Flightsandtickets Avaliações 

630
•
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

At first I got a message to say that someone will be in touch which as usual I took with a little doubt so I tried to contact them immediately as I needed to complete the booking asap. But to no avail... Ver mais

Avaliado com 5 de um total de 5 estrelas

couldn't even maintain the live data on the website. The price listed on the website is no longer valid when we call them. That's ridiculous. But the staff, Arya Clark who dealt about my flight, she w... Ver mais

Avaliado com 1 de um total de 5 estrelas

Requested to book a Qatar Airways fare for £515 from Manchester to Harare. Emailed me back with an Emirates itinerary at £544. I was happy to take this knowing that the cheapest publicly available f... Ver mais

Avaliado com 5 de um total de 5 estrelas

I cannot thank Arya Clark enough for booking our tickets to Zanzibar. She checked for best deals across multiple airlines and replied to all my endless questions. I will definitely be booking through... Ver mais

A empresa respondeu

Detalhes da empresa


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

630 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 92% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(630)

135 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Costormer satisfaction

1 de abril de 2026
Avaliação não solicitada
logotipo da Flightsandtickets

Resposta da Flightsandtickets

Hi ,

Thank you so much for your kind feed back we look forward to to assisting you with your future travel plans

Kind Regards ,
Flights and Tickets Team

Avaliado com 5 de um total de 5 estrelas

Great ticket prices and very friendly…

Great ticket prices and very friendly staff.

ABEERA

28 de março de 2026
Avaliação não solicitada
logotipo da Flightsandtickets

Resposta da Flightsandtickets

Hi ,

Thank you so much for your kind feed back we look forward to to assisting you with your future travel plans

Kind Regards ,
Flights and Tickets Team

Avaliado com 5 de um total de 5 estrelas

Arya was helpful and that made it…

Arya was helpful and that made it easier for me to change my tickets easily.

26 de março de 2026
Avaliação não solicitada
logotipo da Flightsandtickets

Resposta da Flightsandtickets

Hi ,

Thank you so much for your kind feed back we look forward to to assisting you with your future travel plans

Kind Regards ,
Flights and Tickets Team

Avaliado com 5 de um total de 5 estrelas

THE COMPANY CUSTOMER SERVICE IS QUICK…

THE COMPANY CUSTOMER SERVICE IS QUICK AND INFORMATIVE , VERY FRIENDLY ,ESPECIALLY ARYA CLARK VERY GOOD

27 de março de 2026
Avaliação não solicitada
logotipo da Flightsandtickets

Resposta da Flightsandtickets

Hi ,

Thank you so much for your kind feed back we look forward to to assisting you with your future travel plans

Kind Regards ,
Flights and Tickets Team

Avaliado com 1 de um total de 5 estrelas

DO NOT BUY A FLIGHT TICKET FROM THIS…

DO NOT BUY A FLIGHT TICKET FROM THIS COMPANY!!! The insist they take £100.00 off the cost of the flight, they then leave a message (not call you) to say that it's now too late to get the flight at the price stated and want to increase the costs significantly.
When you tell them to forget it and request the £100.00 back because the flight is now not available at the price quoted, they refuse and state it's in their T&C's.
My advice if you do get scammed by this dodgy company is contact your credit card company and use a section 75 consumer credit activation 1974.

11 de março de 2026
Avaliação não solicitada
logotipo da Flightsandtickets

Resposta da Flightsandtickets

Dear Customer ,

We appreciate your feedback and are sorry to hear about your experiences. At Flights & Tickets, we take every review seriously as part of our commitment to excellence in customer service. We have looked into the name shown on your trust pilot profile but unfortunately, it does not match our records.
Please note we always offer our clients to pay full payment at once and we issue ticket straightaway and also we offer partial payment plan booking and we can book your flight with deposit only but the price will be guaranteed for a limited time and we always inform our client about remaining balance due date via email and over the phone but in partial payment plan prices are not guaranteed due to fluctuation in taxes at a later stage .
Please provide your booking reference and details at admin@flightsandtickets.co.uk so we can resolve your issue

Team Flights & Tickets

Avaliado com 5 de um total de 5 estrelas

I really appreciate and am grateful for…

I really appreciate and am grateful for services offered by the agent who assisted me to purchase my ticket at short notice.
I appreciate the honesty and efficiency showed.

