I had an issues with customs, which was my error, Fire Seals Direct was extremely helpful. They contacted the courier found out where my item was and then dispatched me a replacment item. The whole... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Ordered on 11th June. Finally delivered 22nd June. I understand the first shipment was damaged by the carrier, who ,it seems, didn't notify FireSealsDirect. The second shipment barely survived wit... Ver mais
A empresa respondeu
Excellent customer service. Shout out to Richard from customer service who took care of me so well.
I found Fire Seals Direct online and ordered the product, which was processed and dispatched quickly. Unfortunately, the parcel was delivered to the wrong address, but this was due to the DX delivery... Ver mais
A empresa respondeu
Detalhes da empresa
- Fornecedor de sistemas de proteção contra incêndios
- Fornecedor de Equipamentos para Construção
- Loja de Equipamentos Contra Incêndio
- Serviço de Proteção Contra Incêndios
Sobre FireSealsDirect
Escrito pela empresa
Fire Seals Direct
Escrito pela empresa
- Your Trusted Supplier of Fire Door & Fire Stopping Products
- With over 40 years of fire safety experience, we serve fire door installers and firestopping contractors across the UK through our vast portfolio of passive fire protection products from well-known and trusted brands. Choose Fire Seals Direct for a seamless online customer experience, large stock holding and range available the next working day, and technical expertise and advice from our trusted Customer Care team.
Our Shipping Promise
Next Working Day Delivery Before 4pm
Receive your order the next working day if you place your order before 4pm and choose next day delivery at the checkout.
Informações de contato
Dyffryn Park, 1 Alder Ave, CF82 7TW, Hengoed, Reino Unido
- 02920857959
- customercare@firesealsdirect.co.uk
- firesealsdirect.co.uk
4,7
Excelente
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da FireSealsDirect
Good morning, hope you had a lovely weekend
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
excellent item
excellent item , just whats required to satisfy the responsible persons door check
5 de junho de 2026
Resposta da FireSealsDirect
Good morning Graham, hope you had a lovely weekend
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with the service we provide.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Don't know if the product is good
Don't know if the product is good, we still have not received it. The delivery company can see we are a school and still say they try to delivery at between 7 and 9pm ridiculous
5 de junho de 2026
Resposta da FireSealsDirect
Good morning,
Thank you so much for taking the time to leave us a review.
I am so sorry that the delivery of your order has been delayed, I understand you have spoken to my colleague to rearrange delivery, and the delivery charge has been refunded.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Great price and stock
Great price and stock, delivery was speedy and arrived on day that was specified.
Would highly recommend and will be my go too for fire door items
3 de junho de 2026
Resposta da FireSealsDirect
Good morning,
Thank you so much for taking the time to leave us a 5* review.
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we provide and the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Resposta da FireSealsDirect
Good morning Carolann,
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Resposta da FireSealsDirect
Good morning Mr Bletchley,
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Resposta da FireSealsDirect
Good morning Paul,
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with the service we provide and the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
I found Fire Seals Direct online and…
I found Fire Seals Direct online and ordered the product, which was processed and dispatched quickly. Unfortunately, the parcel was delivered to the wrong address, but this was due to the DX delivery driver rather than the company. I contacted Fire Seals Direct immediately by email, and their customer service team responded very quickly and was able to identify where the parcel had been delivered. I was then able to collect it from the address without any issues. The customer service was excellent, being both helpful and responsive. The product itself was of great quality and fitted perfectly.
29 de maio de 2026
Avaliação não solicitada
Resposta da FireSealsDirect
Good morning Andrew, hope you had a lovely weekend
Thank you so much for taking the time to leave us a 5* review.
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we provide, apologies with the mix up on the delivery but glad we were able to get it resolved for you.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
I ordered some materials from them…
I ordered some materials from them which I needed quickly and had fast next day delivery
29 de maio de 2026
Resposta da FireSealsDirect
Good morning Darren, hope you had a lovely weekend
Thank you so much for taking the time to leave us a 5* review.
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we provide and the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Satisfied
Ordered fire batt and fire mastic next day the materials were delivered no hassle totally reliable company would recommend 100%
28 de maio de 2026
Resposta da FireSealsDirect
Good morning Andrew,
Thank you so much for taking the time to leave us a 5* review.
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we provide and the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day and weekend.
Richard
Outstanding customer service
22 de maio de 2026
Resposta da FireSealsDirect
Good morning Dr Garcia,
Thank you so much for taking the time to leave us a 5* review.
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we provide.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day and weekend.
Richard
Put my order in online and the next day…
Put my order in online and the next day it arrived. Brilliant service thank you.
27 de maio de 2026
Resposta da FireSealsDirect
Good afternoon Simon,
Thank you so much for taking the time to leave us a 5* review.
This is fantastic feedback, and I am really pleased to hear that you are happy with the delivery of your order and the service we provide.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Good overall experience
Well organised website, clear product descriptions, straightforward pricing and ordering, good delivery.
22 de maio de 2026
Resposta da FireSealsDirect
Good afternoon Mr Sparrow,
Thank you so much for taking the time to leave us a 5* review.
This is fantastic feedback, and I am really pleased to hear that you are happy with our website design/layout and the service we provide.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely evening.
Richard
Service,product nd management were…
Service,product nd management were first class thk you
26 de maio de 2026
Resposta da FireSealsDirect
Good afternoon Clive,
Thank you so much for taking the time to leave us a 5* review.
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we provide.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely evening.
Richard
Resposta da FireSealsDirect
Good morning Gregg,
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with the service we provide.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Massive delivery fail - no product issue.
No issues with the product - but it didn’t arrive! I ordered it premium next working day delivery - should have been Wed 27th May. Needed to pass a license inspection on which a 3 year extension hung in a hostile environment. Inspector delayed until Friday 29th and product arrived on -Sat 30th. After I was told by email it was out for delivery on 28th and then by the helpline that it was coming on 29th. Result? Only 1 year licence granted -due to H and S fail grade because this product wasn’t installed or in the building. ( inspector said if it was there he’d have accepted it.). Re-application cost £1650. To say I’m raging is an understatement. Respect to Richard in the helpline who did what he could. I suggest the company cancels their FedEx contract. Sending it back unopened as I just want nothing to do with them -and a product that meets the same requirements is available for £26. I paid £120 for this one.
25 de maio de 2026
Resposta da FireSealsDirect
Good morning Claire,
Thank you so much for taking the time to leave us a review.
I am so sorry for the issues the delayed delivery has caused, and we are providing the feedback to the courier company on the issues caused.
I understand that my manager has called to discuss further with you.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
Hopefully, we can continue working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Resposta da FireSealsDirect
Good afternoon Alan, hope you had a nice weekend.
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with the service we provide.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
The quality is very good
The price for rhe quality is good plus the delivery was spot on
23 de maio de 2026
Resposta da FireSealsDirect
Good morning, hope you had a nice weekend.
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with the service we provide.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Resposta da FireSealsDirect
Good morning Russell, hope you had a nice weekend.
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with the service we provide.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Ordered exactly what I needed very…
Ordered exactly what I needed very easily on their site and it arrived promptly.
23 de setembro de 2025
Resposta da FireSealsDirect
Good morning,
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with the service we provide.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day and weekend.
Richard
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