Fjorna Avaliações 

203
O TrustScore é 1.5 de um total de 5

1,7

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

This company has stolen my money. The item for order 8221 was delivered not made of linen as it stated and when I returned it to their European address as I am legally required to do they proceeded... Ver mais

Avaliado com 1 de um total de 5 estrelas

Would give zero stars if I could. Same experience as everyone else - horrendous quality goods, emails bouncing back, phone lines unanswered. I've raised a chargeback with credit card company. It would... Ver mais

Avaliado com 1 de um total de 5 estrelas

Incorrect dress was delivered after a month. The company engaged in email with me and offered 10% refund. I refused as the item delivered was incorrect. They then actively blocked my email communicati... Ver mais

Avaliado com 5 de um total de 5 estrelas

Produktene er av utrolig kvalitet! Jeg var veldig fornøyd med bestillingen min. Selv om det tok litt lengre tid før pakken min ankom, er jeg superfornøyd. Kundeservicen er også utmerket – de svarer ra... Ver mais


Informações de contato

1,7

Muito Ruim

O TrustScore é 1.5 de um total de 5

203 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 26% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,7

Todas as avaliações

(203)

179 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Awful experience

Awful experience, item didn’t fit and I was not shared details required from the courier to send the item back to China. Item did not even look like the picture either. £35 down and stuck with a child sized item that looks straight from Temu 😔 Please avoid if you live in Europe.

28 de agosto de 2025
Avaliação não solicitada
logotipo da Fjorna

Resposta da Fjorna

Hi Cairo, thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and that the item did not meet your expectations. This is not the standard we aim to provide. Please get in touch with us at info@fjorna.com with your order details so we can review this further and work towards a suitable solution for you.

Avaliado com 1 de um total de 5 estrelas

Won’t be buying from this company again

Service was okay but slow. Quality was very poor… item unwearable.

2 de agosto de 2025
Avaliação não solicitada
logotipo da Fjorna

Resposta da Fjorna

Hi Sue, thank you for sharing your feedback. We’re sorry to hear that the service felt slow and that the item did not meet your expectations. This is certainly not the experience we want for our customers. Please reach out to us at info@fjorna.com with your order details so we can review this and see how we can make things right.

Avaliado com 4 de um total de 5 estrelas

The dress I ordered was not the quality…

The dress I ordered was not the quality I expected and didn't fit. Fjorna did offer a % of the price as refund and I excepted as it was too much hassle to send it back and they don't refund postage.

28 de agosto de 2025
Avaliação não solicitada
logotipo da Fjorna

Resposta da Fjorna

Hi, thank you for your feedback. We’re sorry to hear that the dress did not meet your expectations and that the fit wasn’t right. We understand returning items can sometimes be inconvenient, which is why we offered you a partial refund as a quicker solution. We’ll also take your comments on quality into account to improve our products going forward. We appreciate your understanding and thank you for giving us a try.

Avaliado com 4 de um total de 5 estrelas

Green dress

Hi the dress I orderd was lovely. The only problem was it was rolled into a ball in package and really badly creased it will take a lot of time to try get creases out .

1 de setembro de 2025
Avaliação não solicitada
logotipo da Fjorna

Resposta da Fjorna

Hi, thank you so much for your feedback and for your kind words about the dress. We’re really sorry to hear about the way it was packaged and that it arrived so creased. This is not the experience we want for our customers. We will make sure to pass this on to our team so it can be improved. In the meantime, we truly appreciate your patience and hope you’ll enjoy wearing the dress once the creases are out.

Avaliado com 1 de um total de 5 estrelas

If I could give a minus star I would

If I could give a minus star I would. Unfortunately I had not read the reviews prior to purchasing from this company. As with previous feedback, this is a scam company that import cheap poor quality goods from China. Obtaining a refund is near impossible and they try to wear you down by offering you a ridiculous % of the purchase price with the offer of keeping the goods. This is of no use if its a manufacturing issue with missing stitching. Please do your research into this company 1st before making any purchase.

25 de agosto de 2025
Avaliação não solicitada
logotipo da Fjorna

Resposta da Fjorna

Hi Jude, we’re very sorry to hear about your experience and the concerns you’ve raised. This is not the service or quality we want for our customers. Please contact us directly at info@fjorna.com with your order details so we can investigate this further and work on a proper solution for you.

Avaliado com 1 de um total de 5 estrelas

Squashed hat from China

Hat took 3 weeks to arrive. It was delivered from China. When it arrived it was tightly vacuum packed, not in a box and was completely misshapen. I left it for a couple of days to see if it would miraculously spring in to shape. It didn't! It's not wearable and only fit for a bin. The company have refused to pay postage to return. As a goodwill gesture (!!) they offered a reduction of 20% if I would like to keep the hat, or re-gift it. Why would I want to pay 80% of a hat that is 100% unwearable?!!! Avoid this company

27 de agosto de 2025
Avaliação não solicitada
logotipo da Fjorna

Resposta da Fjorna

Hi Penny, we’re very sorry to hear about your experience with the hat and the way it arrived. This is not the quality or service we want to provide, and we completely understand your frustration. Please contact us at info@fjorna.com with your order details so we can review this case again and work towards a proper solution for you.

