Car looked great when delivered back. Pick up went well. I would have liked more communication on when car was coming back. I made it clear I wanted car delivered back to my house but after a few phon... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit B Intec Business Park, Wade Road, RG24 8NE Basingstoke, Hampshire, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Absolutely superb service. Claire who was in Reception when I dropped the car off could not have been more helpful or professional and was a pleasure to work with. Claire also kept the other r... Ver mais
A empresa respondeu
autofix have been really accommodating to work with, arranging a courtesy car and dropping/collecting my vehicle at the same time. it has now been returned by Jason who was really friendly & happy to... Ver mais
A empresa respondeu
Good communication and good workmanship. No issues and any questions answered clearly and politely. The delivery service people who helped deliver and pick were extremely helpful and the staff on... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Escrito pela empresa
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Informações de contato
Unit B Intec Business Park, Wade Road, RG24 8NE, Basingstoke, Hampshire, Reino Unido
- 01256 517230
4,7
Excelente
334 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
1st class repair following someone…
1st class repair following someone driving into my car. Friendly welcome, plus they kept me informed on progress with the work. Staff really seem to like working there, always a good sign
20 de abril de 2026
Resposta da Fix Auto UK - Fix Auto Basingstoke
We appreciate your review! We're happy to hear you received a first-class repair and were kept informed. It's great to know you observed our staff's positive work environment.
Fix Auto Basingstoke
Customer service is very good
Customer service is very good. Prompt responses with patience.
23 de abril de 2026
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Basingstoke
We appreciate you taking the time to leave us this great review! We are so happy to hear you had a positive customer service experience.
Fix Auto Basingstoke
Totally shit work and services
I’ve tried calling multiple times over the past month, and every time I’m given the same response: “our body shop manager will contact you ASAP.” Unfortunately, no one has followed up.
In addition, I’ve sent numerous emails to Claire, Tracey, and Megan, but I haven’t received any meaningful response.
It has now been over three months, and my car still hasn’t been properly repaired. The quality of work is extremely disappointing. Not only was the original issue not fixed, but my car door lock was damaged during the process and still hasn’t been repaired.
Considering you charge rates comparable to a manufacturer, the level of service and workmanship is unacceptable. I strongly suggest improving communication and hiring a more competent team that can handle repairs professionally and efficiently.
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Basingstoke
Hi Mr Singh,
We are sorry to hear about your experience and the frustration this situation has caused. This is not the level of service we aim to deliver, particularly in relation to communication and the quality of repairs described.
Our Group Manager will be in touch with you later today to review the case in detail and work towards resolving the outstanding issues as quickly as possible. We appreciate you bringing this to our attention and will ensure it is followed up properly.
Fix Auto Basingstoke.
the repair was quick and in person…
the repair was quick and in person communication very good
7 de abril de 2026
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Basingstoke
Hi Michele,
Thank you for your review, we really appreciate you taking the time to share your experience. It’s great to hear that you were happy with the speed of the repair and the communication throughout.
We did notice the 4-star rating and would really value your feedback on what we could have done to make your experience a 5-star one. If there’s anything at all we could improve on, please let us know.
You’re welcome to reply here or get in touch with us directly. Your feedback helps us continue to improve our service.
Kind regards,
Fix Auto Basingstoke
From first estimate. Peace of mind
From first estimate, through repair,to collection on completion, the profesionalism was evident and gave me confidence. Highest standard of repair.
14 de abril de 2026
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Basingstoke
We appreciate you taking the time to share your positive experience! We're happy to hear that our professionalism and repair standards gave you confidence.
Fix Auto Basingstoke
First class
From start to finish, absolutely first class. Highly recommend, my car looks like new
8 de abril de 2026
Resposta da Fix Auto UK - Fix Auto Basingstoke
We're happy to hear that you had a first-class experience! It's great to know your car looks like new. Thank you for your recommendation.
Fix Auto Basingstoke
First Class Service
Absolutely could not fault the team from the moment I arrived, the Presentation of the premises and the service on reception, and the Personal service from the tech/Bodyshop team..nothing was to much trouble and I left with a smile on my face - Top Job - Thank you
10 de abril de 2026
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Basingstoke
We appreciate you taking the time to leave us a review. We're happy to hear you could not fault our team from arrival, the presentation of our premises, the service, and the personal attention from the team. It's great to know you left with a smile!
Fix Auto Basingstoke
Very good customer service
Very helpful reception staff, easy to contact. Excellent repair.
9 de abril de 2026
Resposta da Fix Auto UK - Fix Auto Basingstoke
We appreciate you taking the time to leave us feedback! We're so glad the reception staff were helpful and the repair was excellent.
Fix Auto Basingstoke
They did it again - thanks all at Fix Auto Basingstoke!
Damian, Mark and the whole team at Fix Auto Basingstoke are amazing. I’ve been using them for nearly a decade now for working on my classic car as well as my dailies. This time my 2025 BMW touring had a front end collision and I had Admiral send it straight to the guys. Car went in looking a sorry state and came back in less that two weeks looking showroom fresh - wouldn’t go anywhere else. Oh, and their new body shop premises are state of the art!
27 de março de 2026
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Basingstoke
We're glad you enjoyed your experience with us over the past decade. It's great to know that we could restore your BMW to its former glory after the collision. Thank you for your continued trust and for highlighting our new premises!
Fix Auto Basingstoke
From the word go
From the word go, I felt very comfortable using this. 1)someone came to my house and examined my car
2) I had someone answering a call, answering any questions
3) I was informed of progress
4)I was called to say my car was done
5)My car was delivered,
Super, all round service & inclusion
Thank you, real team work
26 de março de 2026
Resposta da Fix Auto UK - Fix Auto Basingstoke
We appreciate you taking the time to leave us a review. We are happy to hear that you felt comfortable with our service, from the initial assessment to the delivery of your car. It is good to know you were informed of progress.
