Fireplaces USA Avaliações 

I had questions about the product before I purchased it and customer service was very helpful. We are building a house so I needed the specifications for the electrician and could not find everything I needed on website so I called and they answered my questions. My fireplace has been delivered but I have not installed yet because we are still in the building process. Very pleased with the help that I received.

Knowledgable associates. Super fast shipping. Great price

Product arrived in great shape and shipped was fast

The fireplace I purchased was just what we was looking for. It was very easy to install. I can't begin to tell you how many compliments I've gotten.

Jessica in customer service was super helpful. Pricing was fair and shipping was incredibly fast!

Customer service was awful, the rep knew that what I was ordering wasn’t going to fit and did not offer to cancel my order. Was extremely rude and not helpful. Kept repeating the same thing over and over yet did not acknowledge that I could of just cancelled my order.

Easy order process great follow-up, excellent product

I received the wrong chimney cap, I try to Explain I have Dunavent 6" PIPE YOU SELL THIS PIPE WHOULD THING YOU KNOW WHAT PIPE FIT. TOOK PICTUIRE USED A TAPE STILL NO RESPONSETO CORRECT THIS ERROR

Good communication with delivery process.

They always have what we need and there sales team are great.

Beyond our expectation, The craftsmanship of the cabinet, The amazing fireplace itself with a beautiful, realistic Fire and the kaleidoscope of colors Last, but not least the ease and simplistic installation of the unit Kudos to you Fireplace USA the number one fireplace co.in the nation 👍

Fast shipping and quality product. Exactly what I ordered and expected.

Super easy purchase! All the details I needed were accessible including the dimensions to confirm it would fit in our space. The online chat was also very helpful in confirming the shipping details and arrival times to make sure it could be securely delivered to our house.

Customer service was helpful before and after our fireplace purchase. We received the best price from Fireplaces USA after comparing several companies. There was not clear information on delivery of our fireplace which was confusing - the tracking information brought up a different order & an item we ordered was not included when delivered (even though the email listed it as being shipped) - but customer service quickly provided the correct tracking information, and our missing item was backordered without notice and we did receive it a couple weeks after. Overall, I would recommend Fireplaces USA!

Fireplace came on time and in good condition. Cheapest price I could find online as well.

This company charged me $186.00 for a piece of particle board. They have not confirmed my return of said item nor issued me a refund for said item after two weeks since said item was sent back.

I found a quality product at a competitive price at fireplacesusa.com

Very very helpful. They kept in contact with me as to when my fireplace/TV stand would arrive.