards,
-The FDS Team
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