FlexScreen Retail Avaliações 

1.570
•
O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The measuring tool they provided and the detailed measuring instructions made me feel confident that my screens would fit perfectly, and they do. I'm sitting here now with my windows open enjoying a... Ver mais

Avaliado com 4 de um total de 5 estrelas

Great product. User-hostile purchasing process. Suggest you sell the measuring tool for a buck or two, then credit that amount when screens are purchased. The ordering process was almost intolerable.... Ver mais

Avaliado com 3 de um total de 5 estrelas

4 of my 6 screens arrived with no issues.. the other 2 had some slight damage in shipping due to the box being punctured.. i sent a note the day recieved 10/2 and no one has contacted me as of today 1... Ver mais

Avaliado com 4 de um total de 5 estrelas

Product was exactly as described and fit my windows great. Customer service was helpful. The extra shipping charge was a bit high and doubled the price of my order.

Detalhes da empresa

  1. Loja de telas

Escrito pela empresa

The World's First and Only Flexible Window Screen


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 15% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,0

Todas as avaliações

(1.570)

134 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Great product and customer service but shipping method should be reviewed.

I think the customer service and the product are outstanding. The only flaw was in the shipping. FedEx service was so slow and delayed several times with no update. Frustrating due to thefts of packages in my building, I waited two days for the package to arrive with very little insight on when the package could be expected. The box was also received partially open.

3 de dezembro de 2025
Avaliado com 4 de um total de 5 estrelas

Wish the website was more clear

I ordered the screen that came with the measuring tool. It wasn't until after i submitted my dimensions that you're supposed to take off 1/16th from your measurements using that tool (written on the back of the tool). I wish the website notified me of that. The screen fits, but is VERY tight and I'm concerned when I have to take it out to clean the window. But that will be an issue next year.

12 de novembro de 2025
Avaliado com 1 de um total de 5 estrelas

Screens were ½inch short on the widths.

Screens were ½inch short on the widths.
I follwed your instructions very carefully.
I had ordered before and had a simialr problem so I called to make sure I was doing it correctly.
I gave the measurement in email and verbally.
Refund? Redo? Never a customer again?

7 de novembro de 2025
logotipo da FlexScreen Retail

Resposta da FlexScreen Retail

Hello Paul,

We're sorry to hear that your screens weren't the correct size. Please reach out to our customer service department, and we can get you some replacement screens that will have that perfect fit! You can reach our customer service team by email at customerservice@flexscreenretail.com, by phone at 888-626-0735 Mon-Fri 8am-5pm EST, or by chat on our website Mon-Fri 8:30am-4:30pm EST. Thank you

Avaliado com 5 de um total de 5 estrelas

Excellent screens. Glad we got them.

We were frustrated by the original screens that bent and broke and could not find quality screens locally. Found FlexScreens and thought we would try them out. Great screen material in the flexible framing are perfect for us. We will continue to transition all the screens in our house to FlexScreens. Highly recommended.

5 de novembro de 2025
Avaliado com 1 de um total de 5 estrelas

Terrible “measuring tool” made my screen too short, now they want more money

Flexscreen’s “measuring tool” adjusted the screen size and guess what? It was too short. They suggest I pay more for the right size then pay even more to ship it. No way I’m giving this company any more money, it’s just a scam.

27 de outubro de 2025
logotipo da FlexScreen Retail

Resposta da FlexScreen Retail

Hello Jim,

We're sorry that your screen doesn't have that perfect fit! FlexScreen is a custom-made product built to the specs you send. We do apologize if you had issues with the measuring tool. Please reach out to our customer service department, and they can go over replacement options to get you a new screen with that perfect fit! You can reach our customer service team by email at customerservice@flexscreenretail.com, by phone at 888-626-0735 Mon-Fri 8am-5pm EST, or by chat on our website Mon-Fri 8:30am-4:30pm EST. Thank you

Avaliado com 5 de um total de 5 estrelas

Absolutely LOVE our flex screens!

Absolutely LOVE our flex screens!! Once we got the measurements and submitted the screens came very quickly. I had them all (11) installed in a matter of minutes and they look fantastic!! Will definitely be ordering more!!

20 de outubro de 2025
Avaliado com 5 de um total de 5 estrelas

Wow!

Once we. received the screens, we were pleased with the results. The screens fit easily into the slots and look terrific!

16 de outubro de 2025
logotipo da FlexScreen Retail

Resposta da FlexScreen Retail

Hello Jean,

We're very sorry about the delivery issues from FedEx! We hope you're enjoying the screens. If you have any issues, please reach out to our customer service department.

Avaliado com 1 de um total de 5 estrelas

the screens are larger than the…

the screens are larger than the dimensions that were submitted

15 de outubro de 2025
logotipo da FlexScreen Retail

Resposta da FlexScreen Retail

Hello Ronald,

I'm sorry to hear that your screens weren't made correctly. Please reach out to our customer service department and we'll get that corrected right away! You can reach our customer service team by email at customerservice@flexscreenretail.com, by phone at 888-626-0735 Mon-Fri 8am-5pm EST, or by chat on our website Mon-Fri 8:30am-4:30pm EST. Thank you

Avaliado com 4 de um total de 5 estrelas

I thought the measuring process was…

I thought the measuring process was entirely too complicated even right down to your YouTube.

I love the way the screen looks. I love the way it pops in, but it doesn’t fit extremely well. It is however a great product and I would’ve bought five but the measuring made me so nervous I decided to buy one which unfortunately was $35 to ship.

6 de outubro de 2025

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