Fix Auto Basingstoke
Autofix were extremely informative and…
Autofix were extremely informative and kept me up to date with the process of my vehicle as well as providing me with a courtesy car. They also cleaned my car , inside and out, for me which was a lovely touch. I’d like to say a special thank you to Ben who returned my car and made it an overall good experience for me!
20 de março de 2026
Resposta da Fix Auto UK - Fix Auto Basingstoke
We appreciate you sharing your positive experience! We're happy to hear that you were well-informed throughout the repair process and that you enjoyed the courtesy car and the car cleaning service. We're glad our service made it a good experience for you.
Fix Auto Basingstoke
Resposta da Fix Auto UK - Fix Auto Basingstoke
We're happy to hear that your experience was easy. Thank you for your positive feedback; we appreciate it very much.
Fix Auto Basingstoke
Dent fixed
Contacted Fix Auto to look at a dent on my car bonnet. They arranged for a specialist to look at my car. The work was carried out professionally and quickly, you could not see the dent once they had finished. Very pleased with the work, very quick and convenient service and a nice cup of tea while I waited.
25 de março de 2026
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Basingstoke
We appreciate you taking the time to share your experience. We're so glad the specialist was able to professionally and quickly repair the dent on your car. We're happy you were pleased with our convenient service!
Fix Auto Basingstoke
Although the repair took a lot longer…
Although the repair took a lot longer than the time we were told, plus we were told we would be kept up to date with progress which we had none !! The car was immaculate when it was returned to me. The workmanship was outstanding . Reception staff very polite and helpful. Hence the 5 stars.
20 de março de 2026
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Basingstoke
Thank you for taking the time to leave us a review and for the 5-star rating.
We’re really pleased to hear that you were happy with the quality of the repair and that the vehicle was returned to you in immaculate condition. I’ll also make sure your kind comments about our reception team are passed on.
That said, I’d like to sincerely apologise for the lack of communication during the repair process. We understand how important regular updates are, and we clearly fell short on this occasion. This is something we are actively working to improve so that all customers are kept fully informed throughout.
Thank you again for your feedback, it’s genuinely appreciated and helps us improve our service going forward.
Fix Auto Basingstoke
Mercedes Repair
Unfortunately someone drove into my Mercedes and damaged it, her insurance company arranged the repair with Fix Auto Basingstoke, they contacted me straight away and arranged collection, Phil the driver was very nice and professional, they kept me updated with the works and my car was returned a week later by Phil again, immaculate job, highly recommend.
25 de março de 2026
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Basingstoke
We appreciate you sharing your experience. It's great to hear that the team provided prompt service and kept you informed throughout the repair process. We're so glad the vehicle was returned to you in excellent condition. Thank you for recommending us!
Fix Auto Basingstoke
My car
Prompt service,my car came back gleaming ,very helpful team my car delivered to the door by two very cheerful chaps ,I couldn't be happier
4 de março de 2026
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Basingstoke
Hello Angela
We appreciate you sharing your five-star experience. We're happy to know you found our team helpful, the service prompt and that your car was returned in pristine condition.
Henry Morris
Brand & Communications Manager
Fix Auto Basingstoke
High quality repair work
Fix Auto did an excellent repair on our Honda CRV. It was high quality. The help and communication from Damian Eton was also very much appreciated, ensuring the work could be carried out when I could make my car available. Would highly recommend their work and service.
11 de março de 2026
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Basingstoke
We appreciate your recommendation! We're happy to hear that you were pleased with the high-quality repair on your Honda CRV and the helpful communication, ensuring the work fit your schedule. Thank you for your feedback!
Fix Auto Basingstoke
10/10 would recommend!
I was amazed by the level of professionalism and kindness of the staff. Most of the time you can either get one or the other...but with Fix Auto - Basingstoke you get it all. The 2 gentlemen that came to collect my car were so lovely and reassured me on the work that would be done on my car, informed me of the timeframe of the work and let me know of my options to get my car back. When it was time to collect my car, I ended up going to fetch it and the staff at the front desk had the same level of professionalism and friendliness as the two gents...even at 8am in the morning! The desk staff who kept me updated over the phone were always so polite and informative. I would 10/10 recommend to a friend or family member
3 de março de 2026
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Basingstoke
Sarah,
We're happy to hear that you had such a positive experience with our team! We appreciate your kind words regarding our professionalism and helpfulness. It's great to know our team met your needs and expectations. Thank you for the recommendation!
Fix Auto Basingstoke
Excellent Service from Fix Auto
Very happy to recommend Fix Auto. The process to repair my car went very smoothly, with regular updates on progress. All the staff were incredibly friendly and only showed a willingness to provide an efficient service. The car was delivered back and was immaculate.
27 de fevereiro de 2026
Resposta da Fix Auto UK - Fix Auto Basingstoke
We appreciate you recommending us! We're happy the repair process was smooth, with helpful updates. It's great to know our team was friendly and efficient, and that your car was returned in excellent condition. Thank you!
Fix Auto Basingstoke
Staff were very helpful and the repairs…
Staff were very helpful and the repairs were completed earlier than expected and to a fantastic standard.
23 de fevereiro de 2026
Resposta da Fix Auto UK - Fix Auto Basingstoke
We appreciate your kind words! We are so happy to hear that our staff were helpful and that the repairs were completed to a fantastic standard and ahead of schedule.
Fix Auto Basingstoke
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.