First Ireland Avaliações 

Absolutely dreadful company now !
Previously use and insured with them for 10 yrs , miss 1 yr , insured a classic on 15th December 2024 fully paid , now Jan 2025 no certificate
After 6 emails 3 phone calls min time 30mins an average 1 hr
I cancelled over a no claims bonus being wrong NOT my fault ,I’m out of pocket big time ( €60 cancellation fee + 1 months fee taken by AIG € 85 return out of €236
Will never use again !

a pure disaster trying to get through and when you do your put on hold but nobody will answer there a joke stay clear

Absolutely dreadful company to get an answer from by phone. Just left holding on forever. When I did get an answer the chap said he doesn't deal with home insurance and put me on hold for another 50mins. I opt at this stage for a call back. Which I received 2days later after emailing them. Awful service.

Been on hold for 90 minutes.. totally useless and rude.

When I initially selected the option for renewals, I was waiting 30 mins with no response, so I called back and selected "New Customer" got an answer within 2 minutes..... lol
Then this very rude agent told me she couldn't help me and before I could ask any question she hung up..

Round 3 - I call back and select the correct option
( renewals ) after waiting for another 30 mins, I get through to an agent, I tell them my name and DOB etc, she finds my details and tell me, my policy finished today and will need to transfer me to someone else, since then, I am still waiting to get transferred again...

So far I am over 90 minutes in and I am just trying to pay.. I would pay online but even thats not working.

This is hands down, the worst operation I have ever come across.. I'm honestly considering switching to another company which is 200 euro more per yearm simply because I cannot renew my insurance.. if this is how they run their business for retaining customers that have no claims.. I dread to think the absolute nightmare it would be if I had to claim from them.

STAY AWAY

First Ireland, if you see this.. get your s$$t together

I am from Ireland - Not Malta as stated on the top of this review.. think VPN caused that

Had loads of trouble since the start of my policy but won’t get into that, as it stands I have a car insurance policy for 1318e, I paid 371.80e deposit and the rest was supposed to be monthly payments over 9 months, in the last week they’ve took 1025e from my current account + the 371.80e as a deposit, so I’m now out of pocket more than my original quote and they told me that the deposit isn’t on their system/they have no record of it, I’ve sent them proof of deposit and they won’t get back to me and won’t confirm it, so now I’m almost 1400e out of pocket and stuck on a payment plan with 6 months left to pay which is another 879e due to come out which is totalling me a cost of of almost 2300e, 1000e more than the original quote! They won’t pick up the phone to me and won’t respond to emails. I’ve never been put through this much stress with any company in my life I just want to get everything resolved but they won’t do that. Having this much money stolen from you without an explanation is hard any time of the year but right before Christmas when you have a child and rent to pay is even worse.

Don't deal with this company. I took out an insurance policy a month ago and still have not received my certificate and disc, bearing in mind I have fully paid for the policy on 31/10/24. They won't reply to e mails and will put you on hold for long periods of time. Some of the employees are incompident and unable to do their job.

Just horrible individuals to have to deal with, start to finish. Stay away.

Absolutely horrendous company to deal with. Unable to get through to sort out anything. Don't bother even calling them, awful, they only contact you when looking for money!!!!!! They don't reply to emails - your on hold for ages and then get a voicemail and noone comes back to you!!

Terrible Service, cannot get hold of broker over the phone, takes at least 48 hours. Used to be a great broker to deal with, do not use at all cost as their service is shocking now. Trust pilot reviews says it all, excuse is they are trying to recruit new staff.

I've been a First Ireland Customer for a good few years and they have always been difficult to get a hold of over the phone. It feels like they only answer phone numbers that are listed in their database. I recently got an email, that was originally sent to the wrong address, telling me my policy was being cancelled because I did not send them documents. I'm not sure what documents they are referring to but the phone never gets answered. I've sent multiple emails to their info, compliance and customer service email address but still nothing. They seriously need to rethink the way they treat their customers.

