Absolutely wonderful experience! The communication was excellent from start to finish. The pendant arrived very quickly and was beautifully packaged. I was also pleasantly surprised to find a polish... Ver mais
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Veja o que dizem as avaliações
Had a voucher to spend, but it was only valid in certain places, so I thought, “Why not try Fjewellery?” Well… oh my days! My earrings arrived today and the packaging was so fancy I half expected... Ver mais
A empresa respondeu
Ordered and didn't receive the next day. Messaged the company on their website who replied within an hour advising FedEx had lost the parcel and did I want refund or it resent. Asked for it resent... Ver mais
Super fast delivery, item as described. Second purchase from FJewellery. They have upgraded their gift packaging to the standard more aligned with their prices. Good quality, good descriptions with we... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
FJewellery specialises in genuine hallmarked gold jewellery from 9ct to 22ct. We won't be beaten on price. Visit us online or in our 12 shops around the UK.
Informações de contato
19 Holborn , EC1N 2JS, London, Reino Unido
- +44 (0) 20 7096 3315
- info@fjewellery.co.uk
- fjewellery.co.uk
4,5
Excelente
808 avaliações
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Perect in every way!
Great value on your initial offer. Wonderful packaging and immediate shipping. Just perfect. A wonderful gift
Thank you!
8 de janeiro de 2025
So easy to find what I wanted really…
So easy to find what I wanted really good quality and came so fast definitely will order again
6 de janeiro de 2025
Very quickly dealt with parcel delivery…
Very quickly dealt with parcel delivery in time.
2 de janeiro de 2025
Amazing product and service
Amazing product and service. I wil be visiting your website again xxx
2 de janeiro de 2025
Amazing communication
Amazing communication, kind and friendly and problem solved thank you so much Lucy you was amazing
2 de janeiro de 2025
Waste of time and money
Allowed me to purchase an item that was sold out, 12 days later I'm still waiting for a refund. Shouldn't allow people to purchase items if they've sold out. Waste of time and money.
4 de janeiro de 2025
Avaliação não solicitada
Resposta da FJewellery
Hello Jack
We appreciate that it is annoying that your item had just been sold in one of our shops, when you placed your order on the website. We are working towards instant live updates on the website.
As per the message on the website, any orders received on/after 24th December would be posted on 3rd January when our offices re-opened after the Christmas break. We emailed you and processed your refund on 3rd when we re-opened. If you have not received the refund please contact your bank, as it is processed at our end.
All the best
Team FJ
Resposta da FJewellery
Hi Shanice
Apologies for the quality of the item. Our packages are checked by two members of staff so a scratched item should clearly not have been sent to you.
We do include a contact card in the delivery box so if there any problems with the order its best to contact us directly. If we don't know about the issue we cannot help to rectify it.
We have refunded the item for you.
Team FJ
What is the size of the pendant?
27 de dezembro de 2024
Avaliação não solicitada
Great service
Great service, received recorded within three days. Nicely presented in a lovely gift box and bag. So pleased with our purchase and would certainly be happy to order from them again.
16 de dezembro de 2024
Very nice !!!!
12 de dezembro de 2024
Super fast delivery
Super fast delivery, excellent product and a very good price.
11 de dezembro de 2024
Excellent presentation
Online ordering and finding what I wanted was easy, delivery was reasonable although tracking could be better.
The items arrived well packed and outstandingly well presented, a gift bag a beautiful case and a little bag for smaller items. If you're buying as a present it will look amazing.
16 de dezembro de 2024
DO NOT BUY EARINGS FROM THIS…
** DO NOT BUY EARINGS FROM THIS COMPANY**
I bought 3 pairs of earrings from this company for Christmas and for a 60th birthday present. The total amount I paid was £116.
The recipient of the 60th birthday present gave them back to me. The silver on the post, that goes through the ear, had come off and it gave her a swollen, tender ear. She had worn it for a total of 5 days.
I contacted the company and sent photos but they refused to do anything about it.
I understand their hygiene policies and earrings are all "non-refundable". However, the item is defective. There is no coating on the post. After 2 emails and my last one asking the company to refer my complaint to management, I have heard nothing.
So I'm £116 down and due to give 2 pairs of earrings as Christmas presents, without being sure if they will have a similar reaction. I would look elsewhere if I was you.
16 de dezembro de 2024
Avaliação não solicitada
Fast delivery & No nonsense refund…
Fast delivery & No nonsense refund because I’m too crazy to check the measurements before purchasing 😂
Many thanks
2 de dezembro de 2024
I'm so happy with what I ordered
I'm so happy with what I ordered. It looks great, I arrived so quickly, and the box it comes in is beautiful.
16 de dezembro de 2024
Thanks to Melisa and Andrani for…
Thanks to Melisa and Andrani for excellent customer service. The whole process was smooth as butter. Very helpful and friendly.
18 de dezembro de 2024
Avaliação não solicitada
Resposta da FJewellery
Hi NightShift,
Thanks so much for popping into the Holborn store and good to hear that Melissa and Andranik were able to assist you so well.
We look forward to seeing you again soon.
Team FJ
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