Avaliado com 5 de um total de 5 estrelas

Reliable delivery of quality sunglassses

Although delivery took a little time it was worth the wait for good quality Aviator sunglasses at a very good price - would use again recommended

27 de agosto de 2025
Avaliação não solicitada
logotipo da Fjorna

Resposta da Fjorna

Hi Chris, thank you for your great feedback! We’re glad to hear that you’re happy with the quality of the aviator sunglasses and that they were worth the wait. We really appreciate your recommendation and look forward to serving you again! 😎

Avaliado com 4 de um total de 5 estrelas

My bag arrived fairly quickly and is…

My bag arrived fairly quickly and is great quality. Looks exactly as pictured and has held up brilliantly

20 de agosto de 2025
Avaliação não solicitada
logotipo da Fjorna

Resposta da Fjorna

Hi Kaylee, thank you so much for your kind words! We’re delighted to hear that your bag arrived quickly, is great quality, and exactly as pictured. We really appreciate your support and hope you continue to enjoy it! 💚

Avaliado com 1 de um total de 5 estrelas

White Quartz Heart Huggie Earrings…

White Quartz Heart Huggie Earrings (Silver). Product not as described - very cheap looking stainless steel, and with sharp extra piece of metal on one of the clasps. Emails to try and resolve have so far been ignored, though they managed to email me and ask for a review……

13 de agosto de 2025
Avaliação não solicitada
logotipo da Fjorna

Resposta da Fjorna

Hi Nicki, we’re very sorry to hear that the earrings did not meet your expectations and that your previous emails went unanswered. This is not the level of quality or service we want to deliver. Please reach out again to our support team at info@fjorna.com with your order details so we can resolve this for you as quickly as possible.

Avaliado com 1 de um total de 5 estrelas

SCAM COMPANY aka ROSE & MAYFAIR!

AVOID AVOID AVOID AVOID AVOID AVOID

This company were also known as ROSE & MAYFAIR and have vanished leaving people out of pocket. They trade for 2 months and vanish overnight. DONT WASTE YIUR MONEY! Poor quality goods and total scammers.

AVOID AVOID AVOID AVOID AVOID AVOID

14 de agosto de 2025
Avaliação não solicitada
logotipo da Fjorna

Resposta da Fjorna

Hi R Smith, we’re very sorry to read your review and the concerns you’ve raised. We would like to look into this matter directly and clarify any misunderstandings, as this does not reflect the service we aim to provide. Could you please contact our support team at info@fjorna.com with your order details so we can investigate and assist you further? We truly want to resolve this for you.

Avaliado com 1 de um total de 5 estrelas

Scammers

They don’t even sell what they advertise and send a completely wrong item and can’t return and get a proper refund, have to pay for shipping to return even though its THEIR fault. Seems like a dodgy company, I would avoid.

11 de agosto de 2025
Avaliação não solicitada
logotipo da Fjorna

Resposta da Fjorna

Hi Faina, we’re truly sorry to hear about your experience and that you received the wrong item. This should not have happened, and we completely understand your frustration. Please contact our support team at info@fjorna.com with your order details so we can investigate this immediately and find a proper solution for you. We want to make sure this is resolved for you as quickly as possible.

Avaliado com 1 de um total de 5 estrelas

My jumper came with pulls in it and…

My jumper came with pulls in it and didn’t get a refund very uoset

8 de agosto de 2025
Avaliação não solicitada
logotipo da Fjorna

Resposta da Fjorna

Hi Erin, we’re very sorry to hear that your jumper arrived with pulls and that you didn’t receive the refund you were expecting. This is definitely not the experience we want for our customers. Please reach out to our support team at info@fjorna.com with your order details so we can look into this immediately and make it right for you.

Avaliado com 1 de um total de 5 estrelas

Impossible returns

Shipped on 26th July, received 27th July. Received the wrong size shoe. Complained and requested return with replacement on 27th July. Several emails later it is the 5th August and so far no help at all. Neither for replacement nor refund, nothing. Just empty useless emails saying they are looking into it. I'm veto upset and frustrated, I feel totally stitched up. I ordered size 7 shoe. I received a shoe 2 sizes too small with no size indicator written on them. Terrible customer service so far. I hope they step up and change my mind.
Don't do business with this company

27 de julho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Worst online company to buy off..items…

Worst online company to buy off..items are shipped direct from a Chinese warehouse although the company is in Holland. Waited 1.5 weeks to receive my order to be wrong! Been trying to liaise via email for over a week to resolve my issue but still waiting. They take at least 24 hours everytime to answer your email.
Wouldn’t recommend using this company who overcharge for items you can get off shein or temu direct

21 de julho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Damaged awful quality

Ages to arrive
Thin and damaged when arrived . Metal tarnished

Absolutely con

Came from china not Norway as website wants you to beleive

Don’t waste your money.

30 de julho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Avoid avoid avoid!!

Avoid avoid avoid!!!
Fake products direct from China. Company has terrible customer service. You are expected to cover postage costs back to random China warehouse then guess what they don’t refund you!! Joke!!

1 de julho de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Love this Bangle

Received my Bangle today that has 2 screws to lock it . As I have a small wrist this is sometimes difficult to get one that fits. This is perfect. Really pleased with Bangle.
Many thanks.

20 de julho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Scam

Yet another company misleading you into thinking your buying something from Europe when they are just having the products sent from China, if you even get them ,I didn't. Please no matter how glossy the ads look ,always checkout reviews first

15 de julho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

BEWARE AWFUL COMPANY! This was the WORST experience I have…

This was the WORST experience I have ever had with online shopping. Ordered some nice-looking trainers in a size 6.5. They arrived with no paperwork, were nowhere near a 6.5 size and I could not get my feet into them. No size or name on shoes, and very poor quality. Doubtless from China. I followed process for return and Fjorna failed to send a returns label as promised, while saying returns were only valid within 14 days. I sent them back at a cost of £9 to their address in Holland. They were then held in Customs pending my being asked for £15 taxes and duties. They were then returned to me by the courier. Between whiles I reported them to Paypal who kindly took up my complaint and in due course Paypal refunded me the cost of the shoes. If I could give them less than one star, I would.

20 de junho de 2025
Avaliação não solicitada

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