Awesome. I assembled my order online and was helpfully told one of my components would not have worked with the rest of the system. Delivery exactly as promised and one out-of-stock item following the... Ver mais
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Veja o que dizem as avaliações
The fire detection shop were brilliant, I required a part urgently for a job and they managed to get me the required part and delivered the following day and at a very fair price. Also after some tr... Ver mais
A empresa respondeu
I don't think this company cares about customers and is possibly a scam website. I placed an order for items showing in stock (fairly standard items), after which I kept receiving adverts... Ver mais
I ordered my materials over the phone to confirm stock levels before ordering. Paul was really helpful several times now on the phone. The support side helped me via email, even after errors on my sid... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Fire Detection Shop offers a wide range of fire alarm equipment; from conventional to addressable, panels to ancillaries, all requirements can be met. We stock a wide range of commercial brands including C-TEC, Apollo, Fike and Kentec. For domestic usage, we supply a range of smoke, heat and carbon monoxide detectors to keep your home and family safe. Should you not find what you are looking for while browsing our website, or should you require further assistance with the design of a fire alarm system, or for any other enquires regarding product selection please call our Freephone number where we will be happy to offer further assistance.
Fire Detection Specialists
Escrito pela empresa
Informações de contato
3,9
Muito Bom
3 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 76% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Competitive pricing and deliveries…
Competitive pricing and deliveries always on time.
25 de julho de 2024
Resposta da Fire Detection Shop
Thank you for your review! We're thrilled to hear that you appreciate our pricing and timely deliveries. Your satisfaction is very important to us, and we look forward to continuing to meet your expectations.
Best regards,
The FDS Team
We have already ordered several fire…
We have already ordered several fire alarm panels and are getting everything on time. People are very responsive and helpful when a problem arises. I recommend them with both hands.
22 de julho de 2024
Resposta da Fire Detection Shop
Thank you for your continued trust and support! We're delighted to hear that you are satisfied with the timely delivery of your fire alarm panels and our responsive customer service. Your recommendation means a great deal to us. We look forward to serving you again!
Best regards,
The FDS Team
quick responsable and same day shiped
quick responsable and same day shiped . I recommend the company
22 de julho de 2024
Resposta da Fire Detection Shop
Thank you for your review! We're thrilled to hear that you had a positive experience with our same-day shipping. Your recommendation means a lot to us. We look forward to serving you again in the future!
Best regards,
The FDS Team
Resposta da Fire Detection Shop
Thank you for your excellent review! We're pleased to hear that you were satisfied with our quick delivery, good prices, and helpful phone service. Your feedback is greatly appreciated, and we look forward to serving you again soon.
Best regards,
The FDS Team
excellent ease of purchase
excellent ease of purchase, fast delivery and great product.
17 de julho de 2024
Resposta da Fire Detection Shop
Thank you for your fantastic review! We're thrilled to hear that you found the purchase process easy, the delivery fast, and the product great. We appreciate your feedback and look forward to serving you again soon.
Best regards,
The FDS Team
Resposta da Fire Detection Shop
Thank you for your positive review! We're happy to hear that you are satisfied with our service. We appreciate your feedback and look forward to assisting you again in the future.
Best regards,
The FDS Team
Resposta da Fire Detection Shop
Thank you for your kind review! We're glad to hear that you are pleased with our services. We appreciate your feedback and look forward to serving you again.
Best regards,
The FDS Team
Very prompt service just the job 👍
9 de julho de 2024
Resposta da Fire Detection Shop
Thank you for your review! We're pleased to know that our prompt service was exactly what you needed. We appreciate your feedback and look forward to assisting you again.
Best regards,
The FDS Team
Exactly what you would hope to expect.
Good products, Fast delivery and plenty of help over the phone when required. Will be using again.
16 de julho de 2024
Resposta da Fire Detection Shop
Thank you for your excellent review! We're glad to hear you were satisfied with our products, fast delivery, and helpful phone support. We look forward to serving you again soon.
Best regards,
The FDS Team
Friendly and swift service
10 de julho de 2024
Resposta da Fire Detection Shop
Thank you for your kind review! We're pleased to hear that you enjoyed our friendly and swift service. Your positive feedback means a lot to us. We look forward to assisting you again in the future.