10 de março de 2026
Avaliação não solicitada
logotipo da Flightsandtickets

Resposta da Flightsandtickets

Hi ,

Thank you so much for your kind feed back we look forward to to assisting you with your future travel plans

Kind Regards ,
Flights and Tickets Team

Avaliado com 5 de um total de 5 estrelas

Arya clark was the person I dealt with who was very professional

Arya clark was the person I dealt with and she was very helpful. I wanted to go to the Philippines and she found me a great deal return flight. Recently i had to contact arya as i messed up my other flights and hotels so i needed to change my return flight. She looked into this and found me a change of return flight. I knew I would have to pay extra but she was very good and explained other return flights were more expensive. I even searched myself for a return flight elsewhere but everything came up more expensive. I will definitely be contacting Arya again when I need to book flights in the future. I spoke to Arya on a number of occasions.

11 de novembro de 2025
Avaliação não solicitada
logotipo da Flightsandtickets

Resposta da Flightsandtickets

Hi ,

Thank you so much for your kind feed back we look forward to to assisting you with your future travel plans

Kind Regards ,
Flights and Tickets Team

Avaliado com 1 de um total de 5 estrelas

WARNING

WARNING: Do NOT Trust Trips and Holidays Ltd / flightsandtravel.co.uk
I am writing this detailed review to warn others before they lose their hard-earned money the way I did.
My experience with Trips and Holidays Ltd / flightsandtravel.co.uk has been nothing short of deceptive, manipulative, and financially damaging.
I was quoted a specific price for return flights from London to Jamaica and was strongly encouraged to pay a £250 deposit to “secure” the fare and seats. I was clearly told that once the deposit was paid, the price would be locked in and I could complete the balance payment by an agreed date.
However, when I returned to make the final payment, everything changed.
Suddenly:
The original flights were “no longer available.”
The price had dramatically increased — by hundreds of pounds.
I was offered completely different dates.
I was pressured to accept a much higher fare or lose my deposit.
This is not a coincidence. This feels like a deliberate bait-and-switch tactic.
They know exactly what they are doing. They take your deposit first, then when you are financially and emotionally committed to your travel plans, they move the goalposts. You are then left with two choices:
Pay an inflated price for different flights, or
Walk away and forfeit your deposit.
When I refused to accept the inflated price and asked for my money back, I was told the deposit was non-refundable. No accountability. No genuine explanation. No professional resolution.
To make matters worse:
Communication became inconsistent and evasive.
I struggled to get clear answers.
My formal complaint has not been properly addressed.
They rely heavily on “terms and conditions” when disputing matters with the bank, making it extremely difficult for customers to recover their money.
It feels like the system is structured in their favour — secure deposits first, change the terms later, and then hide behind fine print.
This has caused me financial loss and significant stress.
If you are considering booking through this company, please think very carefully. Do your research. Read the reviews. Consider booking directly with reputable airlines instead of risking your money with an agent that appears to operate in this way.
I would strongly advise others to stay away from this website and avoid the risk of losing your deposit.
Consumers deserve transparency, honesty, and fairness — none of which I experienced here.

22 de fevereiro de 2026
Avaliação não solicitada
logotipo da Flightsandtickets

Resposta da Flightsandtickets

Hi ,

we have already responded to your other review and please do contact our management team at admin@flightsandtickets.co.uk

Kind Regards ,
Team Flights and Tickets

Avaliado com 5 de um total de 5 estrelas

Arya Clark was very helpful

Arya Clark was very helpful, friendly and through thank you Arya for mains it so easy and smooth x

17 de fevereiro de 2026
Avaliação não solicitada
logotipo da Flightsandtickets

Resposta da Flightsandtickets

Hi ,

Thank you so much for your kind feed back we look forward to to assisting you with your future travel plans

Kind Regards ,
Flights and Tickets Team

Avaliado com 5 de um total de 5 estrelas

Maya Khan was so helpful in helping me…

Maya Khan was so helpful in helping me and my family get plane tickets for the summer. I loved her services and would defo recommend!

