FlightGuru Avaliações 

374
O TrustScore é 3 de um total de 5

2,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Jason is the man to sort out your flights. Two years ago, i spoke to him about sorting our flight tickets out for our trip around America. We flew from London, to Miami, Los Angeles, Las Vegas... Ver mais

Avaliado com 1 de um total de 5 estrelas

ABYSMAL CUSTOMER SERVICE. We have booked a package to Sri Lanka with transit through Doha. ABTA advise that members might be able to offer an alternative holiday.If they can't, or if the alternative... Ver mais

Avaliado com 1 de um total de 5 estrelas

Under fictitious names such as Kevin, these are the lowest of the Indian diaspora. Once they lure you with low deposits/low-price tickets, the scammers truly start to screw the customers financially... Ver mais

Avaliado com 5 de um total de 5 estrelas

EXCELLENT SERVICE- Flights cancelled because of IRAN problems/airspace shut etc. tried very hard numerous times over several calls to help me with airline/alternative future flights etc- but decided i... Ver mais

Detalhes da empresa

  1. Viagens e Férias

Escrito pela empresa

Flight Guru is a flight booking engine that focuses on cheap business class & first class flights. Save thousands when flying internationally to London, Paris, Rome and more...


Informações de contato

2,9

Bom

O TrustScore é 3 de um total de 5

374 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,9

Todas as avaliações

(374)

7 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 3 de um total de 5 estrelas

I like the fact I was able to apply for…

I like the fact I was able to apply for a loan to pay for the tix. I was not so thrilled about not able to reserve my seats when it was an option. In the end I have my reservation number but now I have to worry about seats so my Mom and I can sit together.

2 de maio de 2023
Avaliado com 1 de um total de 5 estrelas

Flight Guru reneged on the price offered.

Flight Guru offered a rate on a flight and then could not confirm it with the airline so my only option was for a worse flight that cost $1,000 more. Flight Guru did not communicate the failure to secure the flight until I contacted them 3 days later. The search for a flight was on Google Flights which directed the purchase to Flight Guru rather than the airline. Next time I will go to the airline's website to book.

25 de abril de 2023
logotipo da FlightGuru

Resposta da FlightGuru

Dear Jeffrey. We are sorry we could not fulfill the rate you originally saw on our site. The delay you mention was in our effort to get that rate. When it proved unavailable, all we could do was offer the option of refund, or best rate available. We can confirm that the rate you ended up choosing from us is indeed the best rate on the market. We continue working on the accuracy of our live inventory.

Avaliado com 4 de um total de 5 estrelas

I liked the layout of the main search…

I liked the layout of the main search screen. Was simple to understand. I didn't like being told there was only 2 seats left at the shown price and I would have to wait up to 24 hours before I could know I actually got the seats.

24 de abril de 2023
Avaliado com 5 de um total de 5 estrelas

Great Price and everything went…

Great Price and everything went through. I've had problems in the past with low prices from others but this one was real. Confirmation took 24 hours. I checked with the airline and got confirmation and seat selection.

28 de abril de 2023
Avaliado com 5 de um total de 5 estrelas

I was thrilled to have secured the best…

I was thrilled to have secured the best price for my last-minute flight including an acceptable layover duration. The flight was confirmed relatively quickly which was important as the flight is only 3 days away and, very important: I received exceptional customer service. I received a refund for some charges that should not have been made so I replied to the notification asking for clarification. Cathy called me to explain the refunds and also re-confirmed the explanation via email. I will be using FlightGuru again and can recommend to friends and family. Thank you for the great experience!

26 de abril de 2023
Avaliado com 5 de um total de 5 estrelas

Flight Guru has high standards…

Flight Guru has made an excellent experience. I did not understand all the details and Zach went above and beyond to fix it and explain what I did not understand. Flight Guru, is awesome. I will continue to use them like I did for this trip. I trust them totally. Thanks Zach

12 de abril de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Everything was great

Everything was great. First I thought it was a scam reading all these reviews.. I can’t say nothing but good things. We purchased 3 tickets and it took like 6 hours to get the tickets. I was trying to call them..the line was always busy. But you have a options of stay in line or they will call back. After 2 hours they called me back. We got our tickets within 6 hours. I don’t know why but the tickets are really cheap.We spent half of the money what the tickets usually cost.

16 de abril de 2023
Avaliado com 1 de um total de 5 estrelas

After booked the flight and made…

After booked the flight and made payment, received the email and phone call from FlightGuru that the price went up 10%, and they can't honor the price that I had. Either have to pay extra or cancel the booking.

21 de abril de 2023
logotipo da FlightGuru

Resposta da FlightGuru

Dear Eric, we realize that it is an inconvenience to not be able to fulfill a fare and we apologize for this. We book thousands of fares every month automatically, but unfortunate there are a few which are displayed as cached results and upon trying to book turn out to be expired. We are always trying to improve on this and when it happens, we do offer your money back if you would rather not proceed.

Avaliado com 1 de um total de 5 estrelas

Horrible Experience.. Even though we had flight confirmation…

Even though we had flight confirmation and ticket numbers from Fight Guru, our flight from LA to Tokyo had been suspended by Singapore Airlines. Their gate supervisor stated that Flight Guru did not complete the process. We have been delayed by a day, incurred added expenses and the alternate flight is not as convenient and takes us to a different airport which is not near our hotel.
In checking on our return flight to PHX, we are also being inconvenienced with an additional stop, much less convenient travel and a very long layover in LAX on the last leg to PHX.
In over 60 years of extensive travel, this is the worst experience ever!!.
Throughout this ordeal, our agent, Chris Acosta, kept telling us he couldn't do any better due to the added cost involved!
We did nothing wrong. These circumstances were caused by Flight Guru and a much better effort should have been done to correct the problems.

18 de abril de 2023
Avaliado com 5 de um total de 5 estrelas

I call and left a message regarding my…

I call and left a message regarding my coming flight confirmation and she return my call and solved the problem instantly thank you Claire R keep it up you do a great job Flight Guru is the one when you need everyone go for Flight Guru when you need a ticket and good service too thank you Claire! Saw Im Anne T Hobbs

16 de abril de 2023
Avaliação não solicitada

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