Awesome. I assembled my order online and was helpfully told one of my components would not have worked with the rest of the system. Delivery exactly as promised and one out-of-stock item following the... Ver mais
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Veja o que dizem as avaliações
The fire detection shop were brilliant, I required a part urgently for a job and they managed to get me the required part and delivered the following day and at a very fair price. Also after some tr... Ver mais
A empresa respondeu
I don't think this company cares about customers and is possibly a scam website. I placed an order for items showing in stock (fairly standard items), after which I kept receiving adverts... Ver mais
I ordered my materials over the phone to confirm stock levels before ordering. Paul was really helpful several times now on the phone. The support side helped me via email, even after errors on my sid... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Fire Detection Shop offers a wide range of fire alarm equipment; from conventional to addressable, panels to ancillaries, all requirements can be met. We stock a wide range of commercial brands including C-TEC, Apollo, Fike and Kentec. For domestic usage, we supply a range of smoke, heat and carbon monoxide detectors to keep your home and family safe. Should you not find what you are looking for while browsing our website, or should you require further assistance with the design of a fire alarm system, or for any other enquires regarding product selection please call our Freephone number where we will be happy to offer further assistance.
Fire Detection Specialists
Escrito pela empresa
Informações de contato
3,9
Muito Bom
3 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 76% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ask for Paul customer services
Ask for Paul customer services, Knows his product. He must Of been an engineer that’s why I think anyways really good prices excellent and next stage delivery most of time
27 de junho de 2024
Resposta da Fire Detection Shop
Thank you for taking the time to share your positive feedback about your recent experience with us. We are delighted to hear that you were pleased with our prices and delivery service.
We are especially grateful for your kind words about Paul. He indeed has a strong background in engineering, which contributes to his in-depth knowledge of our products. We will make sure to pass along your compliments to him.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Best regards,
The FDS Team
Part of the order not shipped (cable)
Part of the order not shipped (cable) - no answers for emails. Will avoid any purchase for future. Great delays with shipment as well.
11 de junho de 2024
Resposta da Fire Detection Shop
Thank you for your feedback. We apologise for any confusion regarding your order.
We have reached out to you via email to resolve the issue and explain that your order was shipped in two separate parts because it came from different warehouses. We hope you have received both parts by now.
If you have any further issues or concerns, please don't hesitate to contact us. We appreciate your understanding and patience.
Best regards,
The FDS Team
I was supplied with a faulty panel and…
I was supplied with a faulty panel and when I reported this I was told that I should buy another one and then you would arrange a collection.Why I should have to pay again for a faulty product baffles me! Terrible service
17 de junho de 2024
Resposta da Fire Detection Shop
We apologise for the inconvenience you experienced. As per our policy, we need to receive the faulty panel back before processing a refund. We understand your frustration and are working to sort this. We will email you to sort things out. Thank you for your understanding.
Best regards,
The FDS Team
Resposta da Fire Detection Shop
We're glad to hear you found our service reliable, fast, and competitively priced. We appreciate your feedback and look forward to assisting you again!
Best regards,
The FDS Team
Resposta da Fire Detection Shop
Thank you for your review! We're pleased to hear that your orders were dispatched quickly. We appreciate your support.
Best regards,
The FDS Team
Paul is great
12 de junho de 2024
Resposta da Fire Detection Shop
We're glad to hear you had a positive experience with Paul. His dedication to providing excellent service is highly valued. We look forward doing business with you again!
Warm regards,
The FDS Team
Top class service from FDS
Top class service from FDS, but you have to change your courier firm, DX are not worth the hassle they will/are causing to your business.
12 de junho de 2024
Resposta da Fire Detection Shop
We're thrilled to hear you found our service top class. We apologize for the issues caused by our current courier firm. Your experience is important to us, and we will review and address these concerns to ensure a smoother delivery process in the future.
Kind regards,
The FDS Team
Resposta da Fire Detection Shop
Thank you for your feedback! We're glad you found our customer service excellent and our prices fair. We appreciate your purchase!