18 de fevereiro de 2026
Avaliação não solicitada
logotipo da Flightsandtickets

Resposta da Flightsandtickets

Hi ,

Thank you so much for your kind feed back we look forward to to assisting you with your future travel plans

Kind Regards ,
Flights and Tickets Team

Avaliado com 1 de um total de 5 estrelas

Very disappointed with this company …

I am very disappointed with this company. They sold tickets to me and my family, we paid all the tickets fares and gave us the tickts, when we were left with a few weeks to travel, the company agents told us that our flight was cancelled. When we requested for our money back, they refused to give us our full refund and deducted £589.68 from the total amount we paid for the tickts and yet the cancellation of our flight was not from our side.

18 de fevereiro de 2026
Avaliação não solicitada
logotipo da Flightsandtickets

Resposta da Flightsandtickets

Hi ,

Thank you so much for your kind feed back we look forward to to assisting you with your future travel plans

Kind Regards ,
Flights and Tickets Team

Avaliado com 5 de um total de 5 estrelas

Excellent customer care

Excellent customer care, many thanks to Arya for her hard work to sort out our need

16 de fevereiro de 2026
Avaliação não solicitada
logotipo da Flightsandtickets

Resposta da Flightsandtickets

Hi ,

Thank you so much for your kind feed back we look forward to to assisting you with your future travel plans

Kind Regards ,
Flights and Tickets Team

Avaliado com 1 de um total de 5 estrelas

AVOID THEM - SAME COMPANY AS TICKET LORDS

AVOID THEM - THIS COMPANY IS THE SAME AS TICKET LORDS

If I could give a "zero", I would. This company and their agents are scammers—please be warned! I booked flights through their website after finding them on Skyscanner. Once I entered my details and “booked,” I received a WhatsApp confirming, then a phone call saying those tickets were no longer available and quoting new ones for £50 more. I agreed, and the agent sent a link for a deposit payment. I paid with my credit card, expecting tickets to be issued right away, but was instead told the balance was due by 9am the next day. I called the following morning to pay the balance, only to be told someone would call me back. Hours later, after missed calls and long waits, I finally spoke with another agent—only to be quoted almost double the original price for the tickets. When I refused, they said there would be a cancellation fee. Based on my experience—and from what others have written—this is clearly a pattern for this company. I dealt with Abeera, Nancy, and tried to escalate to a manager, Yman, with no success. I wish I had read the reviews before booking. To make matters worse, I also have a £400 credit voucher from 2024 that I’ve never been able to use, so don’t be fooled by their “credits”—I haven’t been able to use mine in two years. Avoid this company!

10 de fevereiro de 2026
Avaliação não solicitada
logotipo da Flightsandtickets

Resposta da Flightsandtickets

Dear Leo,

We are sorry to hear that you were dissatisfied with your experience and would like to clarify the final position regarding your booking.

A deposit was paid on 10 February 2026 towards your flight booking. When the original booking could not subsequently proceed and you did not wish to accept the alternative flight offered, you chose not to continue with the booking.

You subsequently raised a chargeback through your card issuer. Ticket Lords Ltd did not contest the chargeback and instructed our payment provider to return the funds to the cardholder. As a result, the full amount paid by you was returned to your card through the card dispute process.

We nevertheless take your comments regarding the booking and communication seriously. If you remain dissatisfied or would like us to review any outstanding concern, including the voucher referred to in your review, please contact our Management Team at admin@flightsandtickets.co.uk and we will be happy to investigate further.

Kind regards,
Flights & Tickets Team

Avaliado com 5 de um total de 5 estrelas

No more trawling!

After trawling through numerous travel websites and getting frustrated by changing prices and waiting for downloads, I finally decided to try an agent. And I got through to Sohrab who was friendly and patient and willing to try different combinations of flights for me. And he finally got to perfect one for me. I’ll remember that for next time!

12 de fevereiro de 2026
Avaliação não solicitada
logotipo da Flightsandtickets

Resposta da Flightsandtickets

Hi ,

Thank you so much for your kind feed back we look forward to to assisting you with your future travel plans

Kind Regards ,
Flights and Tickets Team

Avaliado com 1 de um total de 5 estrelas

Classic Bait & Switch- Do Not Trust Them With Your Money


I booked a flight at a specific price and paid a £320 deposit.Few days after taking my money, I called them to pay my remaining balance and get the E-ticket, but they claimed the flight was "suddenly no longer available. They were offering the other flights but that was higher than other flights tickets and obviously I want to book the flight that I agreed on.

