At first I got a message to say that someone will be in touch which as usual I took with a little doubt so I tried to contact them immediately as I needed to complete the booking asap. But to no avail... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
couldn't even maintain the live data on the website. The price listed on the website is no longer valid when we call them. That's ridiculous. But the staff, Arya Clark who dealt about my flight, she w... Ver mais
I cannot thank Arya Clark enough for booking our tickets to Zanzibar. She checked for best deals across multiple airlines and replied to all my endless questions. I will definitely be booking through... Ver mais
A empresa respondeu
They are a scam do not purchase from them! The reviews are clearly fake and requested over the phone by an agent. None of the reviews is of people who actually ended up travelling!! HUGE RED FLAG! The... Ver mais
A empresa respondeu
4,4
Excelente
630 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 95% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good customer care
Mustafa assisted me to get a cheaper and shorter flight. He was so patient with me as I kept asking for more options.very good customer care and very efficient.
29 de julho de 2025
Avaliação não solicitada
Resposta da Flightsandtickets
Thank you for your lovely feedback!
We’re delighted to hear that Mustafa helped you find a better and more affordable flight while staying patient throughout the process. Delivering friendly and efficient customer care is what we strive for!
We truly appreciate your trust and look forward to assisting you again.
— Customer Support Team
This is a scam company AVOID AT ALL…
This is a scam company AVOID AT ALL COST. If I don’t get my refund I’ll copy the Financial Conduct Authority, Trading Standards and Office of the Ombudsman. Wish I had read the reviews before paying a deposit.
17 de julho de 2025
Avaliação não solicitada
Resposta da Flightsandtickets
Dear Customer ,
Thank you for reaching out to us about your booking.
Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at Ticket Lords LTD, and further investigations will be carried out regarding this experience.
Please share more at - admin@flightsandtickets.co.uk along with your booking reference number so that we can follow this up internally.
Kind Regards ,
Team Flights and Tickets
I appreciate the fact that they are …
I appreciate the fact that they are loads of agency to choose when travelling but this has been a safisfied experience especially with Mustafa Kareem.kudos keep it up.
25 de julho de 2025
Avaliação não solicitada
Resposta da Flightsandtickets
Thank you for your comments , we look forward to helping with your next trip!
Team Flights and Tickets
Arya Clack so supportive and ready to…
Arya Clack so supportive and ready to answer all your questions.
25 de julho de 2025
Avaliação não solicitada
Resposta da Flightsandtickets
We’re also delighted to hear that the booking process was simple and that everything went smoothly with your trip.
We truly appreciate your kind words about Flights & Tickets. We look forward to assisting you with all your future travel plans .
Thank you again for choosing Flights & Tickets, and we wish you a fantastic journey!
Kind Regards,
Flights & Tickets
Effortless service from Mustafa Kareem
It was effortless from Mustafa Kareem. He made it so easy and absolutely stress free! He helped me find the best deals and any add-ons that didn't cost an arm or a leg! He deserves a promotion!!!!
9 de maio de 2025
Avaliação não solicitada
Resposta da Flightsandtickets
We’re absolutely thrilled to hear that you were able to meet your expectations. At Flights & Tickets, we always strive to offer our customers the best possible deals, and it’s fantastic to know that we could help you secure such a great deal for you.
Kind Regards,
Flights & Tickets
Good customer agent relationship
Good customer agent relationship. patient and have time to support and answer all your queries
21 de julho de 2025
Avaliação não solicitada
Resposta da Flightsandtickets
Thank you for your comments , we look forward to helping with your next trip!
Kind Regards,
Flights & Tickets
This is a con of a company run by…
This is a con of a company run by unscrupulous people who entice you with a promise of a cheap ticket which doesn't exist, take your deposit and don't book a seat then fail to respond to any emails or complaints.
They also claim to be an accredited travel agent but they are not. I have reported them to Trading Standards as well.
16 de maio de 2025
Avaliação não solicitada
Resposta da Flightsandtickets
Dear Customer ,
We appreciate your feedback and are sorry to hear about your experiences. At Flights & Tickets, we take every review seriously as part of our commitment to excellence in customer service. We have looked into the name shown on your trust pilot profile but unfortunately, it does not match our records.
Please note we always offer our clients to pay full payment at once and we issue ticket straightaway and also we offer partial payment plan booking and we can book your flight with deposit only but the price will be guaranteed for a limited time and we always inform our client about remaining balance due date via email and over the phone but in partial payment plan prices are not guaranteed due to fluctuation in taxes at a later stage .
Please provide your booking reference and details at admin@flightsandtickets.co.uk so we can resolve your issue
Team Flights & Tickets
Super responsive to queries and very…
Super responsive to queries and very helpful. Amara got me a great price on my flights and delivered excellent customer service. Communication was excellent. I’ll be booking all my flights with her moving forward
15 de julho de 2025
Avaliação não solicitada
Resposta da Flightsandtickets
Thank you so much for your wonderful feedback!
We’re truly glad to know that our service helped remove your fears about booking with a travel agency.
Your kind words mean a lot — we’ll continue doing our best to deliver the best service every time.
— Customer Support Team
AMARA is very good at her Job
AMARA is very good at her Job
Excellent communication
9 de julho de 2025
Avaliação não solicitada
Resposta da Flightsandtickets
Thank you for your kind words!
We’re glad to hear that Amara delivered excellent communication and support. We’ll make sure she sees your feedback — it will mean a lot to her!
We appreciate your trust in us and look forward to serving you again.
— Customer Support Team
The promptness of the response
The promptness of the response by Mustafa Kareem
10 de julho de 2025
Avaliação não solicitada
Resposta da Flightsandtickets
Thank you for your feedback!
