Floss & Rock Avaliações 

86
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Received the colour change umbrella within a couple of days of ordering. We are experiencing a heatwave at the moment so not had any use as yet but it seems very good quality and I’m sure my granddau... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Amazing customer service and beautiful product. I have asked for a older puzzle which we bought 4 years ago and lost a piece from it. Lynda went over and beyond to try to find one for us. Unfortu... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great products that are firmly establishing themselves in Salty Dog Emporium. A friendly team that are supportive of a small independent traditional toy shop such as mine. It is also good to see how F... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

After complaining about a product we received that didn’t work properly, the customer care we received was just wonderful! Not only did we get a new product that works perfectly we also received a fre... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de brinquedos infantis

Escrito pela empresa

Floss & Rock is an international children’s gift and toy brand. Playing on traditional designs and play values avoiding 'tech' and 'plastics' all products are exclusively designed by their own in-house team and exported around the world to over 40 countries. Floss & Rock are a UK brand based in the seaside town of Blackpool, famous for its candy 'Floss' and sticks of 'Rock'. In 2023, Floss & Rock received a King's Award for Enterprise for International Trade 🇬🇧


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

86 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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4,8

Todas as avaliações

(86)

24 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Amazing customer service and beautiful…

Amazing customer service and beautiful product.
I have asked for a older puzzle which we bought 4 years ago and lost a piece from it. Lynda went over and beyond to try to find one for us. Unfortunately she was not able to but send our son different puzzle and as a bonus an umbrella in the same print.
They are just brilliant like their long lasting products.
Thank you so much Lynda :)

24 de junho de 2026
Avaliação não solicitada
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Resposta da Floss & Rock

We're so glad our lovely Lynda was able to sort this out for you! Thank you for taking the time to leave feedback 😊❤️

Avaliado com 5 de um total de 5 estrelas

Beautiful brolly

Beautiful brolly, great service.

8 de junho de 2026
logotipo da Floss & Rock

Resposta da Floss & Rock

So glad to hear this! Thank you so much for letting us know ☂️❤️

Avaliado com 5 de um total de 5 estrelas

Great products and customer service

Have used this company a couple of times now. We love the paint pads (among other things) and the customer service is first class.

The most recent order was missing some items and they dispatched them so quickly that they arrived two days later along with a free gift worth £10 by way of apology. Thank you very much!

18 de maio de 2026
Avaliação não solicitada
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Resposta da Floss & Rock

We're so glad you enjoy our Paint Pads (and other things) thank you for taking the time to feedback on your experience 😊

Avaliado com 5 de um total de 5 estrelas

Very efficient service from ordering to…

Very efficient service from ordering to delivery, item excellent quality and something different from usual high street shops

3 de junho de 2026
logotipo da Floss & Rock

Resposta da Floss & Rock

We love to hear this! Thank you so much for taking the time to feedback on your experience 😃

Avaliado com 4 de um total de 5 estrelas

Excellent service

I had a question about the product, which was answered promptly and clearly - very helpful. The item was delivered really quickly too. I can’t comment on the actual item, as it was a gift for my granddaughter and it isn’t her birthday yet.

16 de abril de 2026
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Resposta da Floss & Rock

Fabulous, so glad to hear it and we hope your granddaughter has a great birthday and enjoys her present! 😊

Avaliado com 5 de um total de 5 estrelas

Thankyou for the replacement tin my…

Thankyou for the replacement tin my granddaughter was over the moon! Especially for the added matching game . It was a wonderful surprise!! Thanks again

3 de março de 2026
logotipo da Floss & Rock

Resposta da Floss & Rock

Thanks so much for the wonderful feedback on your experience! We're so glad to hear that your granddaughter was pleased 😊😊😊

Avaliado com 5 de um total de 5 estrelas

Customer service was exceptional

Customer service was exceptional. A minor issue with my order was rectified efficiently.

9 de fevereiro de 2026
logotipo da Floss & Rock

Resposta da Floss & Rock

So glad we could get this sorted for you, thank you for taking the time to feedback on your experience! 😊

Avaliado com 5 de um total de 5 estrelas

I have used your company a few times…

I have used your company a few times and never disappointed with the service. It is easy to order from a great selection of items for children. The various products are top quality. Delivery is always prompt. Happy children!

27 de janeiro de 2026
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Resposta da Floss & Rock

This is so brilliant to hear! Thank you so much 😃🙌

Avaliado com 5 de um total de 5 estrelas

Prompt and efficient

I emailed the company about packaging (I’d bought the item through Amazon but had to return it as it was damaged). I received an immediate reply so I then ordered the item from Floss and Rock. It came the next day, well packaged and in perfect condition. Fantastic service!

28 de janeiro de 2026
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Resposta da Floss & Rock

Hooray! We are so glad to hear this ❤️

Avaliado com 5 de um total de 5 estrelas

Good quality, amazing design, and awesome support service!

We have a lot of Floss & Rock items (coloring books, umbrellas, puzzles...) and they're all great! Good quality and amazing design, but their support service is just awesome! We had a problem with a missing puzzle piece and they went the extra mile! Thanks so much for your help!

18 de janeiro de 2026
Avaliação não solicitada
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Resposta da Floss & Rock

❤️ SO fabulous to hear, thank you!

Avaliado com 5 de um total de 5 estrelas

Great customer service

There was an issue with the rucksack we received as a present. Customer services were so brilliant at sorting a replacement. The rucksack is great op. Quality zip! And my son gets compliments on how unique it is!

13 de janeiro de 2026
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Resposta da Floss & Rock

We're so pleased to hear this! Thank you so much for taking the time to leave a review and we're so glad your son loves his backpack! 😊

Avaliado com 5 de um total de 5 estrelas

Good quality and service

The items I ordered were great quality, arrived promptly and were well packaged.

24 de novembro de 2025
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Resposta da Floss & Rock

Fabulous news! Thank you 🤗

Avaliado com 5 de um total de 5 estrelas

Great find

Great find, great designs and high quality product! Great attention to detail and even the inside is patterned! Love how It’s sustainably made and my little boy loves his new bag.

24 de novembro de 2025
logotipo da Floss & Rock

Resposta da Floss & Rock

We are SO happy to hear this! Thank you for taking the time to let us know 💖

Avaliado com 5 de um total de 5 estrelas

Incredibly helpful in resolving an…

Incredibly helpful in resolving an issue with a faulty product. Quick response & great communication!

24 de novembro de 2025
logotipo da Floss & Rock

Resposta da Floss & Rock

Thank you so much for taking the time to feedback and we're so pleased we could get this sorted for you 😊❤️

Avaliado com 5 de um total de 5 estrelas

Great quality water bottles

Great quality water bottles, my son loves them. We’ve gone though so many different brands over the years and these are by far the best quality. I also had an issue with the lid and the team at Floss & Rock were superb and resolved it really quickly. I’d highly recommend them and their products (especially the bottles).

24 de novembro de 2025
Avaliação não solicitada
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Resposta da Floss & Rock

This is so fabulous to hear! Thank you Simon 😊🌟

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