I had an issues with customs, which was my error, Fire Seals Direct was extremely helpful. They contacted the courier found out where my item was and then dispatched me a replacment item. The whole... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Ordered on 11th June. Finally delivered 22nd June. I understand the first shipment was damaged by the carrier, who ,it seems, didn't notify FireSealsDirect. The second shipment barely survived wit... Ver mais
A empresa respondeu
Excellent customer service. Shout out to Richard from customer service who took care of me so well.
I found Fire Seals Direct online and ordered the product, which was processed and dispatched quickly. Unfortunately, the parcel was delivered to the wrong address, but this was due to the DX delivery... Ver mais
A empresa respondeu
Detalhes da empresa
- Fornecedor de sistemas de proteção contra incêndios
- Fornecedor de Equipamentos para Construção
- Loja de Equipamentos Contra Incêndio
- Serviço de Proteção Contra Incêndios
Sobre FireSealsDirect
Escrito pela empresa
Fire Seals Direct
Escrito pela empresa
- Your Trusted Supplier of Fire Door & Fire Stopping Products
- With over 40 years of fire safety experience, we serve fire door installers and firestopping contractors across the UK through our vast portfolio of passive fire protection products from well-known and trusted brands. Choose Fire Seals Direct for a seamless online customer experience, large stock holding and range available the next working day, and technical expertise and advice from our trusted Customer Care team.
Our Shipping Promise
Next Working Day Delivery Before 4pm
Receive your order the next working day if you place your order before 4pm and choose next day delivery at the checkout.
Informações de contato
Dyffryn Park, 1 Alder Ave, CF82 7TW, Hengoed, Reino Unido
- 02920857959
- customercare@firesealsdirect.co.uk
- firesealsdirect.co.uk
4,7
Excelente
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great selection,fair prices,quick…
Great selection,fair prices,quick delivery,all good
19 de junho de 2026
Resposta da FireSealsDirect
Good morning Patrick, hope you had a lovely weekend.
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with the service we provide from product price to delivery.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
product good and delivered on time.
18 de junho de 2026
Resposta da FireSealsDirect
Good afternoon Jennifer,
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with the product received and the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely evening.
Richard
Dose what it says on the time
Dose what it says on the time. Chepeast I have found. Quick delivery cant go worng
22 de junho de 2026
Resposta da FireSealsDirect
Good afternoon John,
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with the service we provide from product price to delivery.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely afternoon and evening.
Richard
Resposta da FireSealsDirect
Good morning Mark, hope you had a nice weekend,
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with the service we provide.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Great price and a great product lovely…
Great price and a great product lovely stick on the intumescent strips and not to mention the super fast delivery. Thank you firesealsdirect
5 de junho de 2026
Resposta da FireSealsDirect
Good morning Ellery, hope you had a nice weekend,
Thank you so much for taking the time to leave us a 5* review.
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we provide and the prompt delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Efficient service / Delivery
Efficient service. Have used a few times. Would recommend
18 de junho de 2026
Resposta da FireSealsDirect
Good afternoon,
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with the service we provide.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Fire door seals
Ordered on 11th June. Finally delivered 22nd June. I understand the first shipment was damaged by the carrier, who ,it seems, didn't notify FireSealsDirect. The second shipment barely survived with the packaging severely damaged.
Will install these parts this coming weekend.
Can I suggest a change in the delivery process.
11 de junho de 2026
Resposta da FireSealsDirect
Good afternoon Tony,
Thank you so much for taking the time to leave us a review.
My apologies for the issues experience and the inconvenience caused by the delivery of your order, we will feed this back into the courier service.
We are now operating with three courier companies to try and improve the service across the UK.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Product well described and at a…
Product well described and at a reasonable price, Good advice on website. It was packaged well to avoid damage in transit. What more can you ask.
10 de junho de 2026
Resposta da FireSealsDirect
Good afternoon Michael,
Thank you so much for taking the time to leave us a review.
This is great feedback, and I am really pleased to hear that you are happy with the service we provide, from website to delivery.
Would you be able to let us know how we could improve so we could receive a 5* rating from you with everything being met in your comments?
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Resposta da FireSealsDirect
Good morning Louise,
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with the service we provide.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Resposta da FireSealsDirect
Good morning Derek,
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with the service we provide and the prompt delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Very helpful company
Needed some information on ironmongery for fire doors found the staff very helpful, once ordered goods were delivered very quickly, whilst scanning their website i found a great range of products.
15 de junho de 2026
Resposta da FireSealsDirect
Good afternoon Paula,
Thank you so much for taking the time to leave us a 5* review.
This is fantastic feedback, and I am really pleased to hear that we were able to assist and that you are happy with the service we provide with prompt delivery.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely evening.
Richard
Resposta da FireSealsDirect
Good afternoon Mike,
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with the service we provide and the prompt delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely evening.
Richard
The door guards have not arrived…
The door guards have not arrived despite your claim of 24 hour delivery. It's now been a week. We have been in touch with the courier numerous times and the door guards still aren't here! I need the delivery are a matter of urgency, which was the reason we ordered from you in the first place. Really disappointing service. And please don't listen to excuses from your deliverers, we've been receiving good from other delivery companies all week. It's just not good enough.
11 de junho de 2026
Resposta da FireSealsDirect
Good afternoon,
Thank you so much for taking the time to leave us a review.
I am so sorry that the delivery of your order has been delayed, after numerous escalations with the courier I am happy to confirm this has now been delivered/received.
My apologies for the inconvenience caused by the delay.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely evening.
Richard
Resposta da FireSealsDirect
Good afternoon Paul,
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with the service we provide and the prompt delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Great quick service
4 de junho de 2026
Resposta da FireSealsDirect
Good afternoon,
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with the service we provide.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Resposta da FireSealsDirect
Good afternoon JT,
Thank you so much for taking the time to leave us a 4* review.
This is great feedback, and I am really pleased to hear that you are happy with the service we provide.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Resposta da FireSealsDirect
Good afternoon Harry,
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with the website service and our product range.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely evening.
Richard
Great Service
Great service , easy to use website competitive prices and excellent delivery.
10 de junho de 2026
Resposta da FireSealsDirect
Good aftrnoon Bren,
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with the service we provide and the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Great selection of products
Great selection of products, competitive pricing and really quick delivery. really good service.
8 de junho de 2026
Resposta da FireSealsDirect
Good afternoon Stephen,
Thank you so much for taking the time to leave us a 5* review.
This is fantastic feedback, and I am really pleased to hear that you are happy with our range of products and the prompt delivery of you order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Very Good Company To Deal With
Very Good Company To Deal With, Fast Delivery, Good Customer Care.
I will keep trading with Fire Seal Direct.
1 de junho de 2026
Resposta da FireSealsDirect
Good morning Jonothon, hope you had a lovely weekend
Thank you so much for taking the time to leave us a 5* review.
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we provide and the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
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