We’re pleased to hear that Mustafa’s prompt response made your experience easier. Providing quick and reliable support is our priority.
We appreciate your trust and hope to assist you again soon!
— Customer Support Team
Arya
The staff member of ur Arya is very professional and easy to approach and cooperative I really appreciate her effort and work … definitely loved The service
8 de julho de 2025
Avaliação não solicitada
Resposta da Flightsandtickets
Thank you for your wonderful feedback!
We’re delighted to hear that Arya provided professional, approachable, and cooperative service. Your appreciation will surely make her day!
We’re glad you loved the service and look forward to assisting you again soon.
— Customer Support Team
Alisha was very patience and helpful
Alisha was very patience and helpful. She helped me all the way until all the tickets are secured and available.
4 de julho de 2025
Avaliação não solicitada
Resposta da Flightsandtickets
Thank you for your lovely feedback!
We’re delighted to hear that Alisha supported you patiently throughout the entire process until your tickets were fully secured. We’ll be sure to share your appreciation with her!
We truly value your trust and look forward to assisting you again.
— Customer Support Team
Get a good service from Amara
Get a good service from Amara. She was so helpful
3 de julho de 2025
Avaliação não solicitada
Resposta da Flightsandtickets
Thank you for your feedback!
We’re happy to know that Amara provided you with helpful and reliable service. We’ll be sure to pass on your appreciation!
Looking forward to assisting you again soon.
— Customer Support Team
I received great customer service from…
I received great customer service from Alisha. And I was so pleased for the good communication she had.
20 de junho de 2025
Avaliação não solicitada
Resposta da Flightsandtickets
Thank you for your kind feedback!
We’re delighted to hear that Alisha provided you with great customer service and clear communication. We’ll be sure to pass on your appreciation to her.
We look forward to assisting you again!
— Customer Support Team
They are a scam do not purchase from…
They are a scam do not purchase from them! The reviews are clearly fake and requested over the phone by an agent. None of the reviews is of people who actually ended up travelling!! HUGE RED FLAG! They operate under different names, I called Flights and ticket once and all these different companies like ticket and travels started calling me every morning! DO NOT BUY WITH THEM!
20 de junho de 2025
Avaliação não solicitada
Resposta da Flightsandtickets
Dear Customer ,
We appreciate your feedback and are sorry to hear about your experiences. At Flights & Tickets, we take every review seriously as part of our commitment to excellence in customer service. We have looked into the name shown on your trust pilot profile but unfortunately, it does not match our records.
Please provide your booking reference and details at admin@flightsandtickets.co.uk so we can resolve your issue
Team Flights & Tickets
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY - NEVER PAY FOR THAT DEPOSIT. YOU WILL END UP PAYING MORE.
Reply: They replied to me, they confirmed my booking and said ticket the next day when i asked before i pay the deposit. that my ticket and price is confirmed,m with Robin, before I even paying the deposit. then next day, asking me to pay more than what they confirmed. They confirmed £798 for return then next day wanted me to pay a total of £1066.89, and said if i dont pick this i just wasted the £100 i deposited. Where before i deposit it, Robin confirmed the price and flight.
Tips: before paying any deposit. Request for reference and all confirmation be written. They will try to avoid a thread that they confirmed it and instead call you to offer different things.
25 de junho de 2025
Avaliação não solicitada
Resposta da Flightsandtickets
Hello ,
We’re really sorry that your experience with us was not the best .
So, to sum it up, deposits are a commitment to hold the seats for a limited time and you have to pay balance payment on the due date, and our policy allows you to preserve that commitment for later use – a concept almost as radical as respecting the agreements.
Now, let’s sprinkle in a bit of irony: We offered you the chance to use your deposit for a future booking but you refused But hey, if you ever change your mind about changing your mind, we’re here with open arms and a preserved deposit.
Team Flights & Tickets
R Pandya is a great travel advisor
Rahul Pandya is a great travel advisor. He is excellent at advising customers how to book flights and accommodation. Since my first contact I have felt really at ease.
27 de março de 2025
Avaliação não solicitada
Resposta da Flightsandtickets
Thank you for sharing such wonderful feedback!
We’re glad to hear that Rahul made your booking experience smooth and reassuring with his expert travel advice. Knowing that you felt at ease from the very first interaction means a lot to us.
We truly appreciate your trust and look forward to serving you again!
— Customer Support Team
I have found Mustafa Kareem very help…
I have found Mustafa Kareem very help and resolved my queries with efficiency.
Found Flights and Tickets very reliable company and will use again.
20 de junho de 2025
Avaliação não solicitada
Resposta da Flightsandtickets
Thank you for your kind feedback!
We’re delighted to hear that Mustafa resolved your queries efficiently and that you found our service reliable. Your trust means a lot to us, and we look forward to assisting you again in the future.
— Customer Support Team
The agent is very polite
The agent is very polite. He explained everything to me. He was patient and kind.
2 de junho de 2025
Avaliação não solicitada
Resposta da Flightsandtickets
Thank you for your kind words!
We’re pleased to hear that our agent assisted you with patience, clarity, and kindness. Providing a polite and supportive service is always our priority.
We appreciate your trust and look forward to helping you again!
— Customer Support Team
Mustafa of Ticket Lords
Ticket Lords, you are simply the best. Mustafa knows his work, got me good ticket deals. Thumbs up.
19 de junho de 2025
Avaliação não solicitada
Resposta da Flightsandtickets
Thank you so much!
We’re delighted to hear that Mustafa was able to secure great ticket deals for you. Your kind words and vote of confidence mean a lot to us!
We look forward to serving you again soon.
— Customer Support Team
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