Best regards,
The FDS Team
Resposta da Fire Detection Shop
Thank you for your review! We're thrilled to hear that you found our delivery quick and efficient. We appreciate your feedback and look forward to serving you again soon.
Best regards,
The FDS Team
Incredible and friendly service
Incredible and friendly service, very grateful for their care and attention when placing my order, could not have been more helpful.
12 de julho de 2024
Resposta da Fire Detection Shop
Thank you for your wonderful review! We’re thrilled to hear that you received incredible and friendly service. Your kind words about our team's care and attention mean a lot to us. We look forward to assisting you with your future orders.
Best regards,
The FDS Team
Will find an alternative supplier for further orders
Extremely poor delivery service from their chosen delivery provider, ended up costing me time on a job, three days they said the order was arriving and three days it didn’t. Supplier wasn’t able to help, had to sort it out myself with couriers. Then when one item was faulty they were extremely unhelpful, this had come direct from manufacturer do they just weren’t interested, I ended up buying a replacement from another provider and binning the faulty item as couldn’t be bothered jumping through their hoops. Luckily I’ve always spread my purchase across a number of similar suppliers, won’t be buying from this supplier again, mainly because of their lack of interest in dealing with the faulty part.
10 de junho de 2024
Resposta da Fire Detection Shop
Thank you for your feedback. We are very sorry to hear about your recent experience with our delivery service and the handling of a faulty item. We understand how frustrating this must have been, especially with the impact on your job.
Unfortunately, we couldn't find any notes or details regarding your attempt to reach out to us about the faulty product. We are committed to resolving such issues promptly and efficiently. Please email us via the customer portal on our website or give us a call directly, so we can address your concerns and provide a satisfactory resolution.
Your satisfaction is important to us, and we hope to have the opportunity to make things right.
Best regards,
The FDS Team
Wrong address
ITEMS OK.
Delivered to wrong address!
(Elderly Neighbour brought heavy items to my door)
Not ideal
28 de junho de 2024
Resposta da Fire Detection Shop
Thank you for your feedback. We sincerely apologise for the inconvenience caused by the delivery to the wrong address. We understand how frustrating this must have been, especially with the heavy item. We will address this issue with our courier to prevent it from happening in the future.
We appreciate your understanding and hope to provide a better experience next time.
Best regards,
The FDS Team
Resposta da Fire Detection Shop
Thank you for your review! We're glad to hear that your order was delivered on time. We appreciate your feedback and look forward to serving you again soon.
Best regards,
The FDS Team
Great service
Great service, and forward thinking from Paul who saved me time and a lot of hassle! Thanks again and I'll definitely use you guys again 👍
26 de junho de 2024
Resposta da Fire Detection Shop
Thank you for your wonderful review! We're thrilled to hear that Paul was able to save you some time with his service. We appreciate your support and look forward to serving you again in the future.
Kind regards,
The FDS Team
Easy to order
Easy to order, helpful staff and excellent delivery. First class, exactly what installers need.
2 de julho de 2024
Resposta da Fire Detection Shop
Thank you for your great review! We're glad to hear that you found the ordering process easy and our staff helpful. It's wonderful to know that our delivery met your expectations.
Best regards,
The FDS Team
Good service
24 de junho de 2024
Resposta da Fire Detection Shop
Thank you for your kind review. We're glad you were pleased with our service!
Best regards,
The FDS Team
Great service
Great service, quick delivery. The only complaint is the postage is expensive
24 de junho de 2024
Resposta da Fire Detection Shop
Thank you for your positive feedback regarding our service and delivery speed!
We appreciate your honesty about the postage cost and understand your concern. We are constantly reviewing our shipping rates to ensure they are as fair and competitive as possible while maintaining the quality and speed of our delivery service.
Best regards,
The FDS Team
Very helpful on the phone identifying…
Very helpful on the phone identifying the product I was looking for.
20 de junho de 2024
Resposta da Fire Detection Shop
Thank you for your kind review. We're delighted to hear that our team was able to assist you over the phone and help you find the product you were looking for. It's great to know we met your expectations.
Best regards,
The FDS Team
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