Josh was really helpful, and upgraded the delivery to next day, and helped with the warranty process. Great service, product arrived next day and pleased with it. Definitely recommend buying fro... Ver mais
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Veja o que dizem as avaliações
My order I received had a box of brad nails that were the wrong size, the problem was dealt with very quickly by Josh Scott who sorted me out a replacement asap!. I felt this deserved a decent review... Ver mais
A empresa respondeu
Good overall. Only criticism is packing. Just wrapping a cardboard sleeve around a drill battery and then leaving it loose in a larger cardboard box isn't great, although it arrived unscathed.
A empresa respondeu
Delivery was prompt, I made an issue ordering the wrong item and Josh was really helpful in resolving this and getting the item I should have ordered out. DX the delivery company left item outside a d... Ver mais
A empresa respondeu
Detalhes da empresa
- Comércio de ferramentas
- Loja "Faça Você Mesmo"
- Fornecedor de Equipamentos para Perfuração
- Fornecedor de Equipamentos Elétricos
- Loja de acessórios e ferragens
- Loja de artigos para reforma residencial
Sobre Fixings Store
Escrito pela empresa
Welcome to Fixings Store, your one-stop destination for all your fixing and home improvement needs. We are an online business dedicated to providing fixings, power tools, hand tools and home improvement accessories. With a wide range of shopping departments and a commitment to customer satisfaction, we strive to be the go-to platform DIY requirements.
Our History
Born from our 20,000sq/ft premises in Ashford, we come from a business group with over 30 years of experience distributing fixings and construction consumables to some of the largest national infrastructure projects of recent times. We even manufacture our own goods such as drill bits, cutting discs and screws!
Our customer base is diverse, ranging from DIY enthusiasts to professional builders, contractors, and tradespeople. We serve homeowners and individuals looking to tackle home improvement projects, as well as construction companies and businesses in need of bulk fixing supplies. Our user-friendly website and streamlined ordering process make it easy for anyone to find and purchase the products they need with just a few clicks.
Our Values
At Fixings Store, we believe home improvement and the construction industry should not be at the cost of our planet. Energy usage, waste generation, air pollution, water consumption and habitat destruction are the adverse effects of building and renovations despite new regulations.
It’s our mission to bridge the gap between our customers and the environment by funding tree plants, carbon avoidance projects and renewable and nature-based projects with every order through our connected climate partners. Learn more about our current reforestation project here.
Our Vision
We have an ambitious vision for the next five years. Our goal is to establish ourselves as a leading and anchored name in the trade and home DIY sector, not only in the UK but also across Europe. We aim to be the go-to destination for individuals, businesses, and contractors seeking high-quality fixing products and services.
To achieve this vision, we are committed to providing some of the greatest buying and installation and tutorial guides available in the industry. We understand that navigating the world of fixings can be overwhelming, especially for those new to the trade or DIY projects. That's why we want to empower our customers with comprehensive guides that simplify the process of selecting, purchasing, and installing fixings. By offering expert advice and practical resources, we aim to enhance our customers' confidence and knowledge, ensuring they make informed decisions for their projects.
Why Fixings Store?
Escrito pela empresa
- You Shop = We Plant 🌳
- Many of us in Great Britain are worried about the impacts of climate change on future generations. Our reforestation commitment will connect our enthusiastic home renovators, contractors and tradespeople with the planet we build on, through simply shopping on our website.
- Your New Trusted (and experienced) Supplier
- Whilst we're a relatively new start-up digital business, we bring over 3 decades of experience and knowledge to our website and customers. In that time we've seen the market change with new techniques, practices and brands that have revolutionised the way the construction and DIY sector has operated.
Informações de contato
Technology House, Brunswick Road, TN23 1EN, ASHFORD, Reino Unido
- 01233 344940
- info@fixingsstore.com
- fixingsstore.com
4,4
Excelente
493 avaliações
Respondeu a 40% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Always a very fast and clean service
21 de julho de 2025
Resposta da Fixings Store
Hey Andy 👋
Many thanks for your comments and rating, it genuinely means the world. Glad to hear the service was quick and efficient, this is exactly what we want to hear.
Have a great week and we look forward to serving you again soon.
All the best,
Christian C.
Very helpful for helping customers find…
Very helpful for helping customers find what they want
17 de julho de 2025
Resposta da Fixings Store
Hey! 👋
Thank you so much for your star rating and comments. That's very kind to hear... we do understand there's quite a bit on the site and sometimes it can be confusing to know which product is best so it's great to hear we helped you find the product needed.
