Our contract indicated a pickup time of 3:30. As the father of the bride I was already at the venue for a 4:30 ceremony start. I started receiving calls at about 3:50 that the buses were not yet at th... Ver mais
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Veja o que dizem as avaliações
Everything about this Charter was great. We had the same driver for the way up on Friday and he returned on Sunday for our return trip and he was fantastic. Driver was safe, on time, courteous and... Ver mais
The driver was on time and attentive, we had a smooth 2 1/2 hour drive there and back!
Bus to the venue was right on time with no problems. The 2 busses going back to the hotels were great. Lots of singing 😂
Detalhes da empresa
Sobre First Charter Bus Rental - Syracuse West
Escrito pela empresa
Think Yellow for your next event.
From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.
First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.
The best buses
Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.
The best drivers
Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.
The best customer service
First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.
*Location prices vary. Minimum trip time and other restrictions may apply.
Informações de contato
300 Spencer Street, 13204, Syracuse, NY, Estados Unidos
- 800-774-3135
4,4
Excelente
73 avaliações
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Great experience
16 de maio de 2021
The bus drivers were all sweethearts!
The bus drivers were all sweethearts!! The customer support was amazing! Would definitely use again!
5 de maio de 2021
Driver was great and on time.
2 de maio de 2021
Three stars
Bus was half an hour late to begin with. And then it started raining and we had to leave early. Trying to contact someone the morning of the trip was difficult. However giving three stars because the bus driver was very friendly and we enjoyed the trip.
4 de setembro de 2020
Avaliação não solicitada
Christopher
Christopher, our driver was terrific. Bus was comfortable (everyone on bus was an adult)
3 de setembro de 2020
Avaliação não solicitada
Street Addiction Institute, Inc. Trip to Buttermilk Falls
Good job. Trip was long due to slow speed, but good driver.
22 de julho de 2020
Avaliação não solicitada
Booking was easy and everyone was very…
Booking was easy and everyone was very responsive in communication throughout. Rave reviews for our driver Wanda.
2 de março de 2020
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Awful Experience
We actually had an awful experience. Our driver refused to follow the instructions for pick up that were detailed in our contract, even after I showed him the physical document. My students were left out in the cold, confused, while I tried to sort things out. I tried to call the two phone numbers listed on the contract for the "day of" the event and didn't reach anyone until the 4th time I called. Once I finally reached someone (45 minutes after the students were supposed to have been picked up), she was very kind. Still, we paid so, so much money for this service that went completely wrong and added unnecessary stress to our event.
2 de dezembro de 2019
Avaliação não solicitada
Resposta da First Charter Bus Rental - Syracuse West
I apologize for your experience and assure you this is not typical. We pride ourselves on our drivers. My name is Tammy and I run the Charter Center responsible for the Eastern US. Will you please call me at 732-280-4927 or email me at tammy.ward@firstgroup.com? I want to understand more about your experience so I can take any necessary corrective action, and work to make your situation right. Thanks, Tammy
Wine Tour
This is my second year using first student to plan a 30+ people wine tour and would highly recommend. The ride was an hour and fifteen minute trip each way and we all got to sit comfortably, listen to our own music, and were able to eat and drink on the bus. Our driver was amazing, I hope we get her again next year!
3 de novembro de 2019
Avaliação não solicitada
I would definitely give them a 5 star
I would definitely give them a 5 star. They were on time, courteous and transported our students to their destination, waited and returned them to school when the mass was over.
Thank you and we will definitely use your company again.
1 de novembro de 2019
Avaliação não solicitada
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