The person that I booked the initial flight from was Shorab and I had double confirmed with him that I don't want the price or flight change later after I pay my deposit and he reassured me that it won't but today as I spoke to his colleague he keeps on saying that we offered that price on discounts ( which I was never told so) and the price of your flights on other websites are higher than ours so you chose us and refuse to give me my deposit back.
The Scam:
• They refused to honor the original price I paid for.
• They tried to force me into a much more expensive alternative.
• When I asked for a refund, they demanded a £200 "cancellation fee" just to give me my own money back.
They are essentially holding my deposit hostage. This is a dishonest business practice designed to trap travelers into paying inflated prices. Save yourself the headache and book directly with other airline. I will be reporting this to Action Fraud.

12 de fevereiro de 2026
Avaliação não solicitada
logotipo da Flightsandtickets

Resposta da Flightsandtickets

Dear Varsha,

We are sorry to hear that you were dissatisfied and would like to clarify the final position regarding your booking.

A £320 deposit was paid on 12 February 2026 towards your flight booking. The outstanding payment was not completed within the required timeframe and the original reservation subsequently lapsed. When you decided not to proceed with the available alternative booking, you requested the return of your deposit.

A chargeback was subsequently raised through your card issuer for the deposit payment. Ticket Lords Ltd did not contest the chargeback, and the full payment was returned to your card through the card dispute process.

We therefore confirm that the full amount paid by you has been returned. If you remain dissatisfied or would like us to review any other aspect of your experience, please contact our Management Team at admin@flightsandtickets.co.uk and we will be happy to assist.

Kind regards,
Flights & Tickets Team

Avaliado com 5 de um total de 5 estrelas

There doing well and they take time…

There doing well and they take time explaining every details so that u can understand.

11 de fevereiro de 2026
Avaliação não solicitada
logotipo da Flightsandtickets

Resposta da Flightsandtickets

Hi ,

Thank you so much for your kind feed back we look forward to to assisting you with your future travel plans

Kind Regards ,
Flights and Tickets Team

Avaliado com 5 de um total de 5 estrelas

Arya Clark

Arya Clark, thank you for your help to find a best tickets for me.

10 de fevereiro de 2026
Avaliação não solicitada
logotipo da Flightsandtickets

Resposta da Flightsandtickets

Hi ,

Thank you so much for your kind feed back we look forward to to assisting you with your future travel plans

Kind Regards ,
Flights and Tickets Team

Avaliado com 5 de um total de 5 estrelas

Had great and friendly interaction with…flight ticket

Had great and friendly interaction with Ahmed he’s very understanding and helpful and good on explaining things and very patient with me step by step to make sure I understand everything he’s telling me . Thanks I’ll definitely recommend your company . D.C.

3 de fevereiro de 2026
Avaliação não solicitada
logotipo da Flightsandtickets

Resposta da Flightsandtickets

Hi ,

Thank you so much for your kind feed back we look forward to to assisting you with your future travel plans

Kind Regards ,
Flights and Tickets Team

Avaliado com 5 de um total de 5 estrelas

My flights details were handled by…Alisha Irtaza

My flights details were handled by Alisha Irtaza, I needed specific travel arrangements, which she dealt with patiently, I needed a flight that avoided a connection in London because of how busy the airport is, from my previous experience I found it hectic finding those trains etc, another city I wanted to avoid was Nairobi, our own capital city, too busy, but she got me a flight home to Mombasa after struggling for 2 days. That is why she deserves 5star, in my previous travel to Kenya was the first time she sorted me out hence a call asking for her assistance which after a hectic situation she helped.

7 de fevereiro de 2026
Avaliação não solicitada
logotipo da Flightsandtickets

Resposta da Flightsandtickets

Hi ,

Thank you so much for your kind feed back we look forward to to assisting you with your future travel plans

Kind Regards ,
Flights and Tickets Team

Avaliado com 5 de um total de 5 estrelas

Sales person Shourab was very friendly…

Sales person Shourab was very friendly he has booked my journey smoothly, I am very satisfied with his service, I would definitely rebook with Shourab.

1 de janeiro de 2026
Avaliação não solicitada
logotipo da Flightsandtickets

Resposta da Flightsandtickets

Hi ,

Thank you so much for your kind feed back we look forward to to assisting you with your future travel plans

Kind Regards ,
Flights and Tickets Team

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