Following a no fault RTC the insurance company delegated this company to repair the vehicle. Dents and crumples restored to a new condition making the car look brilliant and clean. Though it took 8 we... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Fix Auto did an excellent job on my car - I was worried about matching the colour (flat red) but it was perfect. The whole set up is really professional and the staff are all friendly and helpful. H... Ver mais
A empresa respondeu
Great repair & service team Agreed collection from home and return drop off after repair all went smoothly and no hassle with great communication throughout. The only slightest negative but do... Ver mais
A empresa respondeu
Excellent service from Fix Auto Leicester! The repair work was flawless—my car looks as good as new, and it was returned thoroughly cleaned. Professional, reliable, and great communication throughout.... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Escrito pela empresa
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Informações de contato
Lutterworth Road, Beeches Farm, LE8 6NA, Leicester, Reino Unido
- 01162862212
4,7
Excelente
879 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
A car incident
Not having a good year with cars at the minute, but every time I’ve had a bump or incident fix auto have been there, they have helped so much, I want to specifically thank Laura, April Dan and Michael for the outstanding communication and reassurance they all gave me through this time, car looks amazing, fast pace, so thank you again
5 de janeiro de 2026
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Leicester
Glad to hear our team have been helpful! Hopefully the rest of 2026 will give you better luck with cars.
Resposta da Fix Auto UK - Fix Auto Leicester
Thanks for your review.
Excellent Service
My car was excellently repaired by Fix Auto. Very happy with their service.
28 de janeiro de 2026
Resposta da Fix Auto UK - Fix Auto Leicester
Thanks for your review, it's much appreciated!
Top Body Repairers
Very good choice by my Insurers using Fix Auto UK. They went up and beyond to repair my bumper. My bumper looks perfect!
I was Updated when my car would be collected and when it would be brought back to me as I couldn't collect on the day.
Highly recommended 5 Star
30 de janeiro de 2026
Resposta da Fix Auto UK - Fix Auto Leicester
Thank you for your review! Great to hear that your bumper repair went well.
Repair work was outstanding 5 stars
Repair work was outstanding 5 stars . Only concern was drivers side carpet was wet to the touch witch probably explained the condensation on inside of vehicle at collection
29 de janeiro de 2026
Resposta da Fix Auto UK - Fix Auto Leicester
Hi Darren, thank you for your review. Your car had probably just been valeted which would explain the condensation, glad to hear you were pleased with the repair work though.
Company car repair
Company car, booked in for quote when I arrived they were very prompt and didn't take long then it was booked in for the repair dropped it off and when it was ready they gave me a call to arrange collection painless.
The loan vehicle was adequate although my car is electric and they didn't have an electric offering but got me from A to B. Repairs were like new and car was clean on it's return.
12 de janeiro de 2026
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Leicester
Thanks Ash, we really appreciate your review.
As far as the repair to my vehicle was…
As far as the repair to my vehicle was concerned, it looks as good as new, very happy. However, my car is my pride and joy which I have professionally valeted inside and out once a month, I keep the inside in pristine condition at all times. When I picked it up it was dirty muddy and dusty inside, even the seats were dirty and the pedals were caked in mud, really ruined everything for me to see it so un looked after inside
17 de janeiro de 2026
Resposta da Fix Auto UK - Fix Auto Leicester
Hi Treena, we're really sorry to hear that. The site does get muddy at this time of year, and I've sent a message to our team to make sure drivers are more mindful of this.
In the meantime, if you bring the car back to us we will valet it again for you, simply contact us on leicester@fixauto.co.uk if you'd like us to do this. Again, please accept our apologies, as there shouldn't ever be this amount of mud inside a car that we've repaired.
Constant communication
Constant communication, very helpful over the phone. Have done an amazing job fixing my car.
23 de janeiro de 2026
Resposta da Fix Auto UK - Fix Auto Leicester
Hi Catherine, thank you so much for your review! We're pleased the repair experience was a good one.
Car took far longer than expected
Edited to include Christmas holidays; including Christmas day, Boxing Day and New Years Day it was in for 19 working days. I didnt include those in original post as I automatically assumed nobody would be working those days.
Car was booked in for 9 working days. It ended up being in for 16 working days as they broke the fan to the air con. It has made the whole experience quite stressful. On the plus, it came back lovely and clean, except for the muddy pedals from the man who drove it back 😆
13 de janeiro de 2026
Resposta da Fix Auto UK - Fix Auto Leicester
Hi Tammy, a lot of those 'working days' fell over the Christmas holidays - we were closed on the 25th, 26th Dec and 1st Jan as they're public holidays. We're sorry your car took longer than expected, but we are always really transparent about our working hours during the Christmas holidays and how we only have skeleton staff working between Xmas and New Year. We communicate this online and in our reception.
Your vehicle had already been estimated when it was recovered to us on 19/12, and parts were delivered on 23/12. Once repairs were completed, we identified an issue with the cooling fans. We checked with you to establish whether this was a pre-existing issue and were advised that it was not, so we carried out further investigations. This doesn't mean that we 'broke the fan' – sometimes unexpected issues crop up during a repair, and we always have to check whether it was pre-existing, or caused by the accident, or would have naturally happened due to the lifespan on some parts.
