Fjorna Avaliações 

Resposta da Fjorna

11 de jul. de 2025

Hi Paula,

Thank you for your message — we're sorry to hear about your experience, and we truly appreciate you taking the time to share it.

After reviewing our system, we noticed that several messages were received from you this morning between 8:00 and 12:00. It's possible that a technical issue caused a delay or error in how these were processed — we're currently looking into this.

That said, we did receive your earlier message and immediately decided to send out a replacement wall light free of charge, as one of the items was faulty. We're also happy to hear that you’re enjoying the other lights — that means a lot to us! 😊

It’s possible that due to the current high volume, our service team hasn’t yet sent the confirmation email, and we apologize for that. But we can reassure you now: a new lamp is already on its way to you and there's nothing further you need to do.

We truly hope this good news brings some relief after the inconvenience — and perhaps it might even inspire a few more stars on your review 😉.

Thanks again for your patience and understanding.

Warm regards,
The FJORNA Team

Resposta da Fjorna

11 de jun. de 2025

Hi Tone,

We’re disappointed by your message and feel the need to clarify the situation clearly.

You did receive the product, which directly contradicts your bank dispute claiming otherwise. Following your claim, you later stated the item was broken and did not resemble the product image. Both cannot be true. Based on these inconsistencies, we had strong reason to believe this was a fraudulent attempt to obtain a refund while keeping the product.

We investigated the case thoroughly and provided the bank with full documentation. As a result, the dispute has been closed in our favor.

Your tracking information was not delivered via email because you failed to provide a valid email address during checkout. Without an email address, it’s not possible for our system to send updates. This is not a system error — it was a missing input from your side.

Despite all this, we still offered you a full refund if the product — damaged or not — was returned to us. You declined this solution. Instead, you are now posting a negative review to misrepresent our brand, even though we followed all procedures and tried to assist you fairly.

We stand by our integrity and the efforts we’ve made to resolve this situation, and we feel obligated to publicly respond to defend against an unjustified review.

Sincerely,
Team FJORNA

Resposta da Fjorna

11 de jun. de 2025

Hi Eliane,

Thank you so much for your kind words! 🌟 We’re absolutely thrilled to hear that you love your candlestick light. It means the world to us to know you’re happy with your purchase.

If you ever need anything else or have any questions, we’re always here to help.

Warm regards,
Team FJORNA 💛

Resposta da Fjorna

26 de dez. de 2024

Hei Øystein Vinje,

Takk for at du deler din opplevelse. Vi ønsker å forklare situasjonen og gi mer kontekst rundt det som skjedde.

Under vår høytidskampanje opplevde vi en overveldende respons med mange flere bestillinger enn forventet. Dette førte dessverre til forsinkelser i behandlingstiden for enkelte bestillinger. Vi forstår at dette kan ha skapt frustrasjon, og vi gjorde vårt beste for å informere kundene våre åpent og ærlig om situasjonen.

Når det gjelder rabatten på 65 %, var denne spesifikt gitt til deg som et uttrykk for vår forståelse og ønske om å kompensere for de lange ventetidene. Etter flere e-poster fra deg, ønsket vi å vise at vi setter pris på deg som kunde og forsøkte derfor å imøtekomme deg på en best mulig måte.

Vi registrerer at du har valgt å kansellere bestillingen din, noe vi selvfølgelig respekterer. Vi ønsker imidlertid å påpeke at siden produktene aldri ble levert til deg, er det vanskelig å konkludere med noe rundt produktets kvalitet. For oss er det viktig at kundene våre får en positiv opplevelse, og vi beklager at leveringstiden ikke levde opp til forventningene.

Vi ber derfor om at du vurderer å oppdatere anmeldelsen din, slik at den gjenspeiler den faktiske opplevelsen du hadde med leveringstiden. Spekulasjoner rundt produkter som ikke er mottatt, kan gi et misvisende bilde og er ikke basert på direkte erfaring.

Vi håper på din forståelse og ønsker deg en fin dag videre.