Have an amazing week - thanks again.
Christian C.
Great service
Great service. I ordered at dinner time and received it at breakfast the next morning. Product was just as described. Very satisfied.
14 de julho de 2025
Resposta da Fixings Store
Hey David,
Many thanks for your kind words and star rating - dead-chuffed to hear you were happy with the service and products you chose.
Have a great week and we look forward to serving you again soon.
All the best,
Fixings Store
Choice of courier let them down
Ordered a pack of 27mm spit nails from this website, I would have given 5 stars due to been the cheapest online price and dispatched very quickly, however, please change your courier provider. DPD 9/10 will always deliver to a safe place, as a tradesman most often than not we’re not going to be home to sign for a parcel. Fed Ex are completely useless, I received a notification saying the package was delivered and signed for by me, I have full cctv coverage and no FedEx person stepped foot on my property, the proof of delivery picture was a picture of my house from the distance, probably taken whilst still driving on the road or screenshot from google street view, after raising a complaint that afternoon, miraculously my package was left on my doorstep the same evening, funny that as I apparently signed for it earlier that day, clowns. This company would certainly get 5 stars if they used someone more reliable
8 de julho de 2025
Avaliação não solicitada
Fantastic service and next day delivery
Fantastic service and next day delivery and a great price
30 de junho de 2025
Resposta da Fixings Store
Thanks ever so much for your star rating and comments, Mr Moore!
Have a fantastic weekend and we look forward to serving you again soon.
All the best,
Fixings Store
Buyer beware!!!
I ordered an item on the 11th June for delivery on the 15th. Nothing arrived. After many hours of trying to get through, I managed to speak to someone who assured me that I would receive the item yesterday. Nothing arrived! I wish that I had seen the reviews beforehand then I would never have placed my order. I regret wasting my money or time. Now my project has been delayed due to this issue.
16 de junho de 2025
Avaliação não solicitada
Prompt delivery and great service.
2 de junho de 2025
First order with Fixing store and…
First order with Fixing store and failed miserably - ordered for next day delivery and nothing turned up
31 de maio de 2025
Outstanding Customer Service – Highly Recommended!
I ordered the Paslode 395196 F18 50mm Electro Galv Straight Brads (2000 Box with 2 Fuel Cells), but a different product was sent by mistake. I contacted the team, and I was genuinely impressed by how quickly and professionally they handled the issue.
A replacement was dispatched immediately, and they even told me to keep the incorrect item as a goodwill gesture – which was incredibly generous and appreciated.
Mistakes can happen, but it’s how a company responds that makes the difference. These guys delivered outstanding customer service from start to finish. I wouldn’t hesitate to order again – 100% trustworthy and efficient!
30 de maio de 2025
Avaliação não solicitada
My order I received had a box of brad…
My order I received had a box of brad nails that were the wrong size, the problem was dealt with very quickly by Josh Scott who sorted me out a replacement asap!. I felt this deserved a decent review as everything else was spot on and when an issue did arise it was sorted fast.
29 de maio de 2025
Avaliação não solicitada
Resposta da Fixings Store
Hi Liam,
Many thanks for your review comments and chosen star rating, it means a lot! Glad to hear you're happy with everything and especially Josh's assistance! 🎉
Please do keep us in mind for future, we'd love to serve you again soon.
All the best,
Christian C.
Ordered a spit pulse 65 said 1-2 days…
Ordered a spit pulse 65 said 1-2 days delivery but they don’t even stock them just order from the manufacturer when you order so it’s now 5 days after ordering and iv only just received notice that it’s being dispatched today but won’t arrive until the 19th
12 de maio de 2025
Avaliação não solicitada
Resposta da Fixings Store
Good morning Bradley,
I'm very sorry to hear your recent feedback and star rating choice. This is far from the standards we set at Fixings Store.
I don't have any order information from your review so it's very hard to look into this without your order number. I have asked TrustPilot to request further information so I can properly investigate this for you.
In response to the comments on Pulsa 65 stock, we do in fact stock this product. This is not something we simply buy from the manufacturer when an order comes in. The issue we've had recently is these have been extremely popular and stock has been hard to keep up with.
To make it up to you Bradley, we will happily provide you free delivery on your next order, plus an additional 10% off. Before you order, please reach out to us at info@fixingsstore.com, providing your order number and delivery address and we'll get this discount arranged for you asap.
Once again I'm very sorry about the issues in your order. Have a great rest of your week.