Warm regards,
The FDS Team
Both sales and after sales were great…
Both sales and after sales were great in equal measure
20 de junho de 2024
Resposta da Fire Detection Shop
We're delighted to hear that both our sales and after-sales service met your expectations. Thank you for choosing us. We look forward to serving you again.
Kind regards,
The FDS Team
Great communication
Great communication, helpful technical support on product selection, rapid delivery of goods
10 de junho de 2024
Resposta da Fire Detection Shop
Thank you for the great feedback! We're glad you appreciated our communication, support, and quick delivery. We sincerely appreciate your business and your trust in us.
Kind regards,
The FDS Team
Great customer service
Bought from them before so when I needed to install new smoke alarms, I knew where to go and I wasn't disappointed on this occasion, either!
I bought a wireless set of alarms but got a call from Paul not long after to confirm I'd made the correct order - good job he did as they were correct and I had ordered the wrong type of alarms!
Paul quoted me the difference for the correct alarms, which wasn't the cheapest if you go to other online stores but it wasn't the most expensive either.
My alarms were packed and dispatched almost immediately and I received them the next day by DX Express who kept me updated as to when they would be arriving.
The product was good quality and installed very easily so would definitely recommend the company.
18 de junho de 2024
Resposta da Fire Detection Shop
Thank you for sharing your positive experience!
We're glad Paul caught the error in your order and ensured you received the correct alarms. It's great to hear that the delivery was prompt and the installation went smoothly.
We appreciate your recommendation and look forward to serving you again!
Best regards,
The FDS Team
my requirement was dealt with very…
my requirement was dealt with very profeesionally and effciently.
10 de junho de 2024
Resposta da Fire Detection Shop
Thank you for your feedback! We're glad your requirement was handled professionally and efficiently. We look forward to assisting you again!
Best regards,
The FDS Team
Resposta da Fire Detection Shop
Thank you for your feedback! We look forward to assisting you again!
Kind regards,
The FDS Team
Resposta da Fire Detection Shop
We are glad to hear that we met your expectations. If there's anything else you need please feel free to let us know.
Kind regards,
The FDS Team
Great service and items arrived safely
31 de maio de 2024
Resposta da Fire Detection Shop
We're delighted to hear that you had a great experience with our service and that your items arrived safely. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Best regards,
The FDS Team
The Fire Safety Inspector was very…
The Fire Safety Inspector was very helpful advising me how to use Main Control Points and offering advice for myself and the housekeeping team. I would not hesitate to recommend this professional company
Vicki- property owner Falmouth
30 de maio de 2024
Resposta da Fire Detection Shop
Thank you for sharing your positive experience with the Fire Safety Inspector. It's fantastic to hear that they provided valuable advice on Main Control Points and supported you and your team effectively. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The FDS Team
Resposta da Fire Detection Shop
We're glad to hear that you found our prices competitive and that your order arrived promptly. If you have any more questions or need further assistance, feel free to reach out to us again.
Warm regards,
The FDS Team
Fantastic customer services
Fantastic customer services. With my limited knowledge I made a mistake and ordered the wrong items then didn’t order enough bothe times: one phone call and replacements were with me the day after I returned the items. Very helpful!
6 de junho de 2024
Resposta da Fire Detection Shop
Thank you for sharing your experience! We're pleased to hear that our customer service team was able to quickly resolve the issues with your orders. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The FDS Team
Resposta da Fire Detection Shop
Thank you for your feedback! We're pleased to hear that all items were in stock, arrived in good condition, and were delivered quickly. If there's anything else you need, please feel free to let us know.
Best regards,
The FDS Team
Fast effective service from the moment…
Fast effective service from the moment I ordered to receiving our goods.
5 de junho de 2024
Resposta da Fire Detection Shop
Thank you for your feedback! We're delighted to hear that you experienced fast and effective service from the moment you placed your order to receiving your goods. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Best regards,
The FDS Team
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