This company must be one of the worst Insurance Brokers in Ireland. It is absolutely impossible to get through to them. I rang them this morning to try and find out whether I was covered for an accidental damage to my car. After 25 minutes I hung up as nobody answered. I sent them an E Mail and at about 3.30 Eoin rang me was very pleasant and said he would put me straight through to the Insurance Co. I was given various options from 1 to 9 when he put me through. I pressed my option and was knocked off. I tried phoning First Ireland and again left hanging for 20 minutes and I hung up. Sent another E Mail and got no response. Eventually phoned the Insurance Co direct and spoke to somebody and got sorted. I would not recommend First Ireland to my worst Enemy as their Customer Service is non existent.

had a very good experience -- Rebecca was very helpful

I have had my driving school insurance with First Ireland since 2014 and used to recommend them to learners and trainee instructors, however they have become increasingly difficult to contact and customer service levels are now painfully low. To do a temporary switch in cover if a car is in for service it takes at least 30 minutes to get to an answer. Renewal details were sent only 7 days before end of policy to make switching as difficult as possible and despite being with them and having no claims in 10 years my premium went up. I don't recommend them any longer and am in the process of cancelling my renewal. They have become a horrendously difficult and unprofessional company to deal with

the most frustrating company iv ever had the misfortune of dealing with , i was on hold for 58 minutes only for someone to pick up at 16:55 and say that they could not hear me and then put me back on hold , then at 17:00 i get a recorded message saying business hours are now closed and try again tomorrow between 09.00 and 17.00 . i only want to make a small change to my policy for the love of god its been a week and i cant get them on email or the phone , my partner and myself have our insurance here and we just bought a house and will need insurance to go with it but not in a million years would be stay with this lot , as soon as our renewal date is here we will go with someone else regardless of cost , i would rather pay a higher premium then use this lot

A seriously questionable outfit. At this stage, I dont know who they are, Gallagher or First Ireland? They wanted €200 extra for my motor insurance cover for the current year. When looked at in detail, they charge €70 for so called professional fees. Then the actual underwriter wanted €20 admin fee? Very sharp practices. My NCB Cert had 'Copy' stamped across the document, so it cannot be used to change insurance provider, as they need your original NCB doc. This is against the Law, according to the Insurance Ombudsman Website.
Like all brokers, they are expensive middlemen who provide little to no service for their charges to the customer ( Ridiculous waiting times trying to contact by phone). They also receive commission from the underwriting company, so the customer is paying these individuals charges and fees twice.
Avoid and stick to the Pillar Insurance companies.

Was on holiday in france in may nd my key for my car got broke I phoned first ireland for help dey told me I wasn't covered in france only uk had to make up a key to get ferry home I nearly missed d ferry over d problem I had wit my car now I have insurance on other vechile nd wanted to change for two days so I could bring my original car to my mechanic who's lives in cavan was told by first ireland dey couldn't insure me because iv insurance on other car it's ridiculous I have spent 2 hours o monday ringing dem but to no avail wst are dey doin in dere office I'm sick of it can't wait till my premium is up goin back to axa dere better to deal with.

I was on hold waiting for someone to take my call, 38 minutes only to be cut off, I rang back and I was on hold 24 minutes.
It has to be the worst broker to get through too.
Then finally I got a hold of someone she wasn't very helpful I was looking for my No Claims Bonus (waiting over 3 weeks) she was passing the blame to the insurance company (which I rang, not their fault).
Stay away from this broker, they don't answer and they are not one bit helpful.
I'm still none the wiser to my call regarding the no claims bonus.

Dealt with a lovely lady Rebecca on the online chat, as could not reach anyone else for 3 days between emailing and the phone. Rebecca was great to deal with very efficient, nice manner, apologized for the wait time which is not her fault. I am hoping when I am in touch with them in the next week or so I can get her again as I know my policy will be dealt with fast. thank you Rebecca for your service today

Fraud company..they will take all ur money from ur account if u give ur card details and u wont get any refund ..stay away from them