All the best,
Christian C.
Delays
I placed an order on 21st April 2025, expecting timely delivery. Unfortunately, after waiting two weeks without receiving any updates, I had to follow up myself to find out that my items had been lost. I was disappointed that I had to chase down this information. But also having to order from an alternative source due to the time scale we needed them.
I then called to cancel part of my order, and I was assured that the cancellation would be processed and the funds refunded. However, I received an email saying that the canceled items are now being delivered, which is confusing and frustrating.
I understand that things can go wrong, but better communication throughout the process would have gone a long way. I’m still waiting for clarification on my canceled items and the refund process.
I’m hopeful this issue will be resolved, but my experience has been much more stressful than I expected.
21 de abril de 2025
Resposta da Fixings Store
Good morning Ian,
Many thanks for your star rating and feedback. Glad to hear the order arrived on time.
Have a great week.
All the best,
Christian C.
Poor service
Good enough price but took 7 days for Item to arrive. Ordered on 25th April not sent out until 30th April. Arrived on 1st May. No fault of FedEx. Just poor service from Fixingsstore.
25 de abril de 2025
Resposta da Fixings Store
Hi Ken,
First, please let me sincerely apologise for the underwhelming experience with us. Every order is an opportunity to exceed expectations and build relationships with our customers, so it's hard to read we've fallen short of your expectations.
After looking back on your order, I can see the item purchased states a delivery time of 2 - 4 working days on the product page. We received your order on Friday 25th April, just past 1pm. Based on this order information the latest date we expect to deliver to you was the following Thursday (1st May). This is because items listed with a 2 - 4 lead time are stocked at an external warehouse and require a transfer before they are dispatched.
After looking back on the tracking, I can see it was signed for on Thursday 1st May. I appreciate it may not have been the delivery speed you were expecting but we have delivered in the service window we state.
We are always looking to improve our service in every way and one of them is in our turnaround time for those items marked with 2 - 4 day lead time. As soon as we can shorten this time we absolutely will do.
All the best,
Christian C.
Good price and service
Order dispatched quickly and a very competitive price for the paslode nails
25 de abril de 2025
Resposta da Fixings Store
Thanks ever so much for your star rating and comments; it means a lot.
Have a great week and looking forward to serving you again soon.
All the best,
Christian C.
Resposta da Fixings Store
Hi Vica,
I am very sorry to read your comments and star rating - this is a shock to receive, particularly after seeing we delivered your order within 24 hours of receiving it.
In case you misunderstood the delivery communication we provide post-dispatch, we do not state anywhere that we provide estimated times for the delivery. Our communication is instead providing an email update to advise it has been dispatched and en route to you. Inside this email it will provide a tracking link where you can then follow your package/s journey through the network.
Hope this clarifies your feedback, Vica.
Regards,
Christian C.
Resposta da Fixings Store
Hey Michael,
Many thanks for the star rating and feedback - we appreciate it!
Have a great weekend,
Christian C.
Good service received in the end
Ordered some grab adhesive from fixing store. Website is easy to navigate and plenty of options at very competitive prices. Was notified that my order had been dispatched, the order was delivered in a couple of days. But unfortunately only one of the 5 items I had ordered was sent. After speaking to someone about this at the fixing store, I was told when the item I had ordered was being prepared for despatch that the stock they were showing was incorrect. I was assured that new stock had been ordered from their supplier and would be sent asap. To be fair the rest of the items turned up a couple of days later. Just one slight criticism, it would have been nice to have been informed about this before I received my order or for something to have been said on the delivery note, instead of just saying qty ordered 5 and qty shipped 1 with no mention of anything to follow. But all in all received good service from the fixing store.
11 de abril de 2025
Resposta da Fixings Store
Many thanks for your detailed feedback and chosen star rating, Steve. Appreciate the insight from your perspective regarding the stock shortage and the ambiguity on the delivery note. I, too, would've been confused and would have wanted to speak to someone about it.
So we will ensure we make some adjustments here to clarify orders that are dispatched short for any reason.
Insight like this is invaluable to us, as this is how we will be able to continue to improve the whole experience.
Have a fantastic weekend, and thanks again for the feedback and your business.
Catch you soon,
Christian C.
Resposta da Fixings Store
Happy Friday, Carl!
Many thanks for your star rating and feedback comments. Glad to hear the delivery was quick and you're happy with the products.
Have a great weekend and looking forward to serving you again soon.
All the best,
Christian C.
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