The vehicle was subsequently returned on 13/01. We apologise for the muddy pedals, but as for the rest of your complaint, we could not have fixed the car any faster and are always transparent with customers about timescales.
Edited reply: We'll have to agree to disagree here Tammy, as I end up with a completely different calculation – 15 working days if you include Friday 19th Dec when we'd only just received the car. We closed early at 2pm on the 24th and 31st Dec too. The 9 working days you were booked in for is always an estimate only, and is subject to change if parts are delayed, or we discover something isn't working along the way, as happened in your case.
Superb work carried out by the team!
Want to say a huge thank you to the Fix Auto Leicester, especially Laura, Paula, Naomi and April. My BMW was damaged and the team carried out an amazing job and returned the vehicle promptly. From start to end the process was clear and always felt very welcome when attending the site. Great work from all team members.
Thank you once again for a superb service provided by all.
Mr Dhillon.
4 de dezembro de 2025
Resposta da Fix Auto UK - Fix Auto Leicester
Hi Mr Dhillon, thank you so much for your review, that's brilliant to hear that our team went above and beyond for you.
Fantastic customer service delivery…
Fantastic customer service delivery back and forth was great, work on car was good
9 de janeiro de 2026
Resposta da Fix Auto UK - Fix Auto Leicester
Thanks Susan, that's great to hear!
Fabulous service
Car was collected promptly, and provided with a lovely courtesy car. Driver was friendly. Staff in reception were always polite and helpful when I called and when I went to collect the car they had not only fixed it but valeted it as well
Wonderful job thank you
5 de janeiro de 2026
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Leicester
Thanks Sandra, that's lovely to hear – we appreciate your review.
Very professional
Very professional, friendly and efficient. Quality workmanship.
23 de dezembro de 2025
Resposta da Fix Auto UK - Fix Auto Leicester
Thanks for your review Stuart, that's great to hear.
Resposta da Fix Auto UK - Fix Auto Leicester
Thanks for your review, we appreciate it!
Resposta da Fix Auto UK - Fix Auto Leicester
Thanks for your review Terry, that's great to hear!
Top notch service
Ali and the body shop team always do an outstanding job, with a quick turn around, would definitely recommend Fix Auto Leicester to anyone needing any body work doing on their vehicles.
2 de dezembro de 2025
Resposta da Fix Auto UK - Fix Auto Leicester
Thanks Paul, we really appreciate your business as always.
Very helpful and efficient service
Very helpful and efficient service from friendly team. Very satisfied with the work completed to my car.
5 de dezembro de 2025
Resposta da Fix Auto UK - Fix Auto Leicester
Thank you Sue, that's great to hear!
Great communications
Great communications, friendly and helpful staff. A good job done promptly.
3 de dezembro de 2025
Resposta da Fix Auto UK - Fix Auto Leicester
Thank you Cliff for your review, we really appreciate it.
worst repair experience ever
This was the worst repair experience I have ever had, taking almost 6 months for very minor damage, and the final result not being satisfactory. Zero stars would be given if it was an option. I now feel I understand why car insurance is so expensive given the amount of time which is wasted in the repair process.
3 de dezembro de 2025
Resposta da Fix Auto UK - Fix Auto Leicester
Hi Gareth,
I've spoken to the front office about what happened here, and without passing the buck, it sounds like the issue was mostly with your insurance company due to their lack of response with authorising repairs.
I can assure you it's very unusual for a repair to take this long, usually they are completed within days (although any parts delays add on time), so we can only apologise that you didn't have the best experience with us. We have completed all work to the best of our ability and any further issue now rests with VW and your insurer unfortunately.
For context, your vehicle was recovered into site on the 26/6/25. It was estimated on 30/6/25, and needed an inspection so we had to chase insurers to authorise repairs on several occasions.
Authority was finally received 15/9/25 (11 weeks later), it was this that caused such a massive delay.
The vehicle then had to go to a VW dealership to determine the issues as it was a nonstarter. It came back on site 31/10 and all mechanical work completed. We had to await further parts, which arrived on 21/11 (a further 3 week delay).
Extra work was then completed on the near side of the vehicle that was not part of the accident. Repairs were completed on 27/11 and we delivered the vehicle back, however you rejected it, and the drivers had to bring it back on site.
We understand your complaint was with the door trim not being attached, and the door skin not welded correctly. Our Bodyshop manager discussed with you how the door was provided from the dealership and that is how they come, and that the next steps were to take the vehicle yourself to VW.
We informed the insurance company, and they informed you that we had done the work, and no further work was going to be completed. We returned the vehicle back to you again on Wednesday.
Excellent Service and Customer Care
All the staff went out of their way to help us and repair our car despite difficulties with our insurance company. We were never made to feel that the delay was our fault, they were completely helpful throughout the whole process.
Added to that when it came time to collect our car the work had been completed to an exceptional standard.
A wonderful company to deal with.
2 de dezembro de 2025
Resposta da Fix Auto UK - Fix Auto Leicester
That's great to hear, we really